Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

Controller service is going down on one or more NSX-T appliance (75295)

Last Updated: 5/26/2020Categories: InformationalTotal Views: 8879Language:
English

1 like this article

Subscribe to get an email
newsletter with new updates

1 people found this helpful Please provide article feedback:

Symptoms

NSX Manager logs (syslog) display messages similar to:

<179>1 2019-10-10T06:09:27.117Z Manager-2 NSX 8861 - [nsx@6876 comp="heartbeatservice-server" errorCode="HBS153" level="ERROR" subcomp="ServiceMonitor"] One or more services are down

NSX Manager logs (cbm) display messages similar to:

2019-10-10T06:09:27.117Z INFO HeartbeatServiceServiceMonitorStatusUpdaterThread ServiceMonitor - - [nsx@6876 comp="heartbeatservice-server" level="INFO" subcomp="ServiceMonitor"] New entity status: [Epoch: 24]SEARCH:UP,CLUSTER_MANAGER:UP,PROTON:UP,HTTP:UP,CONTROLLER:DOWN,POLICY:UP
2019-10-10T06:09:27.117Z ERROR HeartbeatServiceServiceMonitorStatusUpdaterThread ServiceMonitor - - [nsx@6876 comp="heartbeatservice-server" errorCode="HBS153" level="ERROR" subcomp="ServiceMonitor"] One or more services are down

The controller logs in the NSX-T Manager (/var/log/cloudnet/) show during the same period of time, a exception related to CCP-Corfu-Monitor-Ping-0 failure:

MismatchException:

2019-10-10T06:09:27.294Z WARN CCP-Corfu-Monitor-Pool KvStoreConnectionMonitor - - [nsx@6876 comp="nsx-controller" subcomp="kvstore-connection-monitor"] Exception while ping backend kv-store, java.util.concurrent.ExecutionException: com.vmware.nsx.platform.kvstore.adapter.MismatchException: Version mismatch(MonotonicLong{version=1219689} != MonotonicLong{version=1219688}), store(StoreId(namespace=ccp, name=pingStore)), key(ImmutableKey{key='<binary> hash(-1828200220)'})

2019-10-10T06:09:27.283Z INFO CCP-Corfu-Monitor-Notifier-0 CorfuDbConnector - - [nsx@6876 comp="nsx-controller" subcomp="corfudb-connector"] CorfuDB Server is disconnected, invoke registered callbacks.
2019-09-10T13:26:15.283Z INFO CCP-Corfu-Connector-Notifier-0 CorfuDbCommonService - - [nsx@6876 comp="nsx-controller" subcomp="corfudb-common-service"] CorfuDB is disconnected, set Cluster Status Down

TransactionAbortedException:

2019-10-10T06:28:38.045Z WARN CCP-Corfu-Monitor-Pool KvStoreConnectionMonitor - - [nsx@6876 comp="nsx-controller" level="WARN" subcomp="kvstore-connection-monitor"] Exception while ping backend kv-store
019-10-10T06:29:08.057Z WARN CCP-Corfu-Monitor-Ping-0 CorfuDbAdapter - Transaction failed: {} org.corfudb.runtime.exceptions.TransactionAbortedException
2019-10-10T06:29:08.058Z WARN CCP-Corfu-Monitor-Pool KvStoreConnectionMonitor - - [nsx@6876 comp="nsx-controller" level="WARN" subcomp="kvstore-connection-monitor"] Exception while ping backend kv-store, java.util.concurrent.ExecutionException:

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment

Impact / Risks

There is no datapath impact since controller comes back UP immediately and the other two controllers (majority) are UP

Resolution

This issue is fixed in NSX-T 2.5.1 and 3.0 versions

Workaround

Currently, there is no workaround.

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
English

Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
Download and Install VMware Fusion (2014097)

KB
•
NSX Central CLI 命令“show vm”失败，并显示“错误 2502: RPC 请求超时 (Error 2502:RPC request timed out)。” (71280)

KB
•
在某些情况下，NSX Manager 和 NSX 准备就绪的主机之间的通信通道运行状况检查可能显示为“异常”，从而导致 NSX Manager 上的 CPU 利用率较高 (71323)

KB
•
尝试按源/目标 IP 筛选防火墙规则时显示错误“指定的 IP 掩码位无效。提供的位数为 0 (Invalid IP mask bits specified. Number of bits provided is 0)。” (71348)

Results 1-5 of 5

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

Related Versions:

VMware NSX-T Data Center 2.x

VMware NSX-T Data Center

Take Our Survey

Support Assistant