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Knowledge Base

Configure VCHA fails with "Cannot find a network adapter for the vCenter server management network (NIC0) on the vCenter Server Appliance guest OS" (51963)

Last Updated: 1/13/2021Categories: TroubleshootingTotal Views: 18469Language:
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Symptoms

Unable to Configure VCHA "Cannot find a network adapter for the vcenter server management network (NIC0) on the vCenter Server Appliance guest OS. No issues with NIC or DNS for the OS or VM".

VAMI shows the NIC and DNS information correctly.

In Web Client >System Configuration > VC Node > Networking does not shows any DNS or NIC information.

On manually editing it also fails.

In vsphere_client_virgo.log, you will see entries similar to,

[2017-11-21T14:59:49.321Z] [ERROR] data-service-pool-766 70671284 255858 351756 com.vmware.vsphere.client.cm.util.ServerPropertyValueExtractor Unauthorized (com.vmware.vapi.std.errors.unauthorized) => {

messages = [LocalizableMessage (com.vmware.vapi.std.localizable_message) => {

id = vapi.security.authorization.invalid,

defaultMessage = Unable to authorize user,
[2017-11-21T14:59:49.368Z] [WARN ] data-service-pool-754 70671284 255858 351756 com.vmware.vsphere.client.vcha.impl.VchaVmNetworkProvider No OS network interfaces found.

[2017-11-21T14:59:49.368Z] [WARN ] data-service-pool-754 70671284 255858 351756 com.vmware.vsphere.client.vcha.impl.VchaVmNetworkProvider NICs might not be sorted by ID

In vpxd.log files, you will see entries similar to,

2017-11-21T14:59:49.039Z error vpxd[7F99B811E700] [Originator@6876 sub=SoapAdapter opID=dam-auto-generated: ConfigOptionPageMediator:dr-567:VchaPropertyProvider:351756:1864650-7207042-ngc:70671284-43] Method vim.vcha.FailoverClusterManager.getClusterMode threw undeclared fault of type vim.fault.InvalidState

2017-11-21T14:59:49.039Z info vpxd[7F99B811E700] [Originator@6876 sub=Default opID=dam-auto-generated: ConfigOptionPageMediator:dr-567:VchaPropertyProvider:351756:1864650-7207042-ngc:70671284-43] [VpxLRO] -- ERROR lro-39089475 -- FailoverClusterManager -- vim.vcha.FailoverClusterManager.getClusterMode: vim.fault.InvalidState:

--> Result:

--> (vim.fault.InvalidState) {

--> faultCause = (vmodl.MethodFault) null,

--> faultMessage = (vmodl.LocalizableMessage) [

--> (vmodl.LocalizableMessage) {

--> key = "com.vmware.vim.vcha.error.clusterNotConfigured",

In vami.log file, you will see entries similar to,

2017-11-21T14:59:49.325 [1570]INFO:vmware.appliance.vapi.auth:Authorization request for service_id: com.vmware.appliance.techpreview.networking.ipv4, operation_id: list

2017-11-21T14:59:49.325 [1570]ERROR:vmware.appliance.extensions.authorization.authorization_sso:FindAllParentGroups Failed {[Errno 2] No such file or directory}

2017-11-21T14:59:49.325 [1570]ERROR:vmware.appliance.extensions.authorization.authorization_sso:FindAllParentGroups Failed {[Errno 2] No such file or directory}

Resolution

To resolve this issue,

Move the files from VCSA /tmp to another location . Ex:- Move it to /var or /storage.

Restart the VCSA Appliance management service.

service-control --stop applmgmt

service-control --start applmgmt

Verify files are recreated under /tmp . Ideally you would see 2 files created under /tmp.

Now go to the System Configuration > Nodes > Networking and verify that the complete information is pulled as shown below.

Now go to the VCHA Configuration and go through the Basic/Advanced and verify we are able to go through to the next page.

Related Information

* Configure VCHA fails with error: "Cannot find a network adapter for the vcenter server management network (NIC0) on the vCenter Server Appliance guest OS" (2152040)
https://kb.vmware.com/s/article/2152040

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