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Knowledge Base

Collecting diagnostic information for VMware products (1008524)

Last Updated: 6/10/2021Categories: How toTotal Views: 131687Language:
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Purpose

VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs, configuration files, and data appropriate to the situation. The information is gathered using a specific script or tool for each product and can include a host support bundle from the ESXi host and vCenter Server support bundle. Data collected in a host support bundle may be considered sensitive. Additionally, as of vSphere 6.5, support bundles can include encrypted information from an ESXi host. For more information on what information is included in the support bundles, see Data collected when gathering diagnostic information from vSphere products (2147388)

Note: Collecting diagnostic information is the same as collecting or gathering log files.

This article provides procedures for obtaining diagnostic information for all VMware products.

The diagnostic information obtained by using this article is uploaded to VMware Technical Support. To properly identify your information, you need to use the Support Request (SR) number you receive when you create the new SR.

Notes:

For information on filing a Support Request, see How to file a Support Request in Customer Connect .

For information on updating a Support Request, see How to view and update Support Requests in Customer Connect .

For information on uploading your support files, see Uploading diagnostic information for VMware .

VMware Skyline Log Assist

For customers using VMware Skyline, Log Assist may be used to upload diagnostic information as well. Log Assist eliminates the time-consuming process of manually gathering and uploading log files that VMware Technical Support Engineers (TSEs) use to solve customers’ technical issues. Skyline Log Assist automates this manual process, which can take several hours or even days to complete. VMware TSEs will request the logs needed to assist with troubleshooting. The customer approves the request in Skyline Advisor and the requested logs are automatically uploaded to VMware Support. Likewise, customers can choose to proactively push log files to VMware Support via Skyline Advisor.

For more information about configuring Log Assist, please visit the Skyline Log Assist documentation page

Resolution

Select your product and, where appropriate, the version from this list.

Note: When selecting your product, see the product versions in the corresponding article to determine if the relevant version is listed.

App Volumes

Location of VMware App Volumes log files (2091590)

VMware Capacity Planner

Collecting diagnostic information for VMware Capacity Planner (1008424)

VMware Consolidated Backup (1.5)

Collecting diagnostic information for VMware Virtual Consolidated Backup 1.5 (1006784)

VMware Converter

Collecting diagnostic information for VMware Converter (1010633)

VMware Data Protection

Collecting diagnostic information for VMware Data Protection (2033910)

VMware ESXi/ESX

Collecting diagnostic information for VMware ESXi/ESX using the vSphere Client (653)
Collecting diagnostic information for VMware ESXi/ESX using the vm-support command (1010705)
Collecting diagnostic information for VMware vCenter Server and ESXi/ESX using the vSphere PowerCLI (1027932)
Collecting diagnostic information for ESXi/ESX hosts and vCenter Server using the vSphere Web Client (2032892)

VMware Fusion

Collecting diagnostic information for VMware Fusion (1003894)

VMware Horizon Workspace

Collecting logs from VMware Horizon Workspace vApp (2053549)

VMware Horizon DaaS Appliance

Collecting diagnostic information from VMware Horizon DaaS Appliances (2121318)

VMware Identity Manager

Collecting VMware Identity Manager logs and diagnostic information (2139503)

VMware Infrastructure SDK
(VMware vSphere Web Services, vSphere SDK for Perl, vSphere PowerCLI, vSphere vCLI, CIM SDK)

Collecting diagnostic information for VMware Infrastructure SDK (1001457)
Collecting diagnostic information for the VMware Virtual Disk Development Kit (1006186)

VMware Integrated OpenStack

Collecting diagnostic information for VMware Integrated OpenStack (2125261)

VMware NSX Guest Introspection MUX

Collecting diagnostic information for the NSX Guest Introspection MUX VIB (2094267)

VMware NSX for vSphere 6.x

Collecting diagnostic information for VMware NSX for vSphere 6.x (2074678)

VMware Player

Collecting diagnostic information for VMware Player and VMware Player Pro (2104004)

VMware SD-WAN by VeloCloud

VMware SD-WAN by VeloCloud - Support (53907)

VMware Service Manager

Collecting diagnostic information for VMware Service Manager (2012820)

VMware Stage Manager (1.0.x)

Collecting diagnostic information for VMware Stage Manager 1.0.x (1005865)

VMware Storage Appliance

Collecting diagnostic information for a vSphere Storage Appliance cluster (2003549)

VMware ThinApp (4.0x)

Collecting diagnostic information for VMware ThinApp (1006152)

VMware Tools

Enabling debug logging for VMware Tools within a guest operating system (1007873)

VMware Update Manager

Collecting diagnostic information for VMware Update Manager (1003693)

VMware vCenter Chargeback

Collecting diagnostic information for vCenter Chargeback (1020274)

VMware vRealize Infrastructure Navigator (formerly known as vCenter Infrastructure Navigator)

Collecting diagnostic information for VMware vRealize Infrastructure Navigator (2040467)

VMware vRealize Log Insight (formerly known as vCenter Log Insight)

Collecting diagnostic information for VMware vRealize Log Insight (2056760)

VMware vRealize Orchestrator (formerly known as vCenter Orchestrator) (4.0)

Collecting diagnostic data for VMware Orchestrator APIs (1010959)

VMware vRealize Operations

Collecting diagnostic information from vRealize Operations (2074601)

VMware vCenter Server (4.x, 5.x, 6.0.)

Collecting diagnostic information for VMware vCenter Server (1011641)
Collecting diagnostic information for ESXi/ESX hosts and vCenter Server using the vSphere Web Client (2032892)

VMware vCenter Server Heartbeat

Retrieving the VMware vCenter Server Heartbeat Logs and other useful information for support purposes (1008124)

VMware vCenter Site Recovery Manager

Collecting diagnostic information for Site Recovery Manager (1009253)

VMware vRealize Automation (formerly known as vCloud Automation Center)(4.5, 6.x)

Retrieving logs from VMware vRealize Automation Center 4.5.x and 5.1.x

VMware vCloud Director

Collecting diagnostic information for VMware vCloud Director (1026312)

VMware vCloud Usage Meter

Collecting diagnostic information for VMware vCloud Usage Meter (2040496)

VMware View Manager

Collecting VMware Horizon View logs and diagnostic information (1017939)

VMware vSAN

Collecting vSAN support logs and uploading to VMware (2072796)

VMware vShield Manager (4.x)

Collecting diagnostic information for VMware vShield Manager (1029717)

VMware vShield

Obtaining logs and information needed for VMware vShield products (2012760)

VMware vSphere Data Protection

Collecting diagnostic information for VMware Data Protection (2033910)

VMware vSphere Replication

Collecting the VMware vSphere Replication logs (2013091)

VMware Workstation (8.0 and above, Windows and Linux)

File menu Help > Support > Collect Support Data

WSX server logs:

Windows: %TEMP%\VMware-%USERNAME%
Linux: /var/log/vmware/

VMware vRealize Network Insight (vRNI)

vRNI Collecting diagnostic log information (2147996)

VMware Workspace ONE UEM

VMware Workspace ONE UEM System Logging

For more information on collecting diagnostic information for the Cisco Nexus 1000V, see the Cisco Support Community article Nexus 1000V Log Collection.

Note: The preceding link was correct as of March 6, 2015. If you find the link is broken, provide feedback and a VMware employee will update the link.

Related Information

Enabling debug logging for VMware Tools within a guest operating system

Uploading diagnostic information for VMware

Detectable by VMware SkylineTM

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Related Versions:

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