Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

Skip to main content

My Subscriptions

Loading

Knowledge Base

Collecting diagnostic information for VMware Workstation (1346)

Last Updated: 7/1/2022Categories: InformationalTotal Views: 43600Language:
Chinese (Simplified)JapaneseEnglish

5 like this article

Subscribe to get an email
newsletter with new updates

5 people found this helpful Please provide article feedback:

Details

VMware Technical Support routinely requests diagnostic information or a support bundle when a support request is handled. This diagnostic information contains logs and configuration files for your host, for Workstation, and for your virtual machine(s).

This article provides the procedures for obtaining this diagnostic information.

The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you received when you opened your Support Request.

For more information on instructions for opening a support request, see How to File a Support Request.

For more information on instructions for uploading your support files, see Uploading diagnostic information to VMware (1008525).

For more instructions on obtaining diagnostic information for other VMware products, see Collecting diagnostic information for VMware products (1008524).

Solution

Use these procedure to collect diagnostic information for VMware Workstation:

Workstation 7.x and earlier

Open VMware Workstation.

Go to Help > Collect Support Data.

Select the affected virtual machines that you would like to collect the data from.

Click Collect.

When the process completes, you are presented with a message informing you that a file was created in a folder called vmware-support in your host's %TEMP% folder. The compressed support bundle name begins with vmsupport and includes a date stamp for month, day, and year.

After collecting your support data, upload it as an attachment to your Support Request (SR). For more information, see Uploading diagnostic information to VMware (1008525).

Workstation 8.x and later

Open VMware Workstation.

Go to Help > Support > Collect Support Data.

Select the affected virtual machines that you would like to collect the data from.

Select Collect.

When the process completes, the vmware-support folder in your host's %TEMP% folder opens automatically. The compressed support bundle name begins with vmsupport and includes a date stamp for month, day, and year.

Note: VMware Workstation 12.x gives you an option to select the save location for the support bundle. Choose a save location when prompted.

After collecting your support data, upload it as an attachment to your Support Request (SR). For more information, see Uploading diagnostic information to VMware (1008525).

WSX server Logs for Workstation 12.x, 11.x, 10.x and 9.x. The log file names are similar to vmware-wsx-server-####.log. It can be located as given below:

Windows : %TEMP%\VMware-%USERNAME%\

Linux: /var/log/vmware/

Note: The logs files have to be manually sent to VMware Support. The vmware-support diagnostic bundle do not collect the WSX server logs automatically.

Note: If Workstation fails to load or you have issues using the Workstation UI:

Windows

Navigate to the VMware Workstation folder in Program Files.

Double-click vm-support.vbs support script.

When the process completes, you are presented with a message informing you that a file was created in a folder called vmware-support in your host's %TEMP% folder. The compressed support bundle name begins with vmsupport and includes a date stamp for month, day, and year.

After collecting your support data, upload it as an attachment to your Support Request (SR). For more information, see Uploading diagnostic information to VMware (1008525).

Linux

Open a Terminal window. For more information, see Opening a command or shell prompt (1003892)

Run the command:

VMware Workstation 11.x and earlier versions:

sudo vm-support

VMware Workstation 12.x and later versions:

sudo vmware-collect-host-support-info

When the process completes, you are presented with a message informing you that a file was created in your host's home folder. The compressed support bundle name begins with vmsupport and includes a date stamp for month, day, and year.

After collecting your support data, upload it as an attachment to your Support Request (SR). For more information, see Uploading diagnostic information to VMware (1008525).

Note: The log location for Linux machine is located at /home/userfolder.

Additional Information

For translated versions of this article, see:

日本語: VMware Workstation の診断情報を収集する (2101979)

简体中文: 为 VMware Workstation 收集诊断信息 (2096678)

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
Chinese (Simplified)JapaneseEnglish

Attachments

Additional Resources

No results for undefined

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware Workstation

Related Versions:

Take Our Survey

Was this article helpful?

YES

NO

Copyright © 2005-2024 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.

Terms of Use

Your California Privacy Rights

Privacy

Accessibility

Cookie Settings

Support Assistant