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Knowledge Base

Collecting diagnostic information for VMware Cloud Director (1026312)

Last Updated: 1/12/2023Categories: How toTotal Views: 27562Language:
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Purpose

VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.

For more information on opening a support request, see How to File a Support Request.

For information on uploading support files, see Uploading diagnostic information to VMware (1008525).

This article provides procedures for obtaining diagnostic information for VMware Cloud Director.

Resolution

The vmware-vcd-support script collects host log information as well as Cloud Director logs:

For Cloud Director, run /opt/vmware/vcloud-director/bin/vmware-vcd-support

Note:
For multiple cells and packages, use this command and syntax to collect all the log bundles. The command will place the bundle in the transfer directory and report the exact location:
Running a Multi-Cell Log Collection will not collect the Java Thread Dump, if required, run a Single Log Collection from the required Cells.

/opt/vmware/vcloud-director/bin/vmware-vcd-support -m -l

Do not use the -a option as this generates a database dump in a format that cannot be utilized by VMware Technical Support.

For Appliance based instances of Cloud Director, see the Installation, Configuration and Upgrade Guide .

For Linux based instances of Cloud Director, speak to your Database Administrator

If there is an error reported when running a Multi-Cell Log Collection please generate a log bundle for all Cells individually by running the Single Log Collection from each Cell in turn:

/opt/vmware/vcloud-director/bin/vmware-vcd-support

When you run the vmware-vcd-support script, it creates a file in the folder where the script was executed from. For example:
vmware-vcd-support-2019-07-11.25214.tgz

Log Types

Type

Purpose

Location

Cloud

Cloud Director Service Logs

/opt/vmware/vcloud-director/logs/

Appliance

Cloud Director Appliance Logs

/opt/vmware/var/log/

Database

Cloud Director Database Logs

/opt/vmware/vpostgres/current/pgdata/log/

VAMI

Cloud Director Appliance VAMI and Upgrade Logs

/opt/vmware/var/log/vami/

Key Logs

Name

Type

Purpose

vcloud-container-debug.log

Cloud

Main log for Cloud Director. Also has an info.log equivalent when is less verbose

cell-runtime.log

Cloud

Monitors all inter-cell communications

<date>.request.log

Cloud

Logs all inbound API Calls to a Cell

networking.log, networking-wire.log

Cloud

Contains all Cloud to/from NSX communication

cloud-health-<date><time>.log

Cloud

Contains a Health overview of the environment from a Cell perspective

postgresl-<date>.log

Database

Logging used by the vpostgres service

Firstboot.log

Appliance

Initial boot log for a deployment

configure-vcd.log

Appliance

Covers post deployment setup such as Repmgr configuration

vami-ovf.log

VAMI

Logs the configuration input used when deploying an appliance OVF

Notes:

The logs for VMware Cloud Director are located in /opt/vmware/vcloud-director/logs.

Support bundles can vary in size, ensure that at least 10GB space is available for single/multi cell log collection.

Related Information

For related information, see Configuring logging for VMware vCloud Director cells (1026815).
Uploading diagnostic information for VMware
Configuring logging for VMware vCloud Director cells
Obteniendo la información de diagnóstico en VMware vCloud Director
VMware vCloud Director 1.x/5.x の診断情報を収集する

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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Download and Install VMware Fusion (2014097)

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Downloading and Installing the standalone VMware Remote Console (VMRC) in vSphere (2091284)

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