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Knowledge Base

Client Integration Plug-in installation fails after upgrading to vCenter Server 6.0 U3g (59704)

Last Updated: 8/28/2019Categories: TroubleshootingTotal Views: 18400Language:
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Symptoms

After upgrading to vCenter Server 6.0 Update 3g, the install Client Integration Plug-in wizard fails.

In the Windows event log, you entries similar to:

Product: VMware Plug-in Service -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CipCertInstall, location: C:\Program Files (x86)\VMware\Plug-in Service\vmware-cip-init.exe, command: --install

Resolution

This is a known issue with some Windows vCenter Server configurations and upgrades to the version of the Client Integration Plug-In that is included with the VMware vCenter Server 6.0 Update 3g release. For more information, see VMware vCenter Server 6.0 Update 3g Release Notes - Known - Miscellaneous Issues

Workaround

To workaround this issue, use one of these options:

Option 1 - Client Integration Plug-in installation fails after upgrading to vCenter Server 6.0 U3g:

Download and install the missing Microsoft Visual C++ Redistributable Packages for Visual Studio that are supported by your system before installing the Client Integration Plug-in.

Notes:

Check if packages are installed on your host machine by using Add/Remove Programs.

Check packages you need depending on your Windows version in the System Requirements section for the different versions of Visual C++ Redistributable Packages on the Microsoft website.

Install both the x86.exe and x64.exe of Microsoft Visual C++ Redistributable Packages for Visual Studio.

Option 2 - Client Integration Plug-in installation fails after upgrading to vCenter Server 6.0 U3g:

Install the Visual C++ Redistributable file manually from the vCenter Server Client Integration Plug-in Installation files:

Attempt the installation of the Client Integration Plug-in as normal.

When the installation wizard reaches the error dialog pop-up, do not click OK, do not press Enter.

Open your %TEMP% folder in Windows explorer.

Find and make a copy of the vcredist_x86.exe file to another location, the Windows desktop for example.

Note: vcredist_x86.exe will be deleted in %TEMP% folder if you press the OK at the error popup.

Install vcredist_x86.exe from the file you coped in step c.

Confirm successful installation of the vcredist_x86 package.

Reinstall the Client Integration Plug-in using the wizard.

Related Information

VMware Tools installation fails with Error 1722
Upgrading vCenter Single Sign-On 5.5 to 5.5 Update 2d fails with Error 1722

Detectable by VMware SkylineTM

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