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Knowledge Base

Changes to Log Files for Workspace ONE Intelligent Hub 19.10 for macOS (75326)

Last Updated: 6/8/2022Categories: How toTotal Views: 11226Language:
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Details

In Workspace ONE Intelligent Hub 19.10 for macOS, the debug & troubleshooting logs will no longer be printed directly to a log file. In this release, all Hub logs have been migrated to the unified logging framework (os_log) introduced in macOS 10.12. Going forward, all logs are streamed to memory but using built-in macOS tools they can be viewed or saved by default.

With this change, the following directory has been removed: /Library/Application Support/AirWatch/Data/Logs

Note: This change does not affect logs created by the built-in version of munki for software distribution, such as the ManagedSoftwareUpdate.log located at: /Library/Application Support/AirWatch/Data/Munki/Managed Installs/Logs

Solution

Viewing Logs in Real-Time

Through Terminal.app

/usr/bin/log stream --predicate '(subsystem contains "com.vmware.hub")'

Through Console.app

In the search bar, type Subsystem:com.vmware.hub then press Enter.

Viewing Historical Logs

Through Terminal.app

/usr/bin/log show --predicate '(subsystem contains "com.vmware.hub")'

or

sudo /usr/local/bin/hubcli logs --collect --duration 1d
/usr/bin/open /tmp/Hublogs

or

Open Intelligent Hub > Account > click Collect Logs

or

Open Intelligent Hub > Help (menu bar) > Show Logs in Finder

Through Console.app

To view historical logs in Console, you must first collect the logs then open them in Console

sudo /usr/bin/log collect --output /tmp/logs.logarchive --last 1d
/usr/bin/open -a Console /tmp/logs.logarchive

When the logs are opened in Console, you can then type in the search bar, Subystem:com.vmware.hub then press Enter.

Granular logging with Subsystems and Categories

During the conversion of legacy Workspace ONE Intelligent Hub logs to the unified logging framework, we have created Subsystems and Categories to allow for granular predicate filtering when viewing logs. Below is a table mapping functionality to these subsystems and categories.
Note: As the product evolves and logging changes/optimizations are made, this page will be updated.

Subsystem

Areas Covered

com.vmware.hub.admintools

CustomAttributes

HubCLI

Remote Management

Location Services

com.vmware.hub.security

FileVault Encryption Management

FileVault Recovery Key Management

Firmware Password Profile

Firewall Profile

Password Profile enforcement

com.vmware.hub.softwaredistribution

General app deployment

Munki Integration logs

App Samples

com.vmware.hub.hubservices

Workspace ONE Intelligent Hub UI

Account

Workspace ONE UEM Messages

App Catalog

App Installation Monitor tray

Workspace ONE Notifications

Backend (greenbox) service for app entitlements

com.vmware.hub.uem

Server defined Workspace ONE Intelligent Hub settings

Sync

Upgrade

Samples

Notifications

com.vmware.hub.menu

Actions from Hub menu bar icon

com.vmware.hub.productprovisioning

Workspace ONE UEM Product Provisioning logs

com.vmware.hub.awcm

AWCM

com.vmware.hub.sample

Samples

com.vmware.hub.event

Event Logs

com.vmware.hub.networking

SecureChannel

HMAC

Detectable by VMware SkylineTM

Actions

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