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Knowledge Base

Cannot run Sysprep on a Windows virtual machine that was upgraded to a later version (1025796)

Last Updated: 3/20/2024Categories: Total Views: 8901Language:
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Symptoms

Cannot run Sysprep on a Windows 2008 R2 64bit Standard virtual machine that was upgraded from Windows 2008 64 bit Standard

Running Sysprep on a Windows virtual machine that was upgraded to a later version fails

You see the error:

Sysprep cannot run on a computer that has been upgraded to a new version of Windows. You can only Sysprep on a custom (clean) install version.

Manually executing Sysprep from within the guest operating system fails

The SIDs, hostname, and IP configurations do not change after running Sysprep via the VMware Configuration Wizard

Note: The location of Sysprep in Windows 2008 and 2008 R2 is C:\Windows\system32\sysprep.

Cause

This issue occurs because Sysprep can not be used on a Windows operating system that is upgraded to a later version. For more information, see the Microsoft Knowledge Base article 828287.

Resolution

To workaround this issue:

Create a new virtual machine.

Perform a fresh installation of Windows 2008 R2 or the guest operating system that you are trying to Sysprep.

Clone the virtual machine and perform a guest customization which uses Sysprep to customize the resulting virtual machine.

Related Information

For additional information about Sysprep, see What is Sysprep?.

Note: The links in this article were correct as of April 12, 2012. If you find a link is broken, provide feedback and a VMware employee will update the link.

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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