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Knowledge Base

Cannot boot or start a virtual machine converted by VMware vCenter Converter 4.x/5.x (1006296)

Last Updated: 3/20/2024Categories: TroubleshootingTotal Views: 181468Language:
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Symptoms

After a successful conversion, you may experience these symptoms:

The resulting virtual machine fails to start the operating system

The resulting virtual machine fails to boot and does not issue a STOP error

The boot process halts at a black screen with a blinking cursor

You may receive these errors:

Windows could not start because the following file is missing or corrupt:
C:\windows\system32\hal.dll
Please re-install a copy of the above file.

Windows could not start because the following file is missing or corrupt
C:\windows\system32\config\system

Operating System not found

Non-system disk or disk error

NTLDR is missing
Press any key to restart

A disk read error occurred

The Master boot record (MBR) of this virtual machine's hard disk does not contain valid bootstrap code. It is likely that the MBR was corrupted by an incorrect guest operating system installation or some other reason. The virtual machine cannot continue and will now power off. (For advanced user: The MBR is the last disk sector accessed by the virtual machine before the error.) Please consult our Web site at http://www.vmware.com/info?id=18 for common troubleshooting help.

STOP 0x79 MISMATCHED_HAL

The master boot record (MBR) on this virtual machine's hard disk does not contain valid bootstrap code. MBR corruption is usually the result of a failure installing the guest operating system. The virtual machine will power off when you click OK.

Resolution

Validate that each troubleshooting step below is true for your environment. These steps provide instructions or a link to a document. These steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Do not skip a step.

Ensure that during step 3 of the conversion (View/Edit Options), you choose the appropriate disk controller for your operating system.

For Windows XP, choose Bus Logic.

For Windows 2003, choose LSI Logic.

For Windows 2008, Windows 2012, Windows 7, and Windows 8 choose LSI Logic SAS.

For more information on adjusting the adapter after conversion, see Adjusting the virtual SCSI adapter type in a VMDK file (1006621).

If the source contained more than one hard disk, try changing the virtual hard disk order on the resulting virtual machine by removing both virtual hard disks, then adding them in the reverse order. For information on adding secondary disks, see the Virtual Machine Administration Guide .

Rewrite the master boot record on the virtual hard disk and restore the Windows boot files using the FIXMBR and FIXBOOT commands from the Recovery Console. For more information, see Repairing boot sector problems in Windows NT-based operating systems (1006556).

Verify that no data was corrupted during the conversion process. Corrupted data can affect the virtual machine's ability to boot successfully. For more information, see Checking for disk corruption on the destination after using vCenter Converter (1006559).

Verify that the hardware abstraction layer (HAL) library file is correct and that it is not corrupted for the destination virtual machine type. For more information, see HAL cannot be identified upon conversion of a virtual machine using vCenter Converter and fails to boot (1038576).

Note: If your problem still exists after trying the steps in this article, file a support request with VMware Support and note this KB Article ID in the problem description. For more information on filing a request, see How to Submit a Support Request.

Related Information

For additional information, see:

Conversion fails at 99% with the error "Unable to determine guest OS" or "sysimage.fault.OsVersionNotFound" (1001610)

Virtual machine fails to power on or boot after being converted (1016828)

Black screen after a P2V conversion of a Windows server using VMware Converter (1016613)

Não é possível inicializar ou ligar a máquina virtual convertida pelo VMware Converter
No se puede arrancar o iniciar una máquina virtual convertida por VMware Converter
无法引导或启动由 vCenter Converter 转换的虚拟机
vCenter Converter で変換した仮想マシンを起動できない

Detectable by VMware SkylineTM

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Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
ESXi 和 ESX 主机从 VMware vCenter Server 随机断开连接 (2054052)

KB
•
Download and Install VMware Fusion (2014097)

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