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Knowledge Base

CONSVR-1630: SMBConnector Extension is created each time when a file is uploaded using Workspace ONE Content (78305)

Last Updated: 11/4/2022Categories: TroubleshootingTotal Views: 8049Language:
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Symptoms

SMBConnector extension is added to the files that are uploaded via the Workspace ONE Content app. This behavior causes issues in opening the files outside of the Content apps (i.e. on a desktop computer).

Version Identified

VMware Unified Access Gateway (UAG) 3.4

Resolution

This issue will be resolved with upcoming release of VMware Unified Access Gateway.

Workaround

To resolve the issue, a key-value pair (KVP) that must be added to the smb-connector.conf file. This KVP can be added via the Custom settings available on the Workspace ONE UEM Console (version 2003 is required).

First check the permission on the smb-connector.conf file. If write permission are enabled, then set the key-value pair in Workspace ONE UEM and then save the configuration on UAG admin UI.
Listed below are the steps to check the permission of smb-connector.conf file, if write permission is already set, you can skip the steps and directly set the KVP on UEM Console.

STEPS TO SET PERMISSION OF smb-connector.conf FILE IN UAG SERVER: <skip these steps in case write permission for smb-connector.conf is already set, directly follow steps to set KVP>

To check the write permission for smb-connector.conf file in UAG server, follow the steps mentioned below:

Login to UAG server via SSH,

eg: ssh root@IP_ADDRESS

Go to directory /opt/vmware/content-gateway/smb-connector, use command:

cd /opt/vmware/content-gateway/smb-connector

Execute below command to check the permissions for the files:

ls -l

smb-connector.conf file must have permissions as mentioned in below screenshot:

If the permission is as mentioned above, execute below command to give read and write permission to user:

chmod 640 smb-connector.conf

Re-confirm the permissions with below command and check if permissions are changed as expected (mentioned in above screenshot).

ls -l

After this performing the above mentioned steps to add the the external KVP configuration from UEM console should resolve the issue.

STEPS TO SET KVP CONFIGURATION ON UEM CONSOLE:

Login to the Workspace ONE UEM Console.

Navigate to the content gateway configuration page.

Add/edit a new or existing content gateway configuration.

Under Custom Gateway Settings add a key

extconf##smb-connector##ADD##file_upload_mode 1

and select the type as ‘string’ and leave the value field blank.

Save the configuration in Workspace ONE UEM Console.

Configure the Content Gateway on UAG Admin UI.

Ensure test connection works fine on Workspace ONE UEM Console.

Remove the added KVP.

Save configuration on Workspace ONE UEM Console.

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VMware Workspace ONE

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