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Knowledge Base

Business group manager is not able to be modified on existing business groups (57123)

Last Updated: 11/10/2018Categories: TroubleshootingTotal Views: 3520Language:
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Symptoms

Attempting to add users to a Business Group fails with an error: "Service not found. If the problem persists, contact your system administrator."

Affected Business Group was created using REST API or vRealize Orchestrator workflow

Purpose

If you use vRealize Orchestrator workflows to create Business Groups and you do not specify roles upon creation, the Business Group is created successfully but you cannot update manager's fields from vRealize Automation user interface.

Resolution

This issue is resolved in vRealize Automation 7.3.

Solution for vRealize Automation 7.2 and earlier:

There are two workflow attached to this article.

"Create BG - with adding roles.workflow" is a reference to what needs to be done within custom scripts in order to fix the problem for future Business Group creation.

The code to be used for reference is in the script item inside the workflow.
It takes the newly created Business Group and adds the role responsible for the Manager users. Currently, the script adds only the Manager's role, but in case other roles are making troubles as well, they can be added in the script (currently they are commented out).

"Fix All BGs_with_paging.workflow" requires input of vRealize Automation host and tenant. The workflow will loop through all Business Groups in the tenant; if it finds that one of the roles is missing, it adds it to that Business Group.

The three type of roles are as follows: CSP_SUBTENANT_MANAGER, CSP_CONSUMER, CSP_SUPPORT

Detectable by VMware SkylineTM

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Attachments

Fix All BGs_with_paging.workflow

Create BG - with adding roles.workflow

Additional Resources

KB
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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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