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Knowledge Base

Accessing a virtual machine with O/S Windows 2008 or Windows 7 displays a blank console (1023933)

Last Updated: 3/20/2024Categories: TroubleshootingTotal Views: 13184Language:
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Symptoms

If you are using the WDDM or the XPDM video driver in a virtual machine, you may experience these symptoms:

Windows 2008, 2008 R2, or 7 displays a blank console after being powered on

Windows Terminal Services (RDP) can connect to the virtual machine

You see the virtual machine post

Windows Safe Mode will show the console

Cause

This issue may occur if your video device does not have enough memory. For more information on the amount of memory to allocate to the video device, see WDDM and XPDM graphics driver support with WDDM and XPDM graphics driver support with ESX, ESXi, Workstation and Fusion (1016770).

Resolution

To resolve this issue, allow your video card to use all of the memory allocated to it:

Right-click on the virtual machine and click Edit Settings.

Click Video Card.

Click the radio button for Auto-detect video settings.

To override the automatic settings, you can also adjust the values manually:

Power off the virtual machine.

Right-click on the virtual machine and select Edit Settings.

Click Video Card.

Select Enter total video RAM.

Increase the amount of RAM for the video device to the desired amount.

Note: Ensure that you are using the appropriate driver inside your virtual machine as per WDDM and XPDM graphics driver support with WDDM and XPDM graphics driver support with ESX, ESXi, Workstation and Fusion (1016770).
For more troubleshooting information, see Troubleshooting SVGA drivers installed with VMware Tools on Windows 7 and Windows 2008 running on ESXi/ESX 4.x/5.x (1011709).

Related Information

Troubleshooting SVGA drivers installed with VMware Tools on Windows 7 and Windows 2008 running on ESXi/ESX 4.x/5.x
WDDM and XPDM graphics driver support with WDDM and XPDM graphics driver support with ESX, ESXi, Workstation and Fusion

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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对使用 vCenter Converter 时在准备过程中失败的虚拟机进行故障排除 (1006285)

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