Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

AWS dashboards shows no data even though the adapter collection shows "data receiving" (52482)

Last Updated: 7/14/2020Categories: TroubleshootingTotal Views: 2999Language:
English

Subscribe to get an email
newsletter with new updates

Please provide article feedback:

Symptoms

The /storage/vcops/log/adapters/AmazonAWSAdapter/AmazonAWSAdapter_ID.log shows errors similar to:

2018-01-22 09:58:41,686 DEBUG [Collector worker thread 6] (2816) com.vmware.adapter3.amazonaws.AWSELBManager.refreshResources - Exception while refreshing Auto Scaling Groups resources:
java.util.concurrent.ExecutionException: com.amazonaws.AmazonClientException: Unable to execute HTTP request: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at java.util.concurrent.FutureTask.report(FutureTask.java:122)
at java.util.concurrent.FutureTask.get(FutureTask.java:206)
at com.vmware.adapter3.amazonaws.AWSELBManager.refreshResources(AWSELBManager.java:133)
at com.vmware.adapter3.amazonaws.AmazonAWSAdapter.refreshInventory(AmazonAWSAdapter.java:273)
at com.vmware.adapter3.amazonaws.AmazonAWSAdapter.onCollect(AmazonAWSAdapter.java:887)
at com.integrien.alive.common.adapter3.AdapterBase.collectBase(AdapterBase.java:717)
at com.integrien.alive.common.adapter3.AdapterBase.collect(AdapterBase.java:503)
at com.integrien.alive.collector.CollectorWorkItem3.run(CollectorWorkItem3.java:46)
at com.integrien.alive.common.util.ThreadPool$WorkerItem.run(ThreadPool.java:253)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:748)
Caused by: com.amazonaws.AmazonClientException: Unable to execute HTTP request: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at com.amazonaws.http.AmazonHttpClient.executeHelper(AmazonHttpClient.java:471)
at com.amazonaws.http.AmazonHttpClient.execute(AmazonHttpClient.java:295)
at com.amazonaws.services.elasticloadbalancing.AmazonElasticLoadBalancingClient.invoke(AmazonElasticLoadBalancingClient.java:2019)
at com.amazonaws.services.elasticloadbalancing.AmazonElasticLoadBalancingClient.describeLoadBalancers(AmazonElasticLoadBalancingClient.java:1885)
at com.amazonaws.services.elasticloadbalancing.AmazonElasticLoadBalancingAsyncClient$55.call(AmazonElasticLoadBalancingAsyncClient.java:3032)
at com.amazonaws.services.elasticloadbalancing.AmazonElasticLoadBalancingAsyncClient$55.call(AmazonElasticLoadBalancingAsyncClient.java:3030)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
... 3 more

Cause

This issue occurs because Amazon has recently changed their SSL Root Certificates.

Resolution

This issue is resolved in an upcoming release of the Management Pack for AWS for vRealize Operations Manager 6.x.

To resolve this issue, add the AWS root certificates to the vRealize Operations Manager 6.x trust store:

Download the attached 52482_aws_import_certs.tar.gz tar file.

Copy the 52482_aws_import_certs.tar.gz tar file to /tmp of the vRealize Operations Manager Primary node.

Log into the Primary node as root via SSH or Console.

Change to the /tmp directory:

cd /tmp

Extract the 52482_aws_import_certs.tar.gz tar file:

tar -zxvf 52482_aws_import_certs.tar.gz

Change to the /tmp/aws_import_certs directory:

​cd /tmp/aws_import_certs

Execute the script to install the AWS root certificates to the vRealize Operations Manager 6.x trust store:

​./import_aws_certs.py

Note: This script will restart the collector service on the vRealize Operations Manager node.

Repeat steps 2-7 on all other nodes in the cluster.

Related Information

The above steps only need to be run on vRealize Operations Manager nodes that have, or will have, an active Management Pack for AWS adapter instance running on it.
When the adapter instance's node is not specified in the Solution configuration, the adapter can move to another node.  To avoid a drop in collections, it's recommended to apply the above steps on all vRealize Operations Manager nodes.

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
English

Attachments

52482_aws_import_certs.tar.gz

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

Result 1 of 1

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware vRealize Operations

Related Versions:

VMware vRealize Operations Manager 6.x

Take Our Survey

Support Assistant