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Knowledge Base

AAPP-9007: Custom Automated Enrollment (formerly custom DEP) will occasionally present an error message and crash back to initial 'Hello' screen (76896)

Last Updated: 3/8/2021Categories: TroubleshootingTotal Views: 6626Language:
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Symptoms

After completing the required steps presented by Workspace ONE, such as Authentication or Terms of Use during custom enrollment for Automated Device Enrollment (formerly DEP) , the users may see an error message similar to "Failed to load webpage".

After being presented with this error, the custom enrollment window will collapse. The user will be taken back to the "Hello"  or the screen presented after turning on an iOS device.

Resolution

Apple has been notified of the issue and this article will be updated once we confirm a resolution in iOS.
If you have Apple Care Support, you can reach out directly to Apple to learn more details on the status of this issue.
To be alerted when this article is updated, click the subscribe link ( ).  For more information on subscription options, see the Knowledge Base Article FAQs: How to Subscribe to VMware Knowledge Base Articles (76417).

Related Information

For more information regarding Custom Enrollment for Automated Enrollment Devices (formerly DEP), see Custom Enrollment in DEP.

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配置出站电子邮件服务器时，您会收到消息“测试连接失败 (Test connection failed)” (76868)

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