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Knowledge Base

AAGNT-187978: Force GPS On impacts Location Services on Samsung OS 9 and 10 (77063)

Last Updated: 7/1/2020Categories: TroubleshootingTotal Views: 7013Language:
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Symptoms

If you enable the Force GPS On setting under [Groups & Settings > All Settings > Devices & Users > Android > Intelligent Hub Settings] in the Workspace ONE UEM Console, Location Services on Samsung devices running Android 9 or 10 may have reduced accuracy. Applications that utilize location data may also behave unexpectedly.

For more information on the Intelligent Hub Settings page, see the Configure Workspace ONE Intelligent Hub Settings section in the Android (Legacy) Platform guide.

Version Identified

Workspace One Intelligent Hub 20.02 for Android

Cause

Android Location Services can collect data on the location of the device from two sources: GPS (Global Positioning System) and the network that the device is currently connected to. By default, Android Location Services only uses GPS as the source of location data. This is also the lowest-accuracy source of data in most cases. Many Android applications prompt the end user to enable Google Location Accuracy, which allows Android Location Services to use the network as a higher-accuracy source of location data. If you enable Force GPS On, end users will be unable to turn on Google Location Accuracy on these devices.

After further investigation, we have identified that this is a result of Samsung deprecating the APIs used to manage Location Services in API Level 27.

For more information on Google Location Services, please see this Google article.

Disclaimer: VMware is not responsible for the reliability of any data, opinions, advice, or statements made on third-party websites. Inclusion of such links does not imply that VMware endorses, recommends, or accepts any responsibility for the content of such sites.

Impact / Risks

This does not affect devices where end users have already enabled Google Location Accuracy prior to the Force GPS On setting being applied.

If you enable Force GPS On before your end users turn on Google Location Accuracy, the effects for Samsung devices running Android 9 and 10 are:

Devices will only be able to use GPS as a source of location data.

Applications that require end users to enable Google Location Accuracy may not behave as expected when end users are unable to do so. For some known examples:

End users may be unable to turn on Location Tags in the Camera application.

End users may see an error when trying to use the Navigation App within Google Maps Go.

Resolution

Our product team has been engaged and is actively working to resolve this issue. A resolution will consist of no longer applying the Force GPS On setting to Samsung OS 9 and 10 devices.

Workaround

Disable Force GPS On in the Intelligent Hub Settings page at the Organization Group where your Samsung OS 9 and 10 devices are enrolled.

Note: This will allow end users with Android devices at this Organization Group or below to disable Android Location Services.

Related Information

Manage your Android device’s location settings - https://support.google.com/nexus/answer/3467281?hl=en

Disclaimer: VMware is not responsible for the reliability of any data, opinions, advice, or statements made on third-party websites. Inclusion of such links does not imply that VMware endorses, recommends, or accepts any responsibility for the content of such sites.

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