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如何在 Customer Connect 中搜索帐户信息并联系超级用户获取访问权限 (56132)

Last Updated: 6/12/2018Categories: How toTotal Views: 1Language:
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Symptoms

免责声明： 本文是 How to search for account information and contact Super user for access in Customer Connect (51521) 的翻译版本。 尽管我们会不断努力为本文提供最佳翻译版本，但本地化的内容可能会过时。 有关最新内容，请参见英文版本。

Purpose

本文提供了有关如何在 Customer Connect 中查找帐户详细信息并联系超级用户获取访问权限的信息。
注意：有关 Customer Connect 中的用户和权限的常规信息，请参见 Understanding user permissions in Customer Connect (2006977)

Resolution

要搜索帐户信息并联系超级用户，请执行以下操作：

1.登录到 Customer Connect。

2.从顶部的导航菜单中选择“帐户”>“帐户摘要”，如果位于主页，请单击“帐户摘要”。

注意：“帐户摘要”页面将列出您当前具有访问权限的所有帐户。

3.导航到“帐户搜索”部分

4.您可以从搜索部分中通过下拉列表使用以下提及的搜索条件查找您的帐户信息

帐号

许可证密钥

VMware 订单号

VMware 合同号

5.输入相关详细信息，然后单击“搜索”

6.如果输入的搜索条件有效，将显示相关帐号和帐户名称以及联系超级用户获取访问权限的选项。

注意：如果找不到结果，请联系您组织的 IT 管理员或采购联系人获取帐户详细信息。

7.单击“联系超级用户”按钮，将帐户访问请求发送给超级用户。当您单击“联系超级用户”时，一封带有您的访问请求详细信息的电子邮件将发送给超级用户，并且会在 Customer Connect 中发出警示。

8.超级用户对您的请求做出回应时，将通过电子邮件通知您，并在 Customer Connect 中发出警示。

重要信息：

请在请求帐户访问权限之前验证帐户信息

请勿向超级用户发送多个访问请求

访问请求需得到超级用户的批准

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