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Knowledge Base

'viocli generate supportbundle' command gives error: WARNING: Your password has expired (76381)

Last Updated: 12/13/2023Categories: How toTotal Views: 6307Language:
English

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Symptoms

Running VMware Integrated Openstack build 14501926

Password expiration error "WARNING: Your password has expired" seen when you:

Try to generate a support bundle

SSH to the controller VM

Run 'viocli stop services' the operation times out.

For example:

root@oms [ ~ ]# ssh -i ~/.ssh/vsphere_tmp [email-masked]
You are required to change your password immediately (password expired)
Last login: Sat Nov 2 15:07:30 UTC 2019 from 192.168.0.2 on pts/0
Last login: Fri Nov 29 14:22:30 2019 from 192.168.0.2
WARNING: Your password has expired.
You must change your password now and login again!
Changing password for vioadmin.
Current password:

root@oms [ ~ ]# viocli stop services
requesting to stop services...
stopping 68% |######################__________|2019/11/29 14:59:46 the operation timed out

Purpose

This article is to how to disable password aging for vioadmin and root user in VMware Integrated Openstack 6.0 GA build.

Resolution

Please see Upgrading Your VMware Integrated OpenStack 6.0 Build and implement immediately.

Build 14501926 has been pulled and replaced by build 15330102 due to problems with password expiration on the management VM's and pods.

Workaround

This only applies to the manager and controller VM's.  Pods are using Photon OS and they are expired as well.

Disable password aging for viadmin and root user

SSH to the mgmt vm. And run the following commands.

chage -I -1 -m 0 -M 99999 -E -1 root
chage -I -1 -m 0 -M 99999 -E -1 vioadmin

Note:  For each controller node vm.  (We don't set the password of vioadmin or root user. So we can't login it from the vsphere web ui).  You will need to do this from vCenter.

Remove the password expiration on the following userids following the documentation for Photon OS:

Resetting a Lost Root Password

Note: (Do not run the passwd command, run chage)

chage -I -1 -m 0 -M 99999 -E -1 root
chage -I -1 -m 0 -M 99999 -E -1 vioadmin

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Additional Resources

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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•
Download and Install VMware Fusion (2014097)

KB
•
从 vSphere 导入虚拟机时出现报错：无法查找属性 'vcloud.HardwareVersion.Hw4.MaxNics' (78582)

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