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Knowledge Base

'Cannot validate target appliance configuration as not enough information' 'config.credentials. CredentialsRequired' while upgrading to VCSA 6.5/6.7 (67506)

Last Updated: 9/23/2019Categories: TroubleshootingTotal Views: 12358Language:
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Symptoms

The source vCenter Server Appliance hostname contains upper case letters.

Mixed case hostname fails when upgrading to vCenter Server Appliance 6.5/6.7

The pre-upgrade check fails with the error:

Cannot validate target appliance configuration as not enough information from the source appliance can be collected. For more details check out the server log

In the requirements-upgrade-runner.log you see entries similar to:

2019-01-25T15:46:17.414Z ERROR upgrade.workflow_builder Internal error occurs during CollectRequirements com.vmware.vcdb
Traceback (most recent call last):
File "/tmp/vmware-upgrade-temp-dirkTUqrI5Sql/tmp8uUQSvmUeN/py/upgrade/workflow_builder.py", line 68, in execute
result = self.state.execute(ctx)
File "/tmp/vmware-upgrade-temp-dirkTUqrI5Sql/tmp8uUQSvmUeN/py/upgrade/states/component_states.py", line 460, in execute
context = self._buildContext()
File "/tmp/vmware-upgrade-temp-dirkTUqrI5Sql/tmp8uUQSvmUeN/py/upgrade/states/component_states.py", line 381, in _buildContext
username, password, _managedBy = getCredentialsFor(hostname)
File "/tmp/vmware-upgrade-temp-dirkTUqrI5Sql/tmp8uUQSvmUeN/py/config/credentials.py", line 150, in getCredentialsFor
record = _getCredentialRecordForAddress(address)
File "/tmp/vmware-upgrade-temp-dirkTUqrI5Sql/tmp8uUQSvmUeN/py/config/credentials.py", line 141, in _getCredentialRecordForAddress
raise CredentialsRequired('Credentials required', address)
config.credentials.CredentialsRequired: ('Credentials required', '<fqdn_in_lower_case.com>')

Note: This failure can be for any component, in this example it is com.vmware.vcdb

Running the command /usr/lib/vmware-vmafd/bin/vmafd-cli get-pnid --server-name localhost returns the pnid with any upper case characters in the hostname.

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Resolution

This issue is resolved in VMware vCenter Server 6.5 Update 3, available at VMware Downloads and VMware vCenter Server 6.7 Update 3, available at VMware Downloads.

Workaround

To workaround this issue if you do not want to upgrade, enter the source vCenter Server Appliance name in lower case during the upgrade process.

Detectable by VMware SkylineTM

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Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
部署或迁移到 vCenter Server 6.5 失败："无法获取目标服务器证书的 ssl 指纹/无法从主机获取证书指纹" (2148241)

KB
•
增加 vCenter Server Appliance 5.x 中的磁盘空间 (2056764)

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