WINDOWS PC USB / NETWORK SETUP INSTRUCTIONS FOR MOTOROLA APX RADIO


Supported Operating Systems:  

Windows XP Home or Professional, SP 2 or higher
Vista Home Premium 32-bit (SP 1 or higher)
Vista Business 32-bit (SP 1 or higher)	


1. Follow these instructions to setup the Motorola APX Radio for communication with a PC over USB. Note that if you have the Motorola APX7000 Portable CPS application already installed, this step is not necessary.

* Run the install program from the install CD.
* Once installation is complete, connect the Radio using the USB cable to the PC and power on the Radio 
* Windows will display a New Hardware Found wizard. If asked whether Windows can connect to Windows update to search for the Software, select "No, not at this time" and click next  
* Select the option to automatically install the software, and when installation is complete, click Finish. 

At this point the Motorola APX Radio is installed on the computer and ready to use.


2. While the radio is powered up and connected to the PC using a USB cable, you can verify the PC has detected the Radio by bringing up the Device Manager on Windows, and looking under Network Adapters. Verify you see the “Motorola APX Series Radio” in the device manager.

Windows XP: To bring up Device Manager, go to Start->Settings->Control Panel->System. On the System Properties., select the Hardware Tab, and then click on the Device Manager button.
Windows Vista:  To bring up Device Manager, go to Start->Settings->Control Panel->System. In the System Window, under tasks click on Device Manager


3. We recommend that you uninstall or disable Proventia Desktop/BlackICE software if it is installed on the PC. 

The BlackICE service can be stopped on the PC by following these instructions:

* Go to Start->Settings->Control Panel->Administrative Tools->Services
* Under the Name column look for BlackICE. Right-click on the service and select properties. 
* Under the General tab select the “Stop” button. 
* To avoid performing this step every time the computer re-boots, set the “Startup type” to manual. This will keep the service disabled until it is manually enabled again.


4. To prevent an intermittent Blue Screen Windows crash when attaching or detaching the Motorola APX Radio to a PC using the USB cable, verify Nortel Contivity VPN Client Software is not installed on the PC. If it is installed and required for the PC, ensure that the EACFILT.sys driver associated with this software is disabled on the “Motorola APX Series Radio” connection by performing the following steps:

* Open Network connections. Go to Start->settings->Network Connections. Right-click and select Open.
* Under LAN, Right-click on the Local Area Connection associated with the "Motorola APX Series Radio", and select properties
* You should see the Eacfilt check box there. Uncheck that box.

Another VPN software that appears to interfere with RNDIS / USB communication between the APX radio and the PC is Netmotion VPN software. Disable this software when communicating with the radio over USB.

5. If the wireless internet connection on your Laptop/PC gets disabled when you attach the Motorola APX radio to your Laptop / PC, follow these trouble-shooting steps to address the problem: 

* Open Network Connections. Go to Start->settings->Network Connections. Right-click and select Open.
* Note the name of the LAN Connection associated with the "Motorola APX Series Radio" device. It should be something like "Local Area Connection 7"
* Go to the Advanced menu, and select Advanced Settings
* On the “Adapters and Bindings” Tab under the "Connections" section, re-order the connections such that your wireless or primary internet LAN connection is listed above the LAN connection associated with the "Motorola APX Series Radio" i.e. the primary wireless / internet connection is given a higher priority than the Motorola APX Series radio connection. This can be done by selecting the connection and then using the up/down arrows to move the connection in the list
* Click OK on the Advanced Settings window

Note that the above described issue may also occur if your wireless driver utility has a configuration setting to Disable Wi-Fi until the Wired connection is terminated. Ensure that such a setting is disabled so that the wireless connection stays on even when a wired link is present. 

If you have a Dell Wireless network adapter, and experience this issue, you can follow these steps to address the problem. Example of “Dell Wireless 1390 WLAN Mini-Card” shown.

*	Bring up Device Manager on Windows and expand the “Network adapters” node.
*	Right-click on the “Dell Wireless 1390 WLAN Mini-Card” and select Properties.
*	Select the Advanced Tab, and under “Property” select “Disable Upon Wired Connect”
*	Under “Value” select “Disabled”


6. Disable "Netbios over TCP/IP". This will help reduce unnecessary traffic sent to the radio by the PC. Follow these steps:

* Open Network Connections. Go to Start->settings->Network Connections. Right-click and select Open.
* Right-click on the LAN connection associated with "Motorola APX Series Radio" and select properties.
* For Windows XP, select "Internet Protocol (TCP/IP)" and click Properties.
* For Windows Vista, select “Internet Protocol Version 4 (TCP/IPv4) and click Properties.
* Click Advanced button on the General page (bottom right)
* Select the WINS tab
* Select "Disable Netbios over TCP/IP"
* Click OK on the pages opened for the setting to take effect

7. On the Motorola APX Series Radio LAN connection, uncheck unused items. The LAN connection on the PC only requires the Internet Protocol to communicate with the Radio. This ensures the other unused items don't create any undesirable effects when communicating with the Radio device. Follow these steps:
 
* Open Network Connections. Go to Start->settings->Network Connections. Right-click and select Open
* Right-click on the LAN connection associated with "Motorola APX Series Radio" and select properties.
* On the General Tab, under the section "This Connection uses the following items", uncheck all items except for Internet Protocol (TCP/IP). If the PC supports both IPv4 and IPv6, ensure to keep both IPv4 and IPv6 checked.


