Contents

1   Alarm Description

This is an alarm of severity MAJOR.

The alarm is raised when an attempt to start a process has failed.

Table 1    SS7 CAF Process Down Alarm Causes

Alarm Cause	Description	Fault Reason	Fault Location	Impact
A process is crashed or terminated. ECM was unable to connect to the process after it was started. A controlled takedown of the process was made. Internal cluster network problems.	An attempt to start a process failed.	A process has crashed, is terminated, or unavailable. Internal cluster network problems.	Internal cluster network.	Normally this is a non-fatal alarm; the ECM tries to start the process again. If the alarm is raised more than 5 times within 5 minutes or is persistent for 5 minutes, follow the procedure in Section 2.

Table 2    SS7 CAF Process Down Alarm Attributes

Attribute Name	Attribute Value
Major Type	193
Minor Type	1586561537
Managed Object Class	N/A
Source	SystemComponents.Name=$System Components,Ecm.Name=<*>,Host.Address=<*>,ClassID=<*>,InstanceType=<*>,Process.InstanceID=<*> or ProcClass=<*>,Instance=<*>
Specific Problem	Process Down
Perceived Severity	SEVERITY_MAJOR

2   Procedure

2.1   Handle Alarm SS7 CAF Process Down

Prerequisites

• No documents are referenced.
• No tools are required.
• The following condition must apply:
  • The alarm is raised multiple times or is persistent.

Steps

1. Check if the alarm is hanging using dsc-show-alarms:

   dsc-show-alarms | grep -i ss7

   1926 | MAJOR    | 2016-11-25 09:24:51 | SS7 CAF Process Down
        | SystemComponents.Name=$System Components,\⇒
   Ecm.Name=$ECM,Host.Address=PL-3,ClassID=39,\⇒
   InstanceType=10,Process.InstanceID=1
   

2. Check if the process is down:

   root@SC-1:~# dsc-connect-signalling-mgr

   cli> connect;

   EXECUTED

   cli> procp;

   Process                     State
   SCTP_CONTROL FEP:0 [PL-3]   Running
   SCTP_SERVER FEP:1 [PL-3]    Running
   SCTP_SERVER FEP:2 [PL-4]    Running
   SCTP_SERVER FEP:3 [PL-5]    Running
   SCTP_SERVER FEP:4 [PL-6]    Running
   SCTP_SERVER FEP:5 [PL-7]    Running
   SCTP_SERVER FEP:6 [PL-8]    Running
   SCTP_SERVER FEP:7 [PL-9]    Running
   

3. If the alarm is shown in dsc-show-alarms and the process is running in the ss7caf signalling-mgr, remove the alarm:

   dsc-clear-alarm –a 1926

4. Collect the ecm.log and ss7trace.log located in /opt/sign/log.

   Also collect the current configuration which is located in the folder /opt/sign/etc. Collect the file active.om.cim and all the files with the extension *.cnf.

5. Contact next level of support and provide the files collected in Step 4.