1 Overview

This instruction concerns alarm handling.

1.1 MRF Announcement File Missing Alarm Description

The alarm is issued when the vMRF notices that any of the following configured file types is missing:

basic announcement audio file
variable announcement audio file
variable announcement logic file

The alarm is ceased when vMRF notices that no announcement file is missing in the announcement storage. The presence of announcement files is monitored every 15 minutes. The severity of the alarm is Minor.

If the announcement storage is unavailable for the active SC VM, that is, the MRF Announcement Storage Unavailable alarm is issued, the MRF Announcement File Missing alarm status is not updated.

The possible alarm causes and alarm locations are explained in the table below.

Table 1 Alarm Causes
Alarm Cause	Description	Fault Reason	Fault Location	Impact
The audio file for the basic announcement is missing.	The basic announcement audio file is not present in the announcement storage server, or is stored with a different file name or in a directory other than configured in the corresponding BasicAnnouncement MO.	The audio file for the basic announcement is not stored in the announcement storage. The audio file for the basic announcement is stored in a different directory or has a different name than in the configured filePath and fileName attributes of the BasicAnnouncement MO.	Announcement storage server or BasicAnnouncement MO	The announcement play request is rejected, if any part of the announcement has a missing announcement file.
The audio file for the variable announcement is missing.	The variable announcement audio file is not present in the announcement storage server, or is stored with a different file name or in a directory other than configured in the corresponding logic file.	The audio file for the variable announcement is not stored in the announcement storage. The audio file for the variable announcement is stored in a different directory or has a different name than the audio file configured in the variable announcement logic file.	Announcement storage server or Variable announcement logic file
The logic file for the variable announcement is missing.	The announcement logic file is not present in the announcement storage server, or is stored with a different file name or in a directory other than configured in the corresponding VariableAnnouncement MO.	The logic file for the variable announcement is not stored in the announcement storage. The logic file for the variable announcement is stored in a different directory or has a different name than in the configured logicFilePath and logicFileName attributes of the VariableAnnouncement MO.	Announcement storage server or VariableAnnouncement MO

The alarm attributes are listed and explained in Table 2.

Table 2 Alarm Attributes

Attribute Name

Attribute Value

Major Type

193

Minor Type

5308430

Managed Object Class

Announcements

Managed Object Instance

ManagedElement=1,MediaResourceFunction=1,Announcements=1

Specific Problem

MRF Announcement File Missing

Event Type

ProcessingErrorAlarm (4)

Probable Cause

configurationOrCustomisationError (159)

Additional Text

If not more than five announcement files are missing, the following text is printed: Following announcement files are missing in the announcement storage: <list of missing announcement files>

If more than five announcement files are missing, the following text is printed: Following announcement files are missing in the announcement storage: <list of first 5 missing announcement files> There are more announcement files missing than the ones listed above.

Note:

An announcement file is listed for each MO or logic file that has reference to it.

Perceived Severity

Minor (5)

isStateful

true

2 Cease the MRF Announcement File Missing Alarm

The following procedure describes how to cease an MRF Announcement File Missing alarm.

Steps

See details for the alarm MRF Announcement File Missing alarm. Check the Additional Text field of the alarm, to see which file type is missing.
- If the audio file for a basic announcement is missing, continue to Step 2.
- If the audio file for a variable announcement is missing, continue to Step 3.
- If the logic file for a variable announcement is missing, continue to Step 4.
Check if the basic announcement audio file is stored in the announcement storage.
- If the audio file is not stored in the announcement storage, add it to the directory with the name configured in the filePath and fileName attributes in the BasicAnnouncement MO.
- If the audio file is stored in the announcement storage, correct the faulty attributes filePath and fileName in the BasicAnnouncement MO.
Check if the variable announcement audio file is stored in the announcement storage.
- If the audio file is not stored in the announcement storage, add it to the directory with the name configured in the variable announcement logic file.
- If the audio file is stored in the announcement storage, correct the variable announcement logic file.
Check if the variable announcement logic file is stored in the announcement storage.
- If the logic file is not stored in the announcement storage, add it to the directory with the name configured in the logicFilePath and logicFileName attributes in the VariableAnnouncement MO.
- If the logic file is stored in the announcement storage, correct the faulty attributes logicFilePath and logicFileName in the VariableAnnouncement MO.

2.1 Perform Concluding Routines

Steps

Make a report.
The job is completed.

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