# Reporting Problems Help > Support

If you have found a problem with Beyond Compare, we would like to hear from you! From any top-level window, pick Help > Support, and follow the instructions to produce a package containing your program and system settings. Attach the settings package to an email including a description of the problem and send it to us at support@scootersoftware.com. You may want to include a screenshot that illustrates the problem. If you do, follow these steps to make one small enough to email: 1.Press Alt+PrintScreen to place a snapshot of the current window on the clipboard. 2.Open the Microsoft Paint program (Start > Programs > Accessories > Paint) and press Ctrl+V to paste the image. 3.Select the part of the image that you would like to send. 4.Pick Edit > Copy To, change Save as Type to PNG (*.png) or GIF (*.gif), and enter a filename. (If PNG and GIF types are not available, select 256 Color Bitmap and compress the image file with a zip utility.) 5.Attach the image file to your email to us.