THIS TIP IS NOT APPLICABLE IN EMA (EUROPE, MIDDLE EAST, AFRICA)
  Record number:     H063747
  Device:            D/T8550
  ECA number:        ECA103
  Service code:      33
  Date created:      O92/10/20
  Date last altered: A93/11/02

  Abstract:  ECA103 PS/2 MOD 50/55/70 SEAGATE 60MB FAILS TO SPIN


PURPOSE:  ***  THIS ECA EXPIRES 9-30-94  ***
THIS ECA PROVIDES A REPLACEMENT 60MB FIXED DISK FOR AFFECTED 8550, 8555, AND
8570 SYSTEMS WHEN THE DRIVE FAILS TO SPIN AT POWER-ON.

FEATURES:
Type,                  Machines Affected
Model,   With          and/or Feature/Device     B/M to be    Service  System
Stage    B/M           Description               Installed    Hours    Hours

8550     B/MNONE       8550 MODELS W/60MB        B/MNONE      00.7     00.5
8555     B/MNONE       8555 MODELS W/60MB        B/MNONE      00.7     00.5
8570     B/MNONE       8570 MODELS W/60MB        B/MNONE      00.7     00.5


PHYSICAL CHECK:
AFFECTED DRIVES ARE KNOWN TO HAVE BEEN SHIPPED IN THE ABOVE SYSTEM MODELS,
HOWEVER NOT ALL OF THESE SYSTEMS WILL HAVE THE AFFECTED FIXED DISKS.

TO DETERMINE IF A DRIVE IS ELIGIBLE FOR THIS ECA INSPECT THE DRIVE TO ENSURE
THAT IT IS AN ST-177I 60MB FIXED DISK MANUFACTURED FOR IBM BY SEAGATE.  ONLY
THIS MODEL SEAGATE DRIVE THAT FAILS POST WITH THE FOLLOWING SYMPTOMS IS ELIGIBLE
FOR THIS ECA:
- THE SYSTEM WILL DISPLAY THE MEMORY COUNT.
- THE DRIVE WILL MAKE A CLICKING OR TAPPING NOISE AT POST.
- THE SYSTEM WILL DISPLAY A 10483 POST ERROR.

NOTE:
    IF THE FIXED DISK HAS AN LED LIGHT ON THE DRIVE, THE LIGHT WILL BLINK 9
    TIMES AT POST.  THE LIGHT WILL STAY ON APPROXIMATELY ONE MINUTE, THEN BEGIN
    BLINKING AGAIN AND THE 10483 ERROR WILL REMAIN DISPLAYED.  SOME 8570 FIXED
    DISKS DO NOT HAVE AN LED.  THE 8570 HARDFILE EXTERNAL LED (NEAR THE POWER
    SWITCH) WILL NOT BLINK, AND SHOULD NOT BE USED TO IDENTIFY THIS FAILURE.

PREREQUISITES: NONE

COMPANION: NONE

CONCURRENT: NONE

DETAIL:
SOME 60MB FIXED DISKS IN 8550, 8555, AND 8570 SYSTEMS MAY FAIL TO SPIN AT
POWER-ON.  THIS ECA PROVIDES A REPLACEMENT DRIVE FOR THOSE MEETING THE PHYSICAL
CHECK REQUIREMENTS.

IF AN AFFECTED FIXED DISK FAILS TO SPIN AFTER MULTIPLE POWER-ON ATTEMPTS, AND
THE CUSTOMER'S DATA IS NOT BACKED-UP, THE FOLLOWING PROCEDURE MAY RESTORE
TEMPORARY OPERATION OF THE DISK:
1. REMOVE THE DRIVE FROM THE SYSTEM.  PLACE IT ON A SHEET OF PAPER ON A FLAT
   SURFACE.  THE PAPER IS USED TO AVOID SCRATCHING THE FLAT SURFACE.  THE DRIVE
   SHOULD BE RESTING ON ITS PLASTIC SLIDE MOUNT RAILS, IN ITS NORMAL OPERATING
   POSITION.
2. KEEPING THE DRIVE AGAINST THE FLAT SURFACE, ROTATE IT IN A BRISK CLOCKWISE/
   COUNTER-CLOCKWISE MOTION.  DO NOT HIT, BANG, DROP, OR OTHERWISE SHOCK THE
   FIXED DISK.
3. THIS ROTATING ACTION SHOULD PROVIDE SUFFICIENT TORQUE TO RELEASE ANY BOUND
   INTERNAL PARTS.  INSTALL THE DRIVE. IF POST COMPLETES SUCCESSFULLY, THE
   CUSTOMER SHOULD BACK-UP THE FIXED DISK IMMEDIATELY.

REPLACE THE 60MB FIXED DISK WITH FRU P/N85F0049 FOR THE 8555 AND WITH FRU
P/N6128294 FOR THE 8550 AND 8570 SYSTEMS.

NOTES:    ***  THIS ECA EXPIRES 9-30-94  ***

ORDER PARTS THROUGH NORMAL DISTRIBUTION. RECORD ALL TIME AND MATERIAL TO
SERVICE CODE 33, ECA103. IN THE USA, USE OTHER OFFICE 990.  IN CANADA, DO NOT
USE 990; CSR IS TO USE THEIR OWN BRANCH OFFICE NUMBER. RETURN DEFECTIVE DRIVES
USING NORMAL UPR PROCEDURES.

