Cause or potential cause of a problem in a process.
Risk
if border is shown use border color, otherwise use fillcolor
Anything that doesn
t add value to the customer.
value to the customer.
Un-utilized People
Defect
Overprocessing
Overproduction
Waiting
Motion
Inventory
Transport
General
Unnecessary movement of work, for example sequential process steps are not co-located, or files are being transported from one location to the other.
n to the other.
other.
Holding information and material longer than required, for examples piles of unprocessed work, unread emails or overstocked marketing materials.
Non-value-added movement of people such as unnecessary meetings or walking to copier and printer.
Waiting causes delays or stoppages. Waiting for instructions, waiting for the next production step, slow computers are all part of it
Unnecessary effort producing work in excess or ahead of customer requirements, for example printing paperwork before it is needed or processing items before they are required in the next process step.
Unnecessary activity due to complex processes and systems, such as too many approvals or an application form where the same data is needed in different places.
The effort involved in inspecting for and fixing defects, such as data entry errors.
Un-utilized People, covers aspects such as improvement ideas by people on the floor not captured or restricting employee
s responsibility to make routine decisions.
Physical and human interaction between customer and organization.
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Arial Unicode MS
Symbol
Wingdings
Calibri
SimSun
PMingLiU
MS PGothic
Dotum
Sylfaen
Estrangelo Edessa
Vrinda
Shruti
Mangal
Tunga
Sendnya
Raavi
Dhenu
Latha
Gautami
Cordia New
Arial
Malgun Gothic
Times New Roman
MS Farsi
Guide
TheDoc
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Gesture Format
Cause
Waste: General
Customer Touch Point
Waste
Default Svg Style
TExt
Customer Touchpoint
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msvShapeCategories
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TimeStampID
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msvConvertTheme
Waste: Transport
Waste: Inventory
Waste: Motion
Waste: Waiting
Waste: Overproduction
Waste: Overprocessing
Waste: Defect
Waste: Un-utilized People