Hi-Track Version D.0 Hitachi Vantara

Installation Notes

This version of Hi-Track supports the following Hitachi Vantara storage products, so long as they run the supported Windows OS versions:

> Virtual Storage Platform F/G 800/600/400/200/100 (VSP F/G 800/600/400/200/100)
> Virtual Storage Platform F/G 1500/1000 (VSP F/G 1500/1000)
> Hitachi Unified Storage VM (HUS VM)
> Virtual Storage Platform (VSP)
> Universal Storage Platform VM (USP VM)
> Universal Storage Platform V (USP V)

Please Note: Install Hi-Track Monitor 8.1 or later to monitor VSP F/G 900/700/370/350/130 systems.

Hi-Track versions C.E and onward use Microsoft .NET Framework 4.6, which supports the following Windows OS versions:

> Windows 10 (including version 1803)
> Windows 8.1
> Windows 8
> Windows 7 SP1
> Windows Vista SP2
> Windows Server 2016
> Windows Server 2012 R2
> Windows Server 2012
> Windows Server 2008 R2 SP1
> Windows Server 2008 SP2

Note 1: This version has no support for Windows XP and Windows Server 2003.

Note 2: Please disable automatic Windows updates on all SVPs running Vista. To do this, go to Control Panel -> Windows Update, click “Change settings”, and choose “Never check for updates” and click OK, and restart the SVP. Otherwise, the installer may freeze (see additional notes below).

See the release notes for important information about bug fixes and new functionality included in Hi-Track.
See the Hi-Track help file for detailed instructions for installing and configuring Hi-Track.
See the section at the bottom of this document titled Important Notes for installation notes.

# Installing Hi-Track on the VSP F/G 800/600/400/200/100, VSP F/G 1500/1000, HUS VM, VSP, USP V, and USP VM

Since the USP V, USP VM, VSP, HUS VM, VSP F/G 1500/1000, and VSP 800/600/400/200/100 are not equipped with CD-ROM drives, you can install Hi-Track in one of two ways:

1. Follow the directions below for installing Hi-Track remotely, or:
2. Copy the content of the Hi-Track CD onto a memory stick and follow the directions below for installing Hi-Track from removable media.

# Installing Hi-Track from Removable Media

- Insert the Hi-Track media into the appropriate CD drive or USB port of the SVP.
- Launch a Remote Desktop session into the SVP.
- Open Windows Explorer and navigate to the CD or USB drive.
- Navigate into the Hi-Track directory on the drive.
- Double-click the Hi-Track Setup.exe program in that directory.
- Close or minimize any open windows so that you can see the installation program.
- Follow the on-screen directions and prompts.

# Installing Hi-Track Remotely

- Insert the Hi-Track CD into the CD-ROM drive of your local system.
- FTP or otherwise transfer the file HtRemoteInstall.zip to the remote SVP.
- Launch a Remote Desktop session into the SVP.
- Navigate into the Hi-Track directory.
- Execute the setup program (Hi-Track Setup.exe) by double-clicking on it.
- Follow the directions presented by the installer and click Continue on the final panel of the installer.
- Verify that the Service Manager reports the correct version in the lower right-hand section of the panel.
- Start the appropriate services by clicking the Start buttons.
- Open the log files to view the startup messages and ensure that the correct version is reported.
- Click OK to minimize the Service Manager application to the system tray.

# Configuration

For detailed step-by-step installation instructions and explanations, see the User Guide in the Hi-Track help file on the root directory of the installation media. After installation, the User Guide is available through the Help button in the Hi-Track Service Manager application.

These directions are for the simplest and most common configuration — a single system as both SVP Agent and Site Manager. For other configurations, see the Users Guide in the Hi-Track help file.

- Close the installation program and close or minimize any other open windows (other than the Hi-Track Service Manager).
- Click on the Site tab of the Hi-Track Service Manager and enter the site ID (which is required) and optionally the customer name.
- Click the Center tab and edit the contact methods list.
- Click the Subsystems tab and validate the first entry in the list as the local subsystem.
- Click the General tab and click the Site Manager Log and Agent Log buttons to view the log files (which should be empty at this point). Click the button labeled Arrange and leave the log windows open at this time.
- On the Hi-Track Service Manager window, click the Apply button. Correct any validation problems pointed out by the Hi-Track Service Manager. (Note: if you see a message indicating that Hi-Track could not update the configuration on the standby SVP, then you are installing Hi-Track on a system equipped with dual SVPs. Take this message as a reminder to install Hi-Track on the standby SVP as well.)
- Click Yes to the prompt to start the services.
- Watch the logs for a minute or so to look for any errors or unusual messages.
- On the Utilities tab, click the Transfer Now to test a call.
- Watch the logs until the call completes to look for any errors or unusual messages.
- Close the log windows.
- Click OK on the Hi-Track Service Manager to minimize the application to the system tray.

# Important Notes

[1] Full Hi-Track functionality requires use of the following TCP ports:

- 2056 and 2058 for communication from each subsystem to the Hi-Track Site Manager
- 2057 and 2059 for communication from the Hi-Track Site Manager to each subsystem
- 443 for data transfer from the Hi-Track Site Manager to the Center
- 4431 or whichever port is configured during installation to host the Dump Interface on the Site Manager

[2] Version C.D and higher uses the .NET Framework 4.6. This is a change from versions of the Hi-Track agent prior to C.D. The installer program should automatically install .NET 4.6 during the installation process. If for some reason the installation fails, you can manually install .NET Framework 4.6. To do so, follow the directions in the next note. Be aware that to install the .NET Framework 4.6, you may have to update the Windows installer to the latest version. The latest version of the Windows Installer is on the installation media in the "\Prerequisites\Windows Installer 4.5\" folder.

[3] To deploy Hi-Track at a site with multiple subsystems, we recommend you install the latest version of Hi-Track on all systems. Moreover, if the site has one or more VSP (or newer) storage systems or any systems at Hi-Track version C.1 or higher, it is required to install this version of Hi-Track on the Site Manager (Front) system to correctly transfer all relevant data including CSV data to the Hi-Track center.

[4] Normally it is not necessary to uninstall previous versions of the Hi-Track agent to upgrade to the latest version. The exception to this is if you need to perform a manual installation (using HTA.msi instead of Hi-Track Setup.exe). In this case, you should first go into the Control Panel and remove all prior version of Hi-Track before proceeding with a manual installation.

[5] Service manager configuration settings from the prior version are always preserved during an upgrade.

[6] The Visual Studio 2015 C++ Redistributable is now included instead of the 2012 version.

- Vista SVPs: If automatic Windows Updates are enabled (despite the recommendation of Hitachi Vantara), and if Windows Update is not able to connect to the Windows Update servers, the installation of Microsoft Visual Studio 2015 C++ Redistributable may hang. If after several minutes the installation of the redistributable does not complete, please try the following:
  1. Uninstall Hi-Track Bootstrapper through Control Panel -> Programs and Features
  2. Uninstall Visual Studio 2015 C++ Redistributable (x86) through Control Panel -> Programs and Features
  3. Disable Windows Update: Go to Control Panel -> Windows Update, click “Change settings”, and choose “Never check for updates” and click OK.
  4. Restart the SVP.
  5. Try installing the SVP Agent again.
- If Microsoft Visual Studio 2017 C++ Redistributable (x86) is already installed, installation of Microsoft Visual Studio 2015 C++ Redistributable may fail. If this happens, do the following:
  1. Go to Control Panel -> Programs and Features
  2. Select Visual Studio 2017 C++ Redistributable (x86) and click Uninstall
  3. Choose to do a “Repair” installation and let it complete
  4. Try installing the SVP Agent again.

[7] Versions C.7 overwrites previous versions of the database file HiTrackDb.sdf to correct a deficiency in it. This overwrite resets the Hi-Track AutoDump Web Interface configuration, including the user information.

[8] Versions C.6 and higher enable a Web Interface for AutoDumps requests by default upon installation. The web application opens the port configured during installation and creates a windows firewall rule to allow incoming traffic. The web interface can be disabled in the service manager, deleting the created firewall rule and closing the opened port. Reference the help file to do so.

[9] The Hi-Track AutoDumps Web Interface is supported on Microsoft Internet Explorer 9 or above, Google Chrome, and Mozilla Firefox. It also displays on Internet Explorer 8, but with a diminished GUI experience and possible loss of datepicker functions for the Log page.

[10] If the Hi-Track Setup program fails to install Hi-Track properly, follow the steps below to install Hi-Track manually:

- Install the .NET Framework 4.6: Navigate to the Hi-Track directory of the installation media and execute the file named dotNetFx46_Full_x86_x64.exe. If this program brings up a dialog that gives you choices for "Repair" and "Uninstall", you may click Cancel and skip the rest of this step because the .NET Framework 4.6 is already installed on the system.
  On some platforms you may receive a message that the Windows Installer needs to be upgraded to install .NET 4.6. if you receive this message, current versions of the Windows Installer are in the "\Prerequisites\Windows Installer 4.5\" folder on the installation medium. Identify the package for the target system by the file names and execute the appropriate package to update the Windows Installer.
- Notes: It is not normally necessary to uninstall prior versions of Hi-Track to upgrade to the latest version. The configuration settings from the prior version will be retained after the upgrade.
- Install Hi-Track: Navigate to the \Hi-Track folder of the installation medium, right-click the file named Hi-Track Setup.exe and choose “Run as administrator”. (Note: on Windows XP systems you can just execute the program by double-clicking Hi-Track Setup.exe.) Follow the directions in the installation program to install the Hi-Track agent. When you click “Continue” on the final panel of the installation program, the installer will launch the Hi-Track Service Manager application.
- Direct manual installation: If the above installation step fails for any reason, you may need install the HTA.msi package directly: to do this:
  1. Go to the system Control Panel and uninstall any prior versions of Hi-Track.
  2. Execute the file in the Hi-Track directory named HTA.msi by double-clicking it. (Note you may need to confirm a UAC challenge.) Follow the prompts on the screen to click Next twice and then Close on the final panel. If this installer presents you with the choices "Repair Hi-Track" and "Remove Hi-Track", Hi-Track is already installed and you may chose to cancel or repair the installation.
  3. When you install the agent this way, you will need to launch the Hi-Track Service Manager application manually from the Start menu by selecting All Programs/Hitachi Data Systems/Hi-Track/Hi-Track Service Manager.

Hi-Track applications, this documentation, and all associated files and documents are:

Copyright © 1995-2018 Hitachi Vantara
All rights reserved.

This tool and associated documentation are intended for internal use only by qualified and authorized personnel of Hitachi Vantara Corporation.