BusinessPhone – Dialog 4224 Operator / Dialog 3214

## Glossary

##### Abbreviated Number Dialling

Initiating a call to a pre-programmed number by dialling a code or pressing a key.
Short numbers can be:

1. Common, which means that all extensions can use them.
2. Individual, which means that they are programmed and used by each extension separately (71 numbers).

See section Abbreviated Numbers.

##### Account Number

To place cost for external calls on a selected Account Number (up to 15 digits).
See section Other Useful Features.

##### Announcing

The operator informs an extension of an incoming call before placing the call.

##### Automated Attendant

A facility which sends voice instructions to internal and external callers, providing all options which can be chosen. Voice instructions lead the caller to the desired destination. See section Other Useful Features.

##### Callback

An indication to a busy extension, to inform the person that you want to speak to him/her. See section Messages.

##### Camp-on

To place (queue) a call to a busy extension. The extension may have one or more calls camped on already. Camped on calls are presented to the extension in the order in which they arrive. See section Outgoing Calls.

##### Congestion

Lack of free voice channels prevents calls from being connected.

##### Counter

The counter keeps track of the time and cost of your calls. See section Call Metering.

##### Dial-by-Name

Initiation of a call by operating a single key. Internal numbers (or Common Abbreviated Numbers) can be stored on each extension. See section Abbreviated Numbers.

##### Direct Inward System Access (DISA)

If you are working externally, the DISA function enables you to make external calls (long distance) via the company PBX. You only pay for the call to your company. See section Other Useful Features.

##### Directory number

Numbers with 1-8 digits which are assigned to extensions or external lines or as Common Abbreviated Numbers.

##### Diversion

Incoming calls to an extension are diverted to another directory number (extension, Common Abbreviated Number or the operator).
There are three possibilities:

1. Direct, which means that all calls to an extension are forwarded directly.
2. On no reply, which means that a call is forwarded if it is not answered within a certain time.
3. On busy, which means that a call is forwarded if the extension is busy.

See section Call Forwarding.

##### Diversion Bypass

This is useful for letting urgent calls through to an extension where diversion is active. See section Call Forwarding.

##### Extension

All telephones connected to the PBX have a unique internal number. If your telephone is equipped with a display, you can see your number.

##### Forced release

Disconnecting a third (undesired) party during Intrusion. See section Outgoing Calls.

##### Function code

A digit code that corresponds to a specific function.

##### Group call

A group of extensions can have a common number beside their individual extension numbers. Any extension within the group can answer the call.

##### Hold

To put a call on hold. See section During Calls.

##### Identification

If an extension is busy, the operator can identify the other conversation party.

##### Information

Internal callers are informed about absence and time of return. External callers are diverted to the operator, where the same information is available. The operator can insert text or voice information for any extension in the system. This is useful for keeping the stored information up-to-date for colleagues who are out of their offices. Information can be of three kinds:

1. Pre-programmed text information.
2. Text information (only to display phones).
3. Voice information.

##### Intercom Line

A two-way direct call function between two extensions, for instance an executive-secretary communication. See section Other Useful Features.

##### Intrusion

To intrude on an ongoing call when a requested extension is busy. See section Outgoing Calls.

##### ISDN

Integrated Services Digital Network. Provides your system with supplementary services from the public net. See section ISDN Facilities.

##### Least Cost Routing

A function that automatically selects the cheapest way to connect your external call (not necessarily the shortest distance).
See section Least Cost Routing.

##### Loop keys

The operator can use the three Loop keys to supervise call progress when placing calls with a free or a busy extension. A call that is being placed or is put on hold via a Loop key can be retaken at any time.

##### Loudspeaker Paging

All members of an extension group are paged, i.e. receive a short, sharp tone on the loudspeaker followed by a Voice message from the sender. See section Group Features.

##### Mailbox

The Mailbox system controls the messages that are left for or sent by you when you are absent. See section Messages.

##### Message

A message can be sent to any extension. This is useful when you receive the busy tone or get no answer. There are three kinds of message:

1.Call Me message.
2. Text message (only to a display phone).
3. Voice message.

See section Messages.

##### Metering

Outgoing external calls can be metered on individual call meters or specified Account Numbers. See section Call Metering.

##### Monitoring

Allows the operator to monitor a call while handling new calls. There is only one listening connection from the operator to the monitored call. The monitoring key can be used in the same way as a Loop key. See section During Calls.

##### Music on hold

If a music source is connected to the system, all external callers that are on hold will hear music.

##### Mute

To switch the microphone temporarily off. See section During Calls.

##### Night Switching

Used for directing all incoming calls to one extension (answering position), for example when the office is closed. See section Attendance.

##### Notification

Allows the operator to notify a busy extension of a new call. The operator will be recalled when the extension becomes free. See section Outgoing Calls.

##### Off duty

A key on the operator console. When Off duty is activated all external calls to the operator queue will be routed to an alternative answering position. The operator can still use the console as a normal phone when off duty and can be called by its individual extension number. If a call is left unanswered for 30 seconds (this time can be changed) the console is marked unattended automatically. The lamp lights and flashes briefly.

##### Password

A four-digit code needed to e.g. block your extension and retrieve messages from the Mailbox system. You can set your own Password. See section Security.

##### PBX

Private Branch Exchange. Your telephone switching system (e.g. BusinessPhone 250).

##### Place a call

Connecting a call to the requested extension.

##### Pre-defined text

Pre-programmed Absence Information. See section Messages.

##### Put on hold

A call that cannot be placed for the moment, e.g. requested extension is busy, can be put on hold and, after recall, be placed later.

##### Queue

Calls to the operator are queued. New calls are placed in a common queue for all operators. Recalls are placed in the operator’s individual call queue.

##### Recall

The operator is recalled after 30 seconds (this time can be changed) when a call has been camped on or placed with a non-replying extension.

##### Serial call

An external caller may wish to speak to several extensions sequentially. The serial call will recall the operator each time an extension terminates a conversation. See section During Calls.

##### Third party

A third connection (person), which can be included in an ongoing two person conversation.
The connection can be internal or external. See section During Calls.

##### Tie line

An external line from the private network.

##### Transfer

During an internal or external ongoing call you can make an inquiry and then transfer the call to another party (internal or external). See sections During Calls and Useful Hints.

##### Trunk line

A trunk line is the same as an external line. Can be either digital or analog

© Ericsson Enterprise 2003