BusinessPhone – ACD Supervisor

## Statistics

### ACD statistics

The ACD system can provide you with statistics of the traffic in each ACD group. To be able to read out the statistics, you have to define a measurement period.

There are several kinds of statistics available for each ACD group:

- The total number of calls during the period.
- The number of answered calls during the period.
- The average queue time for calls during the period.

Two threshold times (0 to 255 seconds) can be set for each ACD group to provide additional statistics:

- The number of calls answered before and after the threshold time 1 (T1) during the period.
- The number of disconnected calls before and after the threshold time 2 (T2) during the period.

#### More Information

Programming mode

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