BusinessPhone – ACD Supervisor

## Working as an Agent

As a Supervisor you have the possibility to log on as normal Agent position, in order to help the Agents during peak hours.

Although you are logged on as an Agent you will not lose your Supervisor functionality.

This section describes how to work as an Agent.

#### More Information

Activate the ACD function

Deactivate the ACD function

Answer calls

Clerical

Clerical key

No Clerical key

Multiple Call Codes

Call Codes for non ACD calls

Monitoring of time-outs

ACD pause key

Night/Day Switch of the ACD group

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