BusinessPhone – ACD Supervisor
Supervisor Functions

## Agent requests help

When an Agent requests help, the respective Agent key lamp starts flashing rapidly and you will get a ringing signal.

There are two ways to help an Agent:

#### Option 1 - Answer the help call

Agent

Press the flashing Agent key (pre-programmed).

You will be presented on Line 2 of the Agent position.

#### Option 2 - Intrude into the ongoing call

See section Intrusion.

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