BusinessPhone – ACD Supervisor
Working as an Agent

## Monitoring of time-outs

To calculate how long the fixed Clerical Time for a certain ACD group should be programmed the clerical procedure can be monitored for evaluation purposes. After the fixed Clerical Time has elapsed and no valid Call Code has been entered the system makes you passive after a certain number of time-outs (number of time-outs is programmable). You will become aware of a time-out by a displayed message .

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