BusinessPhone – ACD Supervisor
Working as an Agent

## Activate the ACD function

When you have activated the ACD function, your extension is ready to receive ACD calls. When you log on in one or more ACD groups, you will also get the incoming calls to the related group.

Note:

When your phone is not logged on in an ACD group it works as a normal extension, and you will be reached via your normal extension number.

#### More Information

Select group

Log on

Log on with PIN Code

Log on with Agent Number

© Ericsson Enterprise 2004