BusinessPhone – ACD Supervisor
Supervisor Functions

## Activation of queue indication

As a Supervisor you can monitor the ACD queue situation without getting ACD calls to your phone.

Ready

Press (pre-programmed).

Verification tone, the display will show:

If this message appears in your display, you will not receive any ACD calls on your phone.

Note:

When you only want to monitor the queue situation you must secure that no ACD group is selected (ACD group lamp shows steady light) otherwise you will be logged on as a normal Agent when you press the Ready key.

Press.

The Ready key lamp lights.

The display shows the queue situation (number of calls that are waiting) for each group (groups 0-3, then groups 4-7 in 5 seconds intervals).

Ready

Press to deactivate queue indication (pre-programmed).

© Ericsson Enterprise 2004