BusinessPhone – ACD Supervisor
Working as an Agent

## Answer calls

A ringing signal and a flashing ACD group lamp indicates an incoming ACD call.

ACD 1

Press (pre-programmed).

This is not needed if your phone is set up for direct answer. You take the call. A prerecorded voice greeting will be sent to the caller (if programmed). The ACD group lamp extinguishes.

Press to terminate a call.

© Ericsson Enterprise 2004