BusinessPhone – ACD Supervisor
Working as an Agent

## ACD pause key

Your phone may also be equipped with a Pause key. This option allows you to make a pause without logging off from the system. To avoid the misuse of this option, a pause limit is used. Please ask your system administrator for the pause limit.

ACD pause

Press (pre-programmed).

Your phone is in pause state. The key lamp lights.

When you want to leave the pause:

ACD pause

Press (pre-programmed).

The key lamp extinguishes. Your phone is active again and ready to receive new calls.

Note:

If you stay in pause longer than the pause limit, you will automatically be logged off from the system.

© Ericsson Enterprise 2004