BusinessPhone – ACD Supervisor
Working as an Agent

## Clerical key

If the ACD extension has a Clerical key programmed, the associated key lamp is used for clerical state indications:

Flashing light: |  | Call Code required |
Steady light: |  | press Clerical key |

There are two possible functions depending on the system configuration:

#### Without Call Code

The key lamp is lit. When you are ready to receive a new call.

Clerical

Press (pre-programmed).

A new call may be presented.

#### With Call Code

If the key lamp flashes, the system requires a Call Code. The Call Code is used in conjunction with the ACD Management System to classify calls and to create statistics over all ACD Activities.

Clerical

Press (pre-programmed) and dial the code (1-5 digits).

Press.

The key lamp lights.

When you are ready to receive a new call:

Clerical

Press (pre-programmed).

A new call may be presented.

Erase and enter a new code
Before you press square you can erase the code.

Press to erase the code.

Clerical

Press (pre-programmed) and repeat the procedure with the new code.

© Ericsson Enterprise 2004