BusinessPhone – ACD Supervisor
Working as an Agent > Activate the ACD function

## Log on with PIN Code

Only in conjunction with the ACD Call Centre Supervisor (optional PC-based system).

The PIN code is a personal identification code, which can be used to create personal Agent statistics in the ACD CCS, for example when several persons are using the same phone e.g. during a change shift.

Ready

Press (pre-programmed).

The ACD Ready lamp starts flashing. You are requested to enter the PIN Code.

Dial the PIN code (1 - 3 digits) and press.

The ACD Ready lamp shows steady light and the ACD group lamps are extinguished. ACD calls will now be placed on your phone.

© Ericsson Enterprise 2004