BusinessPhone – ACD Supervisor
Supervisor Functions

## Supervisor keys

Supervision keys can be pre-programmed on your phone to monitor and call individual Agent positions. The number of Supervision keys can be increased with an optional key panel.

Agent

Agent key lamps inform about the status of the individual Agent positions:

Extinguished |  | Logged off |
Steady light |  | Ready to answer or busy with a none ACD call |
Light with short breaks |  | Busy |
Slowly flashing |  | Clerical |
Rapidly flashing |  | Request for help (simultaneous ringing signal) |

© Ericsson Enterprise 2004