BusinessPhone – ACD Supervisor
Statistics > Programming mode

## Display statistics

The list below shows which statistics can be read out of the system. To retrieve the information from the display you have to enter the command and follow the procedure below.

Function | Command no.
Number of calls | 3805
Number of answered calls | 3806
Average queue time | 3807
Answered calls before T1 | 3812
Answered calls after T1 | 3813
Disconnected calls before T2 | 3814
Disconnected calls after T2 | 3815

Dial.

Enter

Press (pre-programmed).

Or:

2nd

Press.

Dial the ACD group number (calling number).

In case of a typing error, press the Volume Down key to delete the latest entered digit.

Enter

Press (pre-programmed).

The display will show the number of calls to the ACD group within the measurement period. If you want to read out all the statistics, there is no need to enter the command every time, you can step through the commands with the Menu keys.

Press or to step through (see display).

Press to finish programming.

The phone returns to normal mode.

© Ericsson Enterprise 2004