BusinessPhone – ACD Supervisor
Statistics > Programming mode

## Define thresholds

As mentioned before, you can define two thresholds in your measurement period, individually for each ACD group.

Threshold 1 (T1):

Dial.

Enter

Press (pre-programmed).

Or:

2nd

Press.

Dial the ACD group number (calling number).

Enter

Press (pre-programmed).

Enter threshold time (0 - 255 sec.).

Enter

Press (pre-programmed).

In case of a typing error, press the Volume Down key to delete the latest entered digit.

Press to finish programming.

The phone returns to normal mode.

Threshold 2 (T2):

Dial.

Follow the same procedure as mentioned above.

© Ericsson Enterprise 2004