BusinessPhone – ACD Supervisor
Working as an Agent > Activate the ACD function

## Log on with Agent Number

Agent number is a personal identification number, which can be used to select the proper individual greeting of the Agent. This greeting will be played to the caller each time the Agent answers an ACD call.

Ready

Press (pre-programmed).

The ACD Ready lamp starts flashing. You are requested to enter the Agent Number.

Dial the Agent Number (1 - 255) and press.

The ACD Ready lamp shows steady light and the ACD group lamps are extinguished. ACD calls will now be placed on your phone. Please ask your system administrator for your Agent Number.

Note:

A combination of the two log on procedures (with PIN and Agent Number) is also possible. In this case the ACD Ready key should only be pressed one time when you start the log on procedure.

© Ericsson Enterprise 2004