BusinessPhone – ACD Supervisor
Working as an Agent > Activate the ACD function

## Log on

Ready

Press (pre-programmed).

The ACD Ready lamp shows steady light and the ACD group lamps are extinguished. ACD calls will now be placed on your phone.

The display will show the queue status:

Note:

When you are logged on as an Agent, you should always have Busy On 2nd Line activated, in order to prevent that ACD calls will be placed on your phone while you are in an internal or external conversation.

© Ericsson Enterprise 2004