BusinessPhone – Hotel

## Glossary

##### Accounting system

The BusinessPhone Communication Platform offers a protocol supported by most hotel accounting systems that enables both systems to work together. Functions that require the hotel accounting system (if supported) are:

1. Check-in.
2. Check-out.
3. Display call charging status.
4. Input or change of guest data.

See section Reception/General.

##### Extension

All telephones connected to the PBX have a unique internal number (up to 8 digits). If your telephone is equipped with a display, you can see your number.

##### Follow-me

A function which allows all calls to be forwarded to a person moving from room-to-room i.e. cleaners.
See section Follow-me to cleaning person.

##### Guest data

Information required by the system which relates to a guest’s arrival/departure. Information entered:

1. Room number.
2. Name.
3. Date of check-in.
4. Date of check-out.
5. Language.
6. Name of credit card.

See section Display and change guest data.

##### ISDN

Integrated Services Digital Network. Provides your system with supplementary services from the public net.

##### Menu keys

The bottom line of the display provides certain functions that can be selected by pressing the corresponding key to a particular menu function.
See section Description.

##### Message

A message can be sent to any extension. This is useful when you receive the busy tone or get no answer. There are three kinds of message:

1. Call Me message.
2. Text message (only to a display phone).
3. Voice message.

See section Reception/Messages.

##### PBX

Private Branch Exchange. Your telephone switching system (e.g. BusinessPhone 250).

##### Room status

Information on the status of all rooms.
Room status can be:

1. Occupied or vacant.
2. Telephone open or barred.
3. Room cleaned, uncleaned, checked or unavailable.

See section Reception/Room Status.

##### Service telephone

A specific telephone that is used for service purposes only, i.e. floor & room service, restaurant, cleaning, etc. A common directory number may be used for several telephones. See section Service Telephones.

##### Tie line

An external line from the private network.

##### Trunk line

A trunk line is the same as an external line. Can be either digital or analog.

##### Wake-up status

Information relating to the status of a Wake-up call. The indicated status can be:

1. Answered.
2. Not answered.
3. Cancelled.

See section Reception/Wake-up Calls.

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