BusinessPhone – ACD Agent
During Calls

## Refer Back

You have an ongoing conversation on e.g. Line 2 and want to refer back to the call that is put on hold on Line 1. The lamp of the call put on hold flashes.

Line 1

Press to put the second call on hold.

First call is connected.

Press to put the first call on hold.

Second call is connected.

Press to end the ongoing call.

© Ericsson Enterprise 2004