## BusinessPhone – ACD Agent

### ACD - Agent (Dialog 4222 Office / Dialog 3211 & 3212, and Dialog 4223 Professional / Dialog 3213 for the BusinessPhone Communication Platform, Version 5.1 or higher)

The BusinessPhone Extension Assistant (BEA) is a fully web based OAM tool for the BusinessPhone 250, BusinessPhone 128i and BusinessPhone 50 - Version 5.1 or higher.

The BusinessPhone Extension Assistant on the other hand is a tool positioned for the end user that has limited knowledge about system management.

BEA is targeting customers that need to program their own telephone extension settings. BEA is an integral part of the BMS Server that shows a different Graphical User Interface that is tailored to customer requirements. The user interface is ergonomically streamlined. It resembles a picture of the users own telephone on the screen.

BEA is a tool for end-users that don’t need to have expert knowledge about the system programming yet need to change their telephone extension data autonomously.

#### Info

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#### About

BMS article number: FASBS 102 213

BEA Online Help System R4A for ASB 150 02 R13 or higher

Production: 27.9.2004

© Ericsson Enterprise 2004