BusinessPhone – ACD Agent

## During Calls

The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a Conference or put the call on hold to perform other tasks.

#### More Information

Group Listening

From handset to handsfree

From handsfree to handset

Mute

Inquiry

Refer Back

Transfer

Call Waiting

Conference

Individual Hold

Common Hold

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