BusinessPhone – ACD Agent
Incoming Calls

## Answer calls

Lift the handset.

#### Handsfree

Line 1

Press without lifting handset.

Or:

Press without lifting handset.

You are connected to the caller via the loudspeaker and microphone.

Press to terminate a handsfree call.

#### On another extension

You can answer a call to another extension from any phone in your office.

Call the ringing extension.

You receive busy tone.

Press.

#### Allow calls on Line 2

If you also want to receive calls while speaking you first need to program Free On 2nd Access on a programmable key.

Press to activate / deactivate Free On 2nd Access (pre‑programmed).

When Free On 2nd Access is active the lamp lights and you can receive calls while speaking.

#### Answer a second call

You are on the phone, when a muted ringing signal and a Line key flashes to indicate a new incoming call:

Line 2

Press the flashing Line key.

The first call is put on hold.

To switch back to the first call:

Line 1

Press the first Line key.

The second call is put on hold. You are connected to the first caller.

Press if you want to terminate the ongoing call.

© Ericsson Enterprise 2004