BusinessPhone – ACD Agent
Messages

## Common Mailbox system

If you divert your telephone to a Common Mailbox, the callers are able to leave messages there. The difference between your Individual Mailbox and a Common one is that a Common Mailbox can be used by more than one user.

#### Activate

Divert your extension to the Mailbox system.

2nd

Press.

Diversion

Press.

Dial the Common Mailbox number.

Please ask the system administrator for your defined Mailbox number.

2nd

Press.

Diversion

Press.

Press to finish the procedure.

When the diversion to your Mailbox is activated, the Diversion lamp shows steady light.

#### Deactivate

2nd

Press.

Diversion

Press.

#### Retrieve messages - internally

Common Mailbox

Press the Common Mailbox key (pre-programmed).

During the procedure you will be asked for your extension number and your Password. See section Security.

#### Retrieve messages - externally

To retrieve your messages from an external position:

Dial your company’s telephone number.

Dial the Common Mailbox number.

During the procedure you will be asked for your extension number and your Password.

Note:

You cannot use the Default Password 0000 to retrieve messages externally. If you want to check your messages from an external position, you have to change your Password first, see section Change Password.

© Ericsson Enterprise 2004