BusinessPhone – ACD Agent

## Incoming Calls

### Internal calls

A ringing signal and a flashing lamp indicate an incoming call. The display shows the number and the name of the internal caller (Dialog 4222 Office / Dialog 3212 Standard telephone).

### External calls

A ringing signal and a flashing lamp indicate an incoming call. If you are connected to a digital trunk line (ISDN), the display shows the number of the external caller and in case of diversion in the public net the display shows the number of the diverted as well as the calling party, see also section ISDN Facilities (Dialog 4222 Office / Dialog 3212 Standard telephone). A trunk line is the same as an external line.

#### More Information

Answer calls

Silent ringing

Save and redial incoming calls

© Ericsson Enterprise 2004