BusinessPhone – ACD Agent
Agent Functions

## Clerical

The Clerical function offers you a certain period after finishing an ACD call and before the next ACD call is presented. There are three ways to configure the Clerical function:

- Automatic Clerical Time

After a programmed time the system automatically makes you available for further ACD calls. In this case you have no Clerical key on your phone.

- Automatic Clerical Time with Clerical key

The Clerical Time can be concluded by pressing the Clerical key. It is also possible to wait until the system makes you available for further ACD calls after the fixed Clerical Time has elapsed.

- Manual Clerical Time

By pressing the programmed Clerical key you can decide on your own when you are ready for further ACD calls.

The Clerical Time may also be presented on the telephone display instead of the ACD queue information (during Clerical Time only).

Dialog 4223 Professional / Dialog 3213:

Dialog 4222 Office / Dialog 3212:

#### Remaining Clerical Time is displayed

The displayed Clerical Time will count down (5 second steps) from the programmed fixed Clerical Time until the Clerical Time has expired or the Clerical key has been pressed.

Note:

Less than 5 seconds of programmed fixed Clerical Time will not be displayed.

#### Elapsed Clerical Time is displayed

If no fixed Clerical Time is used, the Clerical Time will count up until the Clerical key is pressed.

Note:

After a period of 59:55 minutes the displayed elapsed Clerical Time is no longer updated.

© Ericsson Enterprise 2004