BusinessPhone – ACD Agent
During Calls

## Inquiry

During an ongoing conversation you wish to make an inquiry to an internal or external party.

Inquiry

Press.

Or:

Line 2

Press Line 2.

The first call is put on hold (the lamp flashes slowly).

Call the third party.

When the third party answers you can switch between the calls, create a Conference and end one of the calls.

Press to end the Inquiry call.

The second call is disconnected.

Line 1

Press to retake the first call.

You are now connected to the first party.

© Ericsson Enterprise 2004