BusinessPhone – ACD Agent
Group Features

## Group Hunting

Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function.

Note:

The number of cordless extensions in a hunt group are limited to eight (including Tandem configurations).

Incoming calls to the hunt group are directed to free extensions in the group. The hunt order within the group can be changed to suit your needs. If all members of the hunt group are busy, an incoming call is being queued. If no one answers this call before the programmed time, the call is forwarded to the programmed answering position (e.g. operator).

Note:

If all members in a hunt group are busy, the Callback or Intrusion function is not available.

#### Log in

Before you can answer Group Hunting calls, you must log in.

To log into one hunt group:

Dial.

Dial the hunt group code.

Please ask your system administrator for the configured number.

Press.

To log into all hunt groups:

Dial.

Press.

#### Answer calls

As system default the hunt group number is shown in the display. If you require a different display layout, please contact your system administrator.

Answer Group Hunting calls in the normal way.

#### Log out

To log out from one hunt group:

Dial.

Dial the hunt group code.

Please ask your system administrator for the configured number.

Press.

Note:

If you are logged into more than one hunt group and log out from one of them, the display will show the following text:

To log out from all hunt groups:

Dial.

Press.

© Ericsson Enterprise 2004