BusinessPhone – ACD Agent
BEA Dialog Description

## Settings

You can program your personal settings of your extension. The following individual settings are available:

#### Directory

##### Directory name

Enter the name of your preferred directory.

#### Diversion

##### Outgoing fixed diversion

Enter the answering position for the fixed diversion (e.g. secretary or operator).

##### Follow-me address

Enter the answering position for the Follow-me feature.

#### Outgoing fixed diversion when Cordless is not active

##### Destination for internal calls

Enter the answering position for internal calls, if the fixed diversion is enabled, but the Cordless is not active.

##### Destination for external calls

Enter the answering position for external calls, if the fixed diversion is enabled, but the Cordless is not active.

#### Fixed diversion options at external calls

##### Direct diversion?

Check this box if you want to divert all incoming external calls to the fixed diversion’s answering position.

##### Direct diversion on no reply? (Diversion when there is no answer)

Check this box if you want to divert all incoming external calls to the fixed diversion’s answering position when no-one answers your phone within a certain time.

##### Direct diversion on busy? (Diversion when caller receives busy tone)

Check this box, if you want to divert all incoming external calls to the fixed diversion’s answering position when your extension is busy.

##### Individual external diversion?

Check this box if you want to divert all incoming external calls to an external number.

#### Fixed diversion options at internal calls

##### Direct diversion?

Check this box if you want to divert all incoming internal calls directly to the fixed diversion’s answering position.

##### Direct diversion on no reply? (Diversion when there is no answer)

Check this box if you want to divert all incoming internal calls to the fixed diversion’s answering position when no-one answers your phone within a certain time.

##### Direct diversion on busy? (Diversion when caller receives busy tone)

Check this box, if you want to divert all incoming internal calls to the fixed diversion’s answering position when your extension is busy.

#### Tandem configuration

The Tandem configuration is a unit, consisting of two telephones using the same directory number. One of the telephones is defined as the primary and the other one as the secondary.

This function enhances the communication for users that, for example, have a wired phone on their desk (the primary telephone) and need to be mobile within their company’s building with their own portable (the secondary telephone).

##### Diversion on no reply to slave? (Diversion to secondary when there is no answer)

Check this box if you want to divert all incoming internal calls to the secondary telephone when no-one answers your primary phone within a certain time.

##### Slave always logged on? (Secondary always logged on?)

Check this box if you want to use your secondary all the time.

##### Ring on master and slave? (Ring on primary and secondary?)

If you check this box, every incoming call will be signalled on your primary and secondary telephone.

#### Metering information

When the BusinessPhone Communication Platform is provided with metering information from the public net, the call metering function can be used to check the cost of outgoing calls. The BusinessPhone Communication Platform offers several options to obtain this information.

##### Metering information to be displayed?

Select the way metering informations, for example cost of the last call, should be displayed.

##### Automatic information display?

Check this box if you want to view the call cost automatically after you have terminated a call. This function requires a telephone with a display.

#### Actions

submit |  | To transfer your settings to the system. |
reload |  | To retrieve the current personal settings from the system. |
close |  | To close the Personal settings dialog. |

Note:

All entered data will be checked only once after they have been submitted to the system. In case of an invalid entry, you will only receive an error message after all of your personal settings have been transferred. If an error occurs, the invalid parameters will be highlighted in the dialog. Just click on an indentation to get a more detailed information.

© Ericsson Enterprise 2004