BusinessPhone – ACD Agent
BEA System Overview

## BusinessPhone User Guides

In the following chapter you will find all available BusinessPhone user guides.

#### Business (Standard) Guides

The following business guides are available:

- Dialog 4220 Lite / Dialog 3210:
  Article number: EN/LZTBS 160 320
- Dialog 4222 Office / Dialog 3212 & Dialog 3211:
  Article number: EN/LZTBS 160 321
- Dialog 4223 Professional / Dialog 3213:
  Article number: EN/LZTBS 160 322
- Dialog 4224 Operator / Dialog 3214:
  Article number: EN/LZTBS 160 340
- Dialog 4425 IP Vision:
  Article number: EN/LZTBS 160 345
- IP Telephone Dialog 3413:
  Article number: EN/LZTBS 151 345 R1A
- Analog Telephones Dialog 4106 Basic & Dialog 4147 Medium:
  Article number: EN/LZTBS 160 300
- Analog Telephones Dialog 3105 & Dialog 3145:
  Article number: EN/LZTBS 151 300 R1B
- Analog Telephone Dialog 4186 High / Dialog 3185:
  Article number: EN/LZTBS 160 301

#### Hotel guides

Welcome to BusinessPhone Hotel.

- Receptionist and Service Staff:
  Article number: EN/LZTBS 160 385
- Guest Telephones Dialog 3210 Basic:
  Article number: LZTBS 151 381
- Guest Telephones Dialog 4220 Lite, Dialog 4222 Office, Dialog 3212 Standard, Dialog 3211 Economyplus:
  Article number: LZTBS 160 382
- Analog Guest Telephone, Dialog 4147 Hotel and other vendor:
  Article number: LZTBS 160 380 R1A.
- Analog Guest Telephone, Dialog 3146 and other vendor:
  Article number: LZTBS 151 380.

#### Automatic Call Distribution (ACD)

Automatic Call Distribution (ACD) is a system that distributes incoming calls evenly among the members of an answering group - the Agents.

- ACD Supervisor:
  Article number: EN/LZTBS 160 375
- ACD Agent:
  Article number: EN/LZTBS 160 370

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