BusinessPhone – ACD Agent
Group Features

## Supervision/Telephone Attendance

A Function key can also be programmed for Supervision and handling calls for a group of extensions. If a Supervision/Attendance key is programmed on your telephone, you are able to call the other group members or answer incoming calls for the group by pressing the key and monitor the activity of other extensions (free, busy, called).

#### Traffic situation

Michael

Ongoing conversation (lamp is on).

Michael

Free extension (lamp is off).

Michael

The extension is called (flashing lamp).

#### Pick-up calls for the group

Your colleague’s extension is indicated on your phone by a pre‑programmed key.

Michael

Press to answer the calls directly (pre-programmed).

A flashing lamp beside the key indicates an incoming call.

#### Call a group-member

Michael

Press to make a call (pre-programmed).

Note:

If the key is flashing, you will automatically pick-up your colleague’s ongoing call.

© Ericsson Enterprise 2004