BusinessPhone – ACD Agent

## BEA Dialog Description

Each dialog of the BusinessPhone Extension Assistant (BEA) consists of a header, an interactive section, and a control menu at the bottom.

The header shows the title of the current dialog and the directory number of the selected extension. If you need help with a dialog or a setting, just click on the help icon in the upper right corner. This will open an online help dialog with further information.

The interactive section is the central part of all BEA dialogs. Here you can view and enter your settings - for example program a key with an Individual Abbreviated Number - and submit your changes to the system.

The control menu at the bottom of each dialog provides access to features and is used to submit your changes to the system and to retrieve data from the system. The text of the control menu buttons depends on the active dialog.

#### More Information

Instrument

DSS connected

Key Parameters

Settings

Directory

Assignment

Admin

DCM Export

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