BusinessPhone – ACD Agent
Description

## Dialog 3212 Standard / Dialog 3211 Economyplus

Note:

The graphic above is valid for the Dialog 3212 Standard as well as the Dialog 3211 Economyplus telephone. The Economyplus telephone is not equipped with a display.

1 Display (Standard telephone only)

2x20 characters. See section Display info.

2 2nd

Key for access to secondary key functions (These functions are stated on the second line of the corresponding key).

3 Message / Info

a. |  | To send and receive messages. See section Messages.

b. |  | To enter information. See section Absence Information.

4 Dual-Function programmable keys (A-D)

Storing numbers, program functions.

5 Dual-Function programmable key (C) / Headset key

a. |  | Storing numbers and program functions.

b. |  | The Headset function is only available with option unit (DBY 410 02) installed. The Headset key is programmed by the system administrator. See section Accessories.

6 Transfer / Diversion

a. |  | Transfer an ongoing call. See section During Calls.

b. |  | Activate/Deactivate diversion. See section Call Forwarding.

7 Inquiry / Conference

a. |  | To make an inquiry to an internal or external party.

b. |  | To establish a telephone conference.

See section During Calls.

8 Line 2 / Read & (Standard telephone only)

a. |  | Line key 2 for in and outgoing calls.

b. |  | Read information (Standard telephone only). See section Absence Information.

9 Line 1 / Save/Redial

a. |  | Line key 1 for in and outgoing calls.

b. |  | Save or redial an external number. See section Outgoing Calls.

10 Volume control

11 Mute

To switch the microphone on or off. See section During Calls.

12 Loudspeaker on/off

To switch the loudspeaker on or off. See section During Calls.

13 Clear

To disconnect calls or to clear the display in programming.

14 Loudspeaker

15 Handset with hearing aid function

Please note:

The handset may attract and retain small metal objects in the earcap region.

16 Microphone

© Ericsson Enterprise 2004