BusinessPhone – ACD Agent
Agent Functions

## Multiple Call Codes

If one Call Code is not sufficient you can program the system so that it requires one or more Call Codes to classify calls (for programming of this feature ask your system administrator).

After entering the first Call Code the system prompts you to enter the next Call Code:

Note:

If one Call Code is enough, press # twice after entering the first Call Code.

Dial the code (1-5 digits).

Press.

When you are ready with classifying the call:

Press (without entering a Call Code).

The key lamp lights.

Clerical

Press.

A new call may be presented.

© Ericsson Enterprise 2004