BusinessPhone – ACD Agent
During Calls

## Transfer

You have an ongoing internal or external conversation and you want to transfer the ongoing call.

Inquiry

Press.

Call the third party.

You can transfer the call before answer or wait for answer.

Note:

Make sure, that you are connected to the desired party. Please read the notes and warnings in section Useful Hints.

Transfer

Press.

Or:

Replace the handset.

The call is transferred. External calls might only be transferred with the Transfer key, if this state of connection is allowed by the System programming.

#### Transfer to a busy extension

You can even transfer calls to busy extensions. The other party will hear a muted signal (Camp-on), and the call will be extended, as soon as the ongoing call is terminated (if Camp-on is allowed).

#### Callback

You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again.

© Ericsson Enterprise 2004