BusinessPhone – ACD Agent
Agent Functions

## Clerical key

If the ACD extension has a Clerical key programmed, the associated key lamp is used for clerical state indications:

Flashing light: |  | Call Code required |
Steady light: |  | press Clerical key |

There are two possible functions depending on the system configuration:

#### Without Call Code

The key lamp is lit. When you are ready to receive a new call.

Clerical

Press.

A new call may be presented.

#### With Call Code

If the key lamp flashes, the system requires a Call Code. The Call Code is used in conjunction with the ACD Management System to classify calls and to create statistics over all ACD Activities.

Clerical

Press and dial the code (1-5 digits).

Press.

The key lamp lights.

When you are ready to receive a new call:

Clerical

Press.

A new call may be presented.

Erase and enter a new code

Before you press square you can erase the code.

Press to erase the code.

Clerical

Press and repeat the procedure with the new code.

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