BusinessPhone – ACD Agent
Messages

## Conversation Recording

The Conversation Recording function makes it possible to store the ongoing telephone conversation in the Individual Mailbox by pressing a pre-programmed Recording key. You can store both internal and external calls. Conference calls cannot be stored.

A recorded conversation is treated as a normal Voice message. How to retrieve conversation recordings, see section Check and store received messages.

Note:

This feature may be restricted or not available. Ask the system administrator for the availability and for more information. Furthermore, a Conference tone can be audible during the entire recording session.

To start or stop recording the ongoing call:

Recording

Press the Recording key (pre-programmed).

While recording is active a steady light indicates that the conversation is being recorded. You can start or stop the recording whenever you want. The maximum recording time is 4 minutes and 15 seconds, if you want to record for a longer period, just repeat the procedure.

Warning!

Recording a conversation without prior notice to the other party may be illegal. Forwarding or playback of this recorded conversation to a third party without prior permission may be illegal.

It is obligatory for the recording initiator, to ask the other party in advance for permission and to inform the same of the purpose and further usage of this particular recording. The adherence to the relevant legislation is the exclusive responsibility of the user, offences can be criminally prosecuted. Neither the manufacturer nor the dealer of this product is responsible for the abuse of this feature by the user or for any damages caused thereby.

© Ericsson Enterprise 2004