BusinessPhone – ACD Agent
Outgoing Calls

## Automatic Redial

If you call an external number and receive busy tone or get no answer, you can instruct the system to automatically redial the number until it is available.

Note:

This feature could be restricted. Ask the system administrator for the availability.

This function is activated via Function keys, so you first have to program a programmable key (one key required per number). You can activate Automatic Redial on up to four external numbers at the same time.

#### Activate

During the call:

Press to activate (pre-programmed).

The Automatic Redial lamp is rapidly flashing and is lit when the request is stored and activated. Verification tone.

or

Replace the handset or press to finish the procedure.

You are called back if the called number finishes the ongoing call or the next time the extension finishes a new call. On the Dialog 4222 Office and the Dialog 3212 Standard the display shows:

Lift the handset when you are called back.

(You can also press the Line or Loudspeaker key to answer in handsfree mode.)

Notes:

It is not possible to do a new request on a key holding an already activated request until the existing one is cancelled.

When the Automatic Redial lamp is rapidly flashing, your telephone is busy and you cannot receive or make new calls.

The number of redial attempts and how long the function is active is programmed by your system administrator.

If you have activated a diversion on your telephone, this function is not available.

If Tandem configuration is activated, the secondary telephone cannot use this function. See section Tandem configuration.

#### Cancel

Press the relevant programmable key to cancel the Automatic Redial request (pre-programmed).

Note:

Depending on system programming, the Automatic Redial request could be cancelled automatically.

#### Pause

It is possible to pause all of your successfully activated requests by programming a separate pause key.

Press to pause (pre-programmed).

The requests are paused and the key lamps of the Automatic Redial keys are flashing slowly.

Press to resume Automatic Redial (pre-programmed).

© Ericsson Enterprise 2004