BusinessPhone – ACD Agent
Description

## Display info

Note:

This section only applies to the Dialog 4222 Office and the Dialog 3212 Standard telephone.

The display assists your actions on the phone with step-by-step instructions. When your phone is idle, the upper line shows general information. The lower line shows your name and extension number.

During an internal call the lower line shows the other party’s name, extension number and status.

If you make an internal call to someone who has activated a diversion, the upper line shows the name and extension number of the person you called and the lower line shows where the call is diverted.

During an incoming external call the lower line shows the other party’s number and status (if connected to an ISDN-trunk line).

#### Status information

Status information during internal calls:

|  |  |  | The called number is blocked. |
|  |  |  | The called extension is busy. |
|  |  |  | Incoming call. |
|  |  |  | The called extension is free. |
|  |  |  | The called extension is free on Line 2. |
|  |  |  | Intrusion. |
|  |  |  | The called extension has put the call on hold. |
|  |  |  | Recall from an individually call that has been put on hold. |
|  |  |  | Speech mode. |
|  |  |  | Number unknown. |
|  |  |  | Camp-on mode. |
|  |  |  | The called extension has text info stored. |
|  |  |  | The called extension has Voice info stored. |
|  |  |  | Indicates outside temperature and tendency (up or down) if your telephone system is equipped with optional temperature sensor. |

© Ericsson Enterprise 2004