BusinessPhone – ACD Agent

## Agent Functions

This user guide describes the standard configuration of the telephone. Your telephone may also be programmed in a different way, regarding to your personal needs. All procedures are written in the way that the related keys are programmed on level 1, i.e. it is the primary function on the related key and it is shown above the line. Level 2 functions are shown below the line.

If a Function key is programmed on level 2:

2nd

Press.

Press the related programmable key.

#### More Information

Activate the ACD function

Deactivate the ACD function

Answer calls

Clerical

Clerical key

No Clerical key

Multiple Call Codes

Call Codes for non ACD calls

Monitoring of time-outs

ACD Pause key

Help

Night/Day Switch of the ACD group

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