BusinessPhone – ACD Agent
BEA Dialog Description

## Instrument

The Instrument dialog is the main window of the application. From here, you can start directly to program the function keys of your telephone.

The control bar at the bottom of the dialog provides access to your personal Settings, the Directory search, the Assignment of PBX groups, the Administration section where you can change your password, and the DCM Export for printing your Individual Abbreviated Numbers on a designation card. If you need more information, just click on the help button to open the BEA System Overview and the BEA Help system. To shutdown and leave the BusinessPhone Extension Assistant, click on the exit button.

#### Description

The central part of the dialog shows your telephone and a box with a short description of your extension, including:

- the type of telephone you are using
- your extension number
- the card and the individual number of your extension
- the range of keys on the instrument
- the number of connected key panels (also called DSS for Direct Station Select), if available.

Move the mouse over the function keys of your telephone to view the key parameters key name, key function, assigned number/id, and individual short number. A red lamp indicates that a function or an Individual Abbreviated Number (or both) has been assigned to the key.

#### Program a function or an Individual Abbreviated Number

Click on the keys on instrument value in the Description box, and a new dialog with an illustration of your telephone will appear. To assign a function code and/or an Individual Abbreviated Number, just click on one of the programmable function keys. A red lamp indicates that the key has been programmed before.

Keys located on optional key panels (DSS units) are programmed in the same way, but in a separate dialog. To open the Direct Station Select dialog, click on the DSS connected value in the description box. An illustration of the DSS unit will appear. How to program a key on an optional DSS unit, please refer to DSS connected.

#### Change a function or an Individual Abbreviated Number

Move the mouse over the function keys of your telephone to view the key parameters key name, key function, assigned number/id, and individual short number. A red lamp indicates that a function or an Individual Abbreviated Number (or both) has been assigned to the key.

Additional, a green spot appears on the selected key. Click on the selected key to close the pop-up window and to bring up the Key parameters dialog. In this dialog, you can change the key function, the assigned number or id, and select a ring alternative and a priority, if available. See also Key Parameters.

Now change the key parameters as desired. If you are satisfied with your changes, click on submit in the control bar below to save your changes within the system.

#### Actions

reload |  | to retrieve a programmed number from the system |
previous |  | to view the programming of the previous key |
next |  | to view the programming of the following key |
close |  | to close the Key parameters dialog |

© Ericsson Enterprise 2004