BusinessPhone – ACD Agent

## Welcome

Welcome to the User Guide for ACD Agents in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of BusinessPhone 50, BusinessPhone 128i and BusinessPhone 250.

With Ericsson as a provider of your ACD system, your call centre needs will be fulfilled, regardless of the size of your call centre. The features described in this User Guide are related to version 5.1 or higher of the BusinessPhone Communication Platform. Some might not work in earlier versions of the system and/or might be protected by a hardware dongle that has to be bought separately.

The User Guide describes the facilities of the BusinessPhone Communication Platform and the Agent phone with a default programming. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

The latest version of this User Guide can also be downloaded from: http://www.ericsson.com/enterprise/

Note:

Dialog 4222 Office / Dialog 3211 & 3212, and Dialog 4223 Professional / Dialog 3213 are system telephones, i.e. they can only be used for an Ericsson private branch exchange that supports these types of telephones.

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Copyright

Warranty

Declaration of Conformity

© Ericsson Enterprise 2004