BusinessPhone – ACD Agent

## Absence Information

If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers of the reason of your absence. External callers will be routed to the operator who also has access to your absence info.

Note:

When you have activated a diversion with a Personal Greeting, callers will receive this greeting even if you have activated the Absence Information, see section Personal Greeting.

You can inform your callers with:

1) Pre-defined texts

Enter the reason for your absence and the date and time of your return.

2) Voice information

Record a Voice message and name the reason of your absence.

#### More Information

Enter information

Change information

Receive information for diverted calls

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