BusinessPhone – ACD Agent
Agent Functions

## Night/Day Switch of the ACD group

The Night Switch function of ACD group will be used for handling the calls after the working hours. In this case a night answering position will be defined and all calls will be routed there. Each ACD group has its own Night Switching code.

Note:

You can also program these codes on a Function key.

Dial to switch the ACD group into night service.

The fourth digit of the code can be 0-7.

Press to finish the procedure.

Note:

Use the same procedure to switch the ACD group into day service.

#### Simultaneous Night/Day Switch for all ACD groups

Dial.

Please ask the system administrator which ACD groups you are permitted to switch into night service.

Press to finish the procedure.

Note:

Use the same procedure to switch all the ACD groups into day service.

© Ericsson Enterprise 2004