BusinessPhone – ACD Agent
Call Forwarding

## Individual Diversion

This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a Common Abbreviated Number (e.g. your car telephone).

Note:

In order to prevent misuse, Individual External Diversion can be blocked for your extension, see section Security.

#### Program and activate Internal Diversion

Divert your calls to an internal position.

2nd

Press.

Diversion

Press and dial the new directory number.

Any directory number.

2nd

Press.

Diversion

Press.

Verification tone. The Diversion lamp lights and remains lit. The display shows the actual Follow-me state.

Press to finish the procedure.

You can make outgoing calls as usual. A special dial tone reminds you that Call Forwarding is active.

Note:

An Individual Internal Diversion cannot be activated if an Individual External Diversion is already activated.

#### Cancel Internal Diversion

2nd

Press.

Diversion

Press.

Individual Diversion is cancelled. The lamp extinguishes.

#### Program and activate a new External Diversion address

To set a new Individual External Diversion address:

Dial.

Dial the digit(s) for external call access and enter the new External Diversion address.

A maximum of 24 digits.

Note:

If your public network requires waiting for a second dial tone, press .

Press to activate the Individual Diversion.

Verification tone.

Press to finish the procedure.

Note:

Before you leave, call your extension to check if the External Diversion has been set up correctly. This way you can make sure that the number has been programmed properly and that your calls will not be diverted to another person by mistake.

#### Cancel External Diversion

Dial.

Press.

Note:

The programmed diversion address is not removed from the memory, the diversion is just inactive.

#### Re-activate External Diversion

Divert your calls to an external position.

Dial to activate the programmed External Diversion.

You can make outgoing calls as usual. A special dial tone reminds you that Call Forwarding is active. The display shows that you have activated an External Diversion.

Press.

© Ericsson Enterprise 2004