BusinessPhone – ACD Agent
ISDN Facilities

## ISDN Caller List

This function insures that you will not miss any incoming calls, by storing unanswered ISDN calls on your telephone, e.g. if you do not answer or your telephone is busy.

Via your telephone you can:

- See the number of unanswered calls
- Call the stored numbers in the Caller List
- Scroll through the Caller List
- See the time and date of the arrived calls
- Erase calls from the list

The number of calls in the list are indicated on your display, e.g. indicates that 10 calls are stored in the list.

#### Retrieve calls

To see the first entry in the Caller List:

Press.

The display shows the following information, e.g. indicates the first stored call in the list.

Note:

If you do not react within 30 seconds the display reverts to idle state. If you want to leave the function before the time-out, press the Clear key.

Press the Volume Up key to scroll through the list.

Line

Press to call the selected number.

When the call is successful, the number is automatically removed from the Caller List. The system automatically adds the digit(s) for external call access.

Note:

If digit(s) for external call access has not been defined for your Caller List, contact your system administrator.

#### Show date, time and call attempts for the selected call

When you are retrieving calls from your Caller List.

Press to see the date and time for the selected call.

You will see when the call was received and how many times the same call came in.

Press to return to the previous display.

#### Erase calls from the Caller List

When you are retrieving calls from your Caller List.

Press the Volume Down key to erase the selected call.

The call is erased from the list and the next call is displayed. The display will inform you if there are no more calls in the list.

Note:

If you do not react within 5 seconds the display reverts to idle state. If you want to leave the function before the time-out, press the Clear key.

© Ericsson Enterprise 2004