BusinessPhone – ACD Agent
Agent Functions

## Help

Your phone may be equipped with a Help key to inform the Supervisor. The Supervisor will get an acustical signal and will call you back on Line 2 on your phone, or if required he will intrude in your ongoing conversation. To ensure that only the assisting call from the Supervisor is put through, you should always activate Busy On 2nd Line.
Please consult system administrator for more information.

Help

Press.

The Supervisor is informed that you need assistance.
The key lamp lights.

Help

Press to cancel.

The key lamp is extinguished.

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