BusinessPhone Communication Platform 7.0
Facilities

## Alpha tagging via CTI

## Definition/Use

Alpha tagging makes it possible to show the external callers name in addition to the A-number on the display of digital or IP extensions. A number/name-conversion is done, using an assignment-list located in an external data base, which is accessible via CTI.

The call list offers the name conversion for external numbers too.

Configuration example:

*) The directory client supports SQL or LDAP, if SQL shall be used then BMS must be used to administer the database

**) BusinessLink server and BMS server can be connected to the IPU or via a V.24 interface to the CPU-Dx/AUX

Note

BusinessLink server, BMS server, directory client and BusinessLink Client can be installed on one single PC

## Requirements

The feature alpha tagging via CTI requires:

- One industry standard PC for the directory client
- The BusinessLink 3.1 (or higher) running on a PC.
- ASB 150 02 with the R15 CSW (ASB 150 02 SW LZY 203 2235 R1A or higher)
- The directory client documentation and SW is located on:

- FASBS 102 220/CD (EAS)

- Database (requests via SQL or LDAP)

### PC: SW requirements for the directory client

To run the directory client on a standard PC, the following operating systems are supported:

- MS Windows NT4.0 - server Service pack 6a
- MS Windows 2000 - server
- MS Windows 2003 - server

For installing the directory client you must have administrator access rights, otherwise the program will not be installed properly.

- TCP/IP must be installed and properly set up.

## Operation

If an A-number is received during an incoming public call, first the A-number is displayed as usual. At the same time an external directory client is asked via BusinessLink to convert the A-number to a name string. When the name is responded, the A-number on the system instruments display is replaced with the received name, and - at this point in time - an alternating display, showing the number and the name alternating, is set up. On the IP phone display the received name and the received number are shown simultaneously

If a number/name-conversion is not possible, the display is not changed, the A-number remains displayed.

Depending on the used instrument, the number of displayed name characters is either 16 or 20. If the display-field is too small, the name is truncated on the right side.

The described name conversion is also applicable for the connected number. The calling party can be provided with an alternate display showing the number and the name of the connected party, if the concerned information is available.

Using CTI means that the CTI-link has to be active, but no monitors have to be started. The existing extension CTI reporting is not affected by the new feature. The converted name is not inserted into CTI reporting messages concerning public calls.

## Limitations

The feature is only applicable for system instruments with a display and IP phones with a large display. The Operator instruments do not support alpha tagging.

ELU-D does not support Alpha Tagging.

## Programming

The assignment-list, located on an external data base, is modified via BMS, if SQL/MSDE is used.

## Equipment

System instruments: DBC 222, DBC 212, DBC 631 or DBC 223, DBC 213, DBC 662 Telephones.

IP phones: DBC 413, DBC 425 Telephones.

The feature Alpha Tagging is supported by ASB 150 02 R15 or higher system releases.

In order to have access to the feature, the proper licensing concept has to be used, see Facility Description – General (155 34-ASB 150 02 Uen), chapter ASB150 02 Licensing

Revision: B © Ericsson Enterprise 2005