BusinessPhone Communication Platform 7.0
Facilities

## Individual Internal Diversion with Follow Me

## Definition

Individual Internal Diversion (IID) is a call forwarding activated from your own telephone.

Follow-me provides the possibility to change the address of an activated Individual Internal Diversion to a new extension. Follow-me is activated from the new extension.

## Use

Individual Internal Diversion (IID) gives you the possibility to divert your calls to internal positions, e.g. to any directory number, a colleague’s extension, an external number or a Common Abbreviated Number (e.g. your car telephone).

If you are in another room, you can still answer your calls by forwarding them to where you are. To activate Follow-me, Individual Internal Diversion (IID) must be active on your telephone.

It is possible to set up an IID to:

- Automated Attendant
- CN number
- Common mailbox
- Common abbreviated number
- Extension number
- Fictive number
- Group - (PBX) hunting number
- Paging number
- OPERATOR number
- Voice answer number
- ACD group (see command 2057)

If an extension user sets up an IID to the own directory number, it is possible to utilize follow me to move the telephone from any answering position.

It is possible to bypass Call Diversion and follow me:
See Bypass Call Diversion And Follow Me (121/155 34-ASB 150 02 Uen).

If you want to divert an extension to an external destination see Individual external Diversion.

Calls to internal directory numbers via the public network or private network have the possibility to be translated into DDI numbers by the individual number translation table.

For further information please regard to the document Individual Number Translation on page 1 (170/155 34-ASB 150 02 Uen).

### Display call forwarding status on idle instrument

If the telephone is in idle state, the user will be informed by the display whether or not individual diversion is activated.

## Operation

### To order/cancel from all types of telephone

Note

On DBC 211, DBC 222, DBC 212, DBC 631, DBC 223, DBC 213 and DBC 662 Telephones, the user doesn’t need to lift the handset or press the Loudspeaker-key.

#### To order IID (from own telephone)

Lift handset or press Loudspeaker-key and, when dial tone is heard, dial following code:

* 21 * New directory number #

Confirmation tone is heard as verification.

As long as the follow me is activated the user will hear a special dial tone.

#### To order follow me (from the diversion address or any other telephone)

Prerequisite: IID must be activated on one’s own telephone set.

- Lift handset or press Loudspeaker-key and, when dial tone is heard, dial following function code:
  * 21* Own directory number * New directory number #

- Confirmation tone tone is heard as verification.

#### To cancel IID (from own telephone)

- Lift handset or press Loudspeaker-key and, when dial tone is heard, dial following function code:
  # 21 #

- Confirmation tone is heard as verification.

#### To cancel follow me (from diversion address or any other telephone)

- Lift handset or press Loudspeaker-key and, when dial tone is heard, dial following function code:
  # 21 * Own directory number #

- Confirmation tone is heard as verification.

### To order/cancel from system telephones

#### To order IID (from own telephone)

- Lift handset or press Loudspeaker-key and, when dial tone is heard, dial following key sequence:
  Diversion-key + New directory number + Diversion-key.

- Diversion-lamp lights as verification and ordering party hears confirmation tone.

As long as the individual diversion is activated the user will hear a special dial tone instead of the dial tone.

#### Display call forwarding status on idle instrument

In idle state the display shows that “Follow me” is activated and to which directory numbers incoming calls are diverted.

#### To cancel IID (from own telephone)

- From idle state press Diversion-key

- Diversion-lamp extinguishes as verification

## Capacity

All extensions can program IID and follow me. Only one IID position per extension can be programmed.

## Limitations

### Rules for individual diversion/repeated interception

A call that has been diverted by the IID procedure, will not be diverted again using IID.

A call to X is presented at Y.

However a diverted by direct diversion, on no reply and on busy call will be redirected by means of IID, when the divertee position is moved by means of the IID procedure.

A call to X is presented at Z.

#### Call from the divertee position

If the party serving as divertee position (Y) calls the person who effected IID (X), the call will not be diverted via IID.

Instead Y's telephone will be rung.

A call from Y to X is presented at X.

### Unaffected traffic functions

Only calls that are directed to the extension's directory number are affected by IID.

Calls that are presented on the following traffic functions are not diverted by using the follow me procedure:

- External line keys
- Supervision keys
- Intercom keys

### Restrictions

Follow me can not be activated if the individual external diversion has been activated.

IID is not possible to:

- Trunks
- Trunk Routes
  (except to Routes used for the S-Interface)

IID and Follow me cannot be ordered from analogue rotary dial telephones.

If an external incoming call is diverted by IID to a common abbreviated number which contains a public number, then is necessary that the command

0185 |  | Individual external diversion at external calls

used for the individual external diversion is set to yes, otherwise the diversion will not be performed.

### Restrictions on display of call forwarding status on idle instrument

If in addition to IID an absence info is programmed, the absence information will be shown on the display instead of the Follow me address.

## Programming

An order for IID and follow me is initiated directly from the respective telephone.

See chapter Operation.

0113 |  | Follow me

2057 |  | Follow me/Diversion to ACD

For detailed information see:

- Diversion Direct (165/155 34-ASB 150 02 Uen)
- Diversion On Busy (166/155 34-ASB 150 02 Uen)
- Diversion On No Reply (167/155 34-ASB 150 02 Uen)
- ACD-group (104/155 34-ASB 150 02 Uen)

## Equipment

None.

Revision: K © Ericsson Enterprise 2005