BusinessPhone Communication Platform 7.0

## Maintenance Instructions IAS

This document is addressed to technician, who have to perform maintenance activities on the IAS (Integrated Application Server).

The documents describes following items:

- General
- Domain membership
- Backup and restore
- Microsoft license agreement
- IAS recovery
- IAS image update
- Windows activation after IAS image update or recovery
- BusinessPhone Application update
- Firewall
- Virus protection
- Operating system update strategy
- IAS - board replacement procedure
- IAS - restart and shut down options

Further maintenance tasks can be done with the IAS configuration tool. See (271/155 34-ASB 150 02 Uen)

## General

The IAS acts towards the customers LAN as a server for the hosted applications (services) and interworks with the central software of ASB 150 02 via an internal serial connection (backplane) that can be compared with a logical communication as the applications are hosted on an external PC.

As the IAS is operating on a Windows Server 2003 embedded telecom edition operating system, all issues regarding domain/workgroup member, backup/restore, recovery and security applies as for a standard network server.

Note

If the command prompt window is not closed within 24 hours, the operating system will be rebooted without prior notification.

### Administration rules

It is up to the dealers service offering whether the dealer maintain the IAS operation or the customer includes the IAS in his LAN administration. Further on in the document only the term “IT administrator” is used, regardless of the responsible organization.

### IAS Application deployment

The IAS is verified on function and performance in the configuration as delivered.
Any additional software (application) that is installed or loaded to the IAS or even starting of existing Windows applications may hinder the function or performance of the provided Ericsson applications. In this case Ericsson will not provide support except the additional software is required for network/virus protection or backup issues.

## Microsoft license agreement

(Excerpt of the End User License Agreement EN/LZTBS 170 102 R1A, which is part of the IAS media kit.)

- Ericsson is solely responsible for the support of Windows 2003 operating system.
- Software Functionality Limitations

- Even if software files for such functionality are installed on or provided with the Server, you are not licensed to use the following functionality of the Server Software, except solely to support the integrated, turnkey software application as installed and configured on the Server by Ericsson Enterprise AB as described below:

- Active Directory and Authentication Service functionality (i.e., directory and authentication services, including without limitation, use of the Server Software as a domain controller or otherwise making use of DCPromo.exe): Not licensed;
- IntelliMirror Services (i.e., the IntelliMirror management technologies of the Server Software): Not licensed;
- Network Infrastructure Services (i.e., functionalities of the Server Software necessary to support a server network infrastructure):
  Licensed only for (A) Dynamic Host Configuration Protocol (DHCP) services for IP address assignment for functionality provided by the Server, and (B) Domain Name System (DNS) service used for name resolution for functionality provided by the Server, but only for a single domain name acting in primary mode (i.e., no secondary DNS for replication) and in stand alone mode (i.e., not integrated with Active Directory domain controller). Routing and Remote Access Service (RRAS) and Windows Internet Name Service (WINS) are not licensed;
- Printing Services (i.e., print spoolers, drivers, and related files in the Server Software that enable operation of a printer): Licensed only to generate and print reports concerning services provided by the Server.
- Terminal Services functionality (i.e., using the terminal services feature of the Server Software or using other software used in conjunction with the Server Software to provide similar services): Not licensed to support the integrated, turnkey software application installed on the Server, but up to two (2) connections may be accessed and used by authorized system administrators solely for the purpose of administration (including remote administration) of the Server Software running on the Server.
- Volume Shadow Copy Service (i.e., the feature in the Licensed Product which enables point-in-time copying of files): Not licensed

## Domain membership

The IAS has to be treated as any new Server when added to a customers network environment.The same considerations have to be taken before the IAS becomes member of a Domain as it has been taken for any other Server in the respective Domain.

- Control Panel - System - Computer Name

- Press the button “Change...”

## Backup and restore

The IT administrator may install a backup/restore application. Alternatively an entire system backup/restore can be done with the built-in backup tool of Windows Server 2003, which can be found under Systemtools. The IAS should become part of the company's network backup policy for regular backups as well as of an available disaster recovery plan.

## IAS recovery

- In case that the C partition is faulty, connect a monitor, a mouse and a keyboard directly to the front side of the IAS.
- Press the PC reset button of the IAS-board.

- Choose Recovery/Update Mode
- The IAS Update/Recovery tool is started automatically

- Press the button “Update IAS” (the button “Update RECOVERY” is reserved for future use)
- The IAS starts with factory delivery settings
- If a backup of the application data exists: restore the application data with the IAS configuration tool
- Activate Windows - see Windows activation after IAS image update or recovery

## IAS image update

Usually the IAS image (operating system and applications) will never be updated at a customer site. IAS image update can be done with an Update-DVD and is intended for service and training centers only.

1. Make a backup of the application data (IP-phone configuration files, directory client, SUM server, BLink, BMS and BackStage) with the IAS configuration tool.
2. Update DVD:

1. Connect the Update-DVD directly to IAS via USB-DVD - update Dialog starts automatically

- or

1. Insert the Update-DVD into any PC - you get the warning "this is not an IAS-PC"

- - share the DVD drive or copy the content of the Update-DVD onto the network and share it
- - Use a remote dektop connection or connect a monitor, a mouse and a keyboard directly to the front side of the IAS (in this case the IAS has to be restarted unless a USB mouse/keyboard is used).
- - start setup.exe (of the shared Update-DVD content) from the IAS PC.

3. Boot and recovery versions are updated
4. Ias.cab files are updated
5. Recovery is started
6. Restore the application data (IP-phone configuration files, directory client, SUM server, BLink, BMS and BackStage) with the IAS configuration tool.
7. Activate Windows - see Windows activation after IAS image update or recovery

## Windows activation after IAS image update or recovery

Windows must be activated within 30 days after an IAS image update or recovery.

If this should be done via the internet, check the proxy settings of your Internet Explorer
(Tools - Internet Options... - Connections - LAN settings):

Make sure that date/time of the PC is set correctly, can be modified with BIOS also.

## BusinessPhone Application update

BusinessPhone Applications are updated according to the relevant application documentation and update strategy.

Note

For BMS update on the IAS - the BMS service must be stopped and then the new BMS version can be installed. Afterwards the BMS service has to be started again. Start and stop of the BMS service can be done with the IAS configuration tool.

## Firewall

- As the IAS is intended to reside in a secure Intranet Domain, it is assumed that the necessary firewall control is performed by the company's security policy. If no central firewall is available to secure the LAN, the IT administrator may activate the Windows 2003 integrated firewall or install a firewall of his choice on the IAS, taking care that all necessary network connections to the IAS are routed through the firewall.
- To enable connections from outside the customers firewall to any application on the IAS, the relevant applications and ports (e.g. TCP port 3389 for remote desktop connection, TCP port 9900 for the IAS configuration tool) need to be opened, respectively a protocol aware firewall (e.g. for H.323) must be installed.

## Virus protection

All installed Ericsson applications/services on the IAS are secure against virus attacks. But due to the fact that the IAS is operating on a standard Windows operating system, any possible attacks to the operating system may affect also the IAS operation. Ericsson does not take any responsibility for any distortion on the LAN caused by an infected IAS that is connected to the LAN. To prevent the IAS and subsequent the whole LAN from such attacks, the IT administrator should consider to install an antivirus application and keep the system up to date by following the operating system update strategy as defined for the IAS.

## Operating system update strategy

For security reasons the IT administrator shall keep the IAS updated according to the on-line information provided by Microsoft. See

http://windowsupdate.microsoft.com

In case of automatic windows updates:

- Only critical updates (critical updates are defined and distributed by Microsoft) are installed
- IAS restarts automatically if necessary after the update

## IAS - board replacement procedure

Basically the IAS board has to be changed as any other peripheral board. See Maintenance instructions (1541‑ASB 150 02 Uen) - Hot-swapping of peripheral boards.

Special considerations when replacing an IAS board

1. If the embed PC on the IAS is alive make an entire system backup of the IAS-PC. See Backup and restore.
2. Use the IAS config tool to read out all network parameter (DHCP enabled, IP address, Hostname etc.).
3. Check whether a WIBU box is installed (Start - Control Panel - WIBU-Key).
4. Check whether a parallel HASP is installed (CCS client).
5. Make sure that all remote desktop connections to the IAS are logged off.
6. Use BMS to shut down the IAS.
7. The following LEDs show the shut down status of the IAS board:
   L1 (red) is on, L2 (yellow) is flashing, L3 (green) is off (this means that the BusinessLink is stopped) and L5 (red) is off. For the other LEDs and further details see Fault tracing (1545‑ASB 150 02 Uen) - LED indications on the PBAs.
8. Disconnect everything, that is connected to the front side of the IAS board (LAN cable; switch off protection cable, etc.).
9. Remove the IAS - board.
   Since the IAS product key is associated with the hardware components of the IAS-board it is not allowed to change any component (e.g. the hard disc) of the IAS except WIBU box and HASP key.
10. Remove the WIBU box and/or the HASP key - if mounted.
11. Mount the WIBU box and/or the HASP key on the new IAS board - if necessary.
12. Insert the new IAS board.
13. Use BMS to activate the IAS board.
14. The following LEDs show the in operation status of the IAS board:
    L1 (red) is off, L2 (yellow) is off, L3 (green) is on (this means that the BusinessLink is running), L5 (red) is on. For the other LEDs and further details see Fault tracing (1545‑ASB 150 02 Uen) - LED indications on the PBAs.
15. Modify the IAS-PC’s all needed network parameter (DHCP enabled Yes/No, Hostname etc.).
16. Reconnect everything to the front side of the IAS board (LAN cable; off protection cable, etc.).
17. Restore:

1. If an IAS - PC system backup exists restore it. See Backup and restore.
2. In case that no IAS - PC system backup exists

- - Update the IAS-PC’s operations system. See Operating system update strategy.
- - Make all required settings regarding domain/workgroup member, backup/restore, recovery and security.
- - Update all Ericsson Applications, if necessary.
- - If a backup of the Ericsson application data exist - restore it (IP-phone configuration files, directory client, SUM server, BLink, BMS and BackStage) with the IAS configuration tool.

18. Check and erase warnings in the warning-log, which may have occurred because the board has not been available during hot swapping.

## IAS - restart and shut down options

Actions via IAS front side buttons:

Button | Result
IAS reset button (has to be pressed just in case of an error) | Restart of carrier board, no restart of the embedded PC
PC reset button (has to be pressed just in case of an error) | Restart of PC (no shut down of open database)
PC shut down button | Toggle key: Shut down/start-up, but first all open applications will be closed

Actions via BMS:

BMS | Result
IAS board restart | Restart of carrier board, no restart of the embedded PC
IAS board shut down board replacement procedure | Shut down of carrier board including PC, but first all open applications will be closed
IAS board activation board replacement procedure | IAS board is activated and the PC starts automatically
BusinessPhone system restart | Restart of carrier board, no restart of the embedded PC

Actions via local/remote desktop connection:

desktop connection | Result
restart (Alt + Ctrl + Del is used for the local PC only) | Restart of the PC, but first all open applications will be closed
shut down (Alt + Ctrl + Del is used for the local PC only) | Shut down of the PC (first all open applications will be closed) - after approximately 1 minute the firmware of the IAS starts the PC again

Revision: D © Ericsson Enterprise 2005