BusinessPhone Communication Platform 7.0
Facilities

## Call deflection

## Definition

If the user does not want to answer a specific incoming call he can deflect the call to a pre programmed divertee (answering) position

The used divertee position is the common one which is used for the feature Diversion direct, Diversion On Busy and Diversion On No Reply.

## Use

Users of the IP phones Dialog 4425 and Dialog 3413 as well as the cordless phone DT590 can deflect unwanted incoming calls. Neither the caller nor the divertee position will notice that the originally called party has initiated a call deflection as the call deflection feature shows the same behavior like a normal call diversion.

### Deflection rules

1. If command 0112 Destination for fixed diversion is not set, external incoming calls will be deflected to the trunk reroute position, internal calls will be released.
2. If the phone is a logged on Slave in a Tandem configuration, incoming calls will be deflected to the Master. To make sure that a further diversion can take place on the Master (e.g. on no reply) the command 0123 Repeated call diversion? has to be set on the Master.
3. If the phone is a logged on Slave in a Tandem configuration and the Master is a logged off IP-client incoming calls will be deflected according to the command 0112 Destination for fixed diversion.
4. If the phone is a not logged on Slave in a Tandem configuration, an incoming call to the Slave (due to the command 0165 Diversion on no reply to slave) will be deflected according to the command 0112 Destination for fixed diversion.

## Operation

### DT590

Press the NO key when an incoming call is presented.

### Dialog 4425 / Dialog 3413

Press the menu key Reject when an incoming call is presented.

## Capacity

Each extension in the system can be assigned a divertee position.

The divertee position is common for all types of diversion, direct, busy, no reply, when charging the cordless phone as well as for the call deflection.

## Limitations

none

## Programming

0112 |  | Destination of fixed diversion

0123 |  | Repeated call diversion?

## Equipment

### Telephone type:

Dialog 4425, Dialog 3413, DT590

### Central Software:

Release R14 R4A or higher

Revision: A © Ericsson Enterprise 2005