BusinessPhone Communication Platform 7.0
Dialogs

## ACD Groups - Deleting an ACD group

The Delete ACD groups dialog allows you to delete one ACD group or even several ACD groups at the same time.

### Deleting an ACD group:

- In the directory tree on the left side, click on the “+” in front of the “Facilities” menu. This will open the submenus.
- Open the “Call Center” submenu the same way and click on “ACD Groups”. The ACD Groups dialog is displayed. The Edit/Change ACD Groups section shows a list of all available ACD groups.
- Click on the Delete link of the ACD group that you would like to delete. The Delete ACD Groups dialog is displayed.
- Click in the check box of one or more ACD group(s) that you want to remove from the system.
- Click on the Delete button. All selected ACD groups are removed from the system. You will return to the ACD Groups dialog automatically.

- Or:

- Click on Cancel to abort the process and to return to the ACD Groups dialog without submitting any changes.

#### Actions

Delete |  | To delete the selected ACD group(s). |
Cancel |  | To abort the process. |

For more information about ACD groups, please refer to facility description ACD – System (104/15534-ASB 150 02 Uen).

Revision: B © Ericsson Enterprise 2005