BusinessPhone Communication Platform 7.0
Signal Types, Internal Messages and CSW-Blocks > Internal Messages - Info Codes > Sorted by Info code

## 7A ACDINFO

1 ACDREADY |  | Ready for a new ACD-call |
2 ACDKEYS |  | Info about keys that are defined for ACD |
3 ACDNIGHT |  | Nightswitching |
4 ACDTRPOS |  | Answering positions |
5 ACDTRQ |  | Question of answeringpos |
6 ACDTCD |  | tcd-categories |
7 ACDSILINTR |  | Silent intrusion info |
8 ACDGROUP |  | Login / logout ACD group from CTI |
9 ACDGROUPACK |  | Acknowledge to ACD group from CTI |
A ACDGROUPNAK |  | Not acknowledge to ACDGROUP message |
B ACDAGSTAT |  | Set ACD agent status from CTI |
C ACDAGSTATACK |  | Acknowledge to ACDAGSTAT message |
D ACDAGSTATNAK |  | Not acknowledge to ACDAGSTAT message |
E ACDCCODE |  | Send an ACD call code from CTI |
F ACDCCODEACK |  | Acknowledge to ACDCCODE message |
10 ACDCCODENAK |  | Not acknowledge to ACDCCODE message |
11 ACDGRPINFOQ |  | Request ACD group parameter |
12 ACDTIMOUTPAUS |  | ACD pause time is elapsed |
13 ACDCOMINFOUPD |  | Common ACD parameter update |
14 ACDRRERANSW |  | Report answer of rerouted ACD call |
15 ACDRRERDISC |  | Report disconnect of rerouted ACD call |
16 ACDRRERABAND |  | Report abandon of rerouted ACD call |
17 ACDRTFRANSW |  | Report answer of transferred ACD call |
18 ACDRTFRDISC |  | Report disconnect of transferred ACD call |
19 ACDRTFRABAND |  | Report abandon of transferred ACD call |
1A ACDRCALLTFRORIG |  | Report ACD call transfer by originator |
1B ACDRCALLTFRAG |  | Report ACD call transfer by agent |
1C ACDRTRSTATIDLE |  | Report trunk goes idle |
1D ACDRTRSTATBUSY |  | Report trunk is being seized |
1E ACDRONOACDCONN |  | Report connect outgoing non ACD call |
1F ACDRONOACDDISC |  | Report disconnect outgoing non ACD call |
20 ACDRINOACDANSW |  | Report answer incoming non ACD call |
21 ACDRINOACDDISC |  | Report disconnect incoming non ACD call |
22 ACDALLAGSTATQ |  | Request status info of all agents |
23 ACDALLAGSTAT |  | Response to ACDALLAGSTATQ message |
24 ACDOPDIR |  | Directory numbers of operator |
25 ACDCLERTIMQ |  | Request ACD-group clerical times |
26 ACDCOMINFOQ |  | Request common ACD parameter |
27 ACDNONBUSY |  | ACD-agent busy with non-ACD-calls |
28 ACDNONIDLE |  | ACD-agent finished non-ACD-calls |
29 ACDREROCTIAA |  | ACD call was rerouted by AA for CTI |
2A ACDSEIZREQ |  | ACD-agent requests a seizcall message |
1 ACDACTIVE |  | Agent activated |
2 ACDPASSIVE |  | Agent passivated |
3 ACDDELETED |  | Agent deleted |
4 ACDPAUSE |  | Agent paused |

Revision: F © Ericsson Enterprise 2005