BusinessPhone Communication Platform 6.0
Facilities

## Conversation Recording

## Definition

An authorized extension can initiate the recording of an ongoing conversation. The opposite party of the conversation can be either an internal (except operator) or an external party.

## Use

This feature can be used to start a conversation recording sequence during important conversations (internal/external). The recorded sequence will be stored in the normal individual mailbox of the initiater. The general rules of the individual mailbox are valid for the retrieving of the recorded conversations and also for the period, the recorded messages are kept in memory.

Warning
Recording a conversation without prior notice to the other party may be an illegal act. Forwarding or playback of this recorded conversation to a third party without prior permission may be an illegal act. It is obligatory for the recording initiator, to ask the other party in advance for permission and to inform the same of the purpose and further usage of this particular recording. The adherence to the relevant legislation is the exclusive responsibility of the user, offences can be criminally prosecuted. Neither the manufacturer nor the dealer of this product is responsible for the abuse of this feature by the user or for any damages caused thereby. Important Note: This feature may be restricted or not available. The system administrator or service technician must be fully aware of the legal situation when activating this feature. Furthermore, a conference tone can be audible during the entire recording duration.

## Operation

### Start of recording

The conversation recording can be initiated from the internal party of an ongoing speech connection by pressing the associated function key (free programmable) on a system instrument (DBC 6xx, DBC 3xx and DBC 4xx).
The recording is toggled by the recording function key, the first keypressing starts the recording, and the second one terminates it. In the same way the recording can be initiated several times during the conversation.

If all the checks (Authority, available VMU-HD ore MFU board and proper licensing) are passed, the conversation recording can be started. The LED of the recording function key is switched on and indicates to the initiating party the beginning of the recording.

By default there is no notification tone or voice prompt generated during conversation recording. The B party of the conversation is not notified about the recording.
However it is possible to enable a notification tone during conversation recording. The B party of the conversation will then be notified by a repeated tone about the recording.

### Recording

In conversation recording the initiating A party is considered as a non-display instrument independently from its real terminal type. The reason is, that for this facility there is no display refresh on the initiating party display. The cost or duration information is not updated however it is kept in the memory, and it is refreshed at the end of the recording.

In the last 10 seconds of the recording time (maximum 255 seconds) the recording function key LED starts flashing without generating any tone to recall the attention of the user. When the recording time ends, the conversation recording will automatically be deactivated.

As the recording session is stored in the individual mailbox of the initiating party, the initiating A party must have the permission to send a voice message to the own individual mailbox (can be set with command 3015).

The conversation recording message can be retrieved from the individual mailbox of the initiating party.

### End of recording

The conversation recording can be stopped by pressing the associated function key again or by releasing the speech connection.

The recorded conversation is stored in the individual mailbox of the initiating A party independent from the cause of the termination. The LED of the recording function key on the initiating party’s instrument will be switched off again.

#### Reconnection of the parties

In the following cases the recording is ended regularly, in what follows A party and B party are reconnected again at the end of the recording:

1. the maximum recording time has expired,
2. the function key is pressed a 2nd time by the initiating user
3. either A party or B party has parked the connection.

After the conversation recording is stopped the initiating party gets a display update. The cost or duration information kept in the memory is refreshed.

In case of a parked speech connection the parked party receives silence or music on hold.

### Playback of the recorded conversation

The recorded conversation message can be replayed again from the individual mailbox of the initiating A party. The general rules of the individual mailbox are valid for the retrieving of the recorded conversations and also for the period, while the recorded messages are kept.

## Capacity

The maximum duration of a recording is limited to 255 seconds ( fixed value, which also can‘t be reduced). If the duration of the conversation is longer than 255 seconds the initiater of the recording has to start a further recording session by pressing the associated function key again.

Please note that this feature is depending on the capacity of the individual mailbox system and on the hardware components (VMU-HD, MFU, number of voice channels, capacity of flash cards/disks) used in the system. For detailed description see Facility Description - Mailbox System (340/155 34-ASB 150 02 Uen).

## Limitations

It is not possible to record a conversations when the B party is an operator.

It is not possible to record a conversation when more than two parties are involved (e.g. conference call)

### Limitations on MFU

When using conversation recording a high amount of message data is stored to the mailbox. The available storage capacity for Mailbox users can be reduced quickly, therefore it is strongly recommended not to use Compact Flash Cards with 8MB and 16MB in this case. E.g. One 255s conversation recording message with “high quality” (= 64kbit/s) requires 2MB!

Further it is strongly recommended to record messages in “standard quality” (=32kbit/s), thus doubling the space available, increasing disk life-cycle, and to sell to those customers who want to use all voice features the largest capacity available (48MB), or selling the VMU-HD with 175MB.

## Programming

2093 |  | Conversation recording tone

3015 |  | Send voice messages

3056 |  | Program recording key

3094 |  | Conversation Recording

0101 |  | Facility COS

0189 |  | Conversation Recording allowed

0301 |  | Function key

## Equipment

### Licensing

The feature is supported by ASB 150 02 R12 or higher system releases.

In order to have access to the feature, the proper licensing concept has to be used, see Facility Description – General (155 34-ASB 150 02 Uen), chapter ASB150 02 Licensing.

### Hardware

VMU-HD or MFU board

### Telephones

System instruments with function keys and lamp indication.

Revision: C © Ericsson Enterprise 2004