BusinessPhone Communication Platform 6.0
Commands > Commands 3000...3999

## 3833
ACD repetition rate of queue exit announcement

This command is used to state, when the queue exit announcement shall be played.

Range of values : 0 - 9

Value 0 : States that the queue exit announcement will not be played.

Values 1 - 9 : States, how often the 2nd (queue) voice announcement has to be played, before the queue exit announcement will be repeated.

The queue exit announcement will be attached to the 2nd (queue) voice announcement. After playing the queue exit announcement, the caller has the possibility to leave the queue and to be connected to the queue exit position.

To be connected to the queue exit position, the caller has to press the #-key within a time limit after the exit queue announcement has been played.

The possibility to leave the queue will only be offered after playing the queue exit announcement.

Programming of the queue exit position, see 3832 ACD queue exit position.

Minimum required authority level from telephone: No

Accessible via BMS: Yes

Revision: E © Ericsson Enterprise 2004