BusinessPhone Communication Platform 6.0
Facilities

## Diversion On No Reply

## Definition

Diversion on no reply means that a call that has rung at a free extension for a predetermined time will be diverted to another preprogrammed party.

## Use

The function is intended for use when it is desired that a call be diverted automatically if the caller receives no reply within a certain time, for example if the called party has temporarily left the room.

If an extension user plans to be absent for some time he/she should activate diversion direct or supply information to this effect.

Diversion can be ordered to the following types of directory number:

- CN number
- Common abbreviated number
- Extension number
- Extension – (PBX) group number
- Fictive number
- OPERATOR number
- Paging number
- Voice answer number

It is possible to distinguish between different cases for diversion on no reply dependent on whether it is an incoming external or internal call.

Example:

Call diversion on no reply at a defined extension should only take place for incoming external calls. The internal callers may activate call-back on free extension, when the called extension does not answer.
An incoming call from a tie line will also handled as an external call.

An incoming CN call will be handled as it is programmed via the command 2084 (see also chapter Programming).

Calls to internal directory numbers via the public network or private network have the possibility to be translated into DDI numbers by the individual number translation table.

For further information please regard to the document Individual Number Translation on page 1 (170/155 34-ASB 150 02 Uen).

For more information regarding Corporate Networking, see Networking (365/155 34-ASB 150 02 Uen).

#### Simple diversion

Normally, a call is not allowed to be diverted more than once.

A call to A is diverted to B after the predetermined ring time has expired.

Ringing continues at B irrespective of whether B is diverted or not.

If B has ongoing follow-me to C, the call will proceed onwards to C.

#### Repeated diversion

By opening the function "repeated diversion" one can arrange for a call to ring at an optional number of extensions in any order.

The selected extensions are programmed for diversion on no reply to the next extension in the chain.

The time for ringing at the respective extension is determined by the individual programmable time.

A call to A is diverted to B on timeout.

On timeout at B the call is diverted onwards to C.

#### External diversion

In case of a diversion to an external common abbreviated number, the costs for the new outgoing calls will automatically be assigned to the diverting extension.

#### Operation

The call is presented acoustically and visually at the originally called party until the time for diversion is reached.

The call is then presented to the divertee position and the call to the original party ceases.

#### Indication at divertee position

If the divertee position has a telephone with display the top row will show the party from whom the call was diverted and the second row will show the calling party.

#### Indication at caller

- The caller has called number 2005 "JOHNSON".
- On time out the call is diverted to number 2007 "SMITH".
- The originally called party (2005 "JOHNSON") is now shown on the top row, and the party being rung on the second row (2007 "SMITH").

## Capacity

A divertee position can be programmed for each extension. This divertee position is common with this position that has been programmed for other diversion functions.

## Limitations

If the call has already been diverted once or subjected once to follow-me there normally will be no diversion.

If the divertee position is busy when time out occurs, supervision of the party called originally will continue.

On initiation of call me, voice or text messages these functions will supervise the party called originally.

When extensions are programmed for repeated diversion the following rules apply:

- Internal calls: Unlimited number of diversions
- External calls: A maximum of seven diversions.

- After seven diversions the call will be directed to the alternative answering position for the trunk.

- Within one CN: Maximal 3 diversions are allowed.

#### Follow me/Diversion to an ACD group

Follow me/Diversion to an ACD group is not applicable for "Diversion on no reply".

See following documents for closer information concerning the specific topic:

- ACD group general (105/155 34-ASB 150 02 Uen)
- Diversion Direct (165/155 34-ASB 150 02 Uen)
- Diversion on Busy (166/155 34-ASB 150 02 Uen)
- Follow me (202/155 34-ASB 150 02 Uen)

## Programming

### Minimum programming

0110 |  | Diversion on no reply at internal calls?

0157 |  | Diversion on no reply external calls?

0112 |  | Destination of fixed diversion

0119 |  | Diversion time long?

0120 |  | Diversion time short?

0123 |  | Repeated call diversion?

### Advanced programming

#### Networking

0176 |  | Call diversion to corporate network allowed?

2084 |  | Type of network call handling

See document Facility Description - General (155 34-ASB 150 02 Uen).

### Individual programming

Using a system telephone the user can her-/himself program the divertee address.

## Equipment

None.

Revision: H © Ericsson Enterprise 2004