BusinessPhone Communication Platform 6.0
Commands > Commands 3000...3999

## 3711
Non ACD callcode request?

This command is used to state if the ACD-agent has to enter a callcode after disconnection of an outgoing external non ACD-call. That is only possible in ACD-agent state 'pause'. All non-ACD traffic, that are handled by an extension active as an ACD-agent, are non ACD-calls. Callcode can be used after the postprocessing program and thereby shows statistics over which type of facility is most common.

One restriction is done when entering of callcodes in pause state is required. The ACD-agent is only allowed to make one outgoing external call at time. After entering the callcode for the current external call he is allowed to make a further external call.

##### Valid data

Yes |  | (Callcode for non ACD-call is required.) |
No |  | Callcode for non ACD-call is not required. |

Minimum required authority level from telephone: 1

Accessible via BMS: Yes

Revision: E © Ericsson Enterprise 2004