BusinessPhone Communication Platform 6.0
Commands > Commands 4000...4999

## 4011
Listening during the announcement

The command defines whether the operator can listen into the incoming trunk line while the individual operator announcement is played. By default the operator hears nothing at all. A tone burst and arrows on the display indicate that speech connection is established after the announcement has been played.

Alternatives:

NO = Operator is listening to silence channel during announcement. |  |

YES = Operator is listening to external party during announcement. |  |

If the caller is connected to the MFU, the feature “Listening during the announcement” will be restricted. When the trunk, the operator or the voice menu (VMU) is connected on an other board, the feature will allow to listen during the announcement.

In case of no operator announcement reference (cmd. 4102 Operator answer reference) is programmed, the setting of command 4011 is not relevant.

On analogue trunks the different impedance adaptation can result, by feedback from the external party, in crosstalk on the operator phone, what means the operator can listen to the announcement with lower volume as well.

Minimum required authority level from telephone: No

Accessible via BMS: Yes

Revision: E © Ericsson Enterprise 2004