BusinessPhone Communication Platform 6.0
Facilities

## Guest-Room Facilities

## Definition

Guest-room facilities are facilities that can be activated from a guest-room telephone.

The following may serve as a guest-room telephone:

- analog rotary dial-or DTMF telephone
- DBC 220, DBC 210 and DBC 199 telephone
- DBC 211 telephone
- DBC 222, DBC 212 and DBC 631 telephone
- cordless telephones
- IP telephones

The following description relates first and foremost to digital telephones.

## Use

A guest-room telephone is equipped with a number of special keys that can be used for certain facilities and direct calls to service quarters.

### Mailbox system

One key and one lamp.

The lamp flashes to indicate that a message is waiting.

### Wake-up

One key and one lamp.

When WAKE-UP is activated, the lamp glows steadily.

### Do not disturb

One key and one lamp.

When do not disturb is activated the lamp glows steadily.

It is possible to bypass the do-not-disturb function.

### Diversion on busy

If diversion on busy is configured for a guest-room telephone, all incoming calls to the busy guestroom will be diverted to a defined divertee position (e.g. reception).

### Diversion on no reply

If diversion on no reply is configured for a guest-room telephone, all incoming calls to the guest-room will be diverted on no reply to a defined divertee position (e.g. reception).

### Background music

If there are no calls going on, background music can be activated.

### Loudspeaker paging

You can specify a call from a system telephone to be announced via the loudspeakers from other telephones.

### Ring character and volume

By programming the DBC 211, DBC 222, DBC 212 or DBC 631 telephone as a guest-telephone, the default values will be valid independent of the adjustments for this extension!

You cannot adjust:

- Ring character (default: 5)
- Ring volume (default: 5)
- Ring volume_constant or increasing
  (default: increasing)

These measures make sure that the programming is valid for all the guests (e.g. the present guest cannot have another configuration as the former one).

### Call keys to service quarters

Keys facilitate direct calls to the public network, operator and service quarters.

The following keys exist only on the DBC 220, DBC 210, DBC 199, DBC 211, DBC 222, DBC 212 and DBC 631 telephones.

The keys have symbols for the following service quarters:

- Wake-up
- Message/Mailbox
- Do-not-disturb
- Room cleaner
  (not available on the DBC 210 and DBC 199 Telephones)
- Reception
- Restaurant
- Information
  (not available on the DBC 210 and DBC 199 Telephones)
- Room service
  (not available on the DBC 210 and DBC 199 Telephones)
- Operator
  (not available on the DBC 210 and DBC 199 Telephones)
- Outgoing call

## Operation

### Message waiting

See Message System (341/155 34-ASB 150 02 Uen).

### Do not disturb

#### To order

By pressing the “do not disturb” key the guest can prevent calls to the telephone. When “do not disturb” is activated, the associated lamp glows steadily.

Telephones equipped with a display (DBC 222, DBC 212, DBC 631) will show

Calls to this guest extension will now be redirected to a programmed answering position.

On the display the operator can see that the called guest has an ongoing “do not disturb”.

If the call is important, the operator has the possibility to override the “do not disturb” marking.

#### Cancellation

An ongoing “do not disturb” is cancelled by pressing the relevant key. The associated lamp extinguishes.

### Bypass the do-not-disturb function

It is possible to bypass the do not disturb function. See Bypass Call Diversion and Follow Me (121/155 34-ASB 150 02 Uen).

### Diversion on busy

The function is used to to make sure that call attempts will be answered, even when busy tone is encountered.

It is possible to distinguish between different cases for diversion on busy depending on whether it is an incoming external or internal call.

Example:

Call diversion on busy at a defined guest room should only take place for incoming external calls. The internal callers will encounter busy and may activate automatic call back.

### Diversion on no reply

It is possible to distinguish between different cases for diversion on no reply depending on whether it is an incoming external or internal call.

Example:

Call diversion on no reply at a defined guest room should only take place for incoming external calls. The internal callers may activate “call back on free extension”, when the called guest room does not answer.

#### Wake-up

See chapter Wake-Up Facility in this document.

### Background music

If there are no calls going on, Background music may be activated.

The music/information source (max. 3) can be connected to a free trunk.

#### To activate background music

- Dial selected number of the facility or
- Press programmed name selection key

#### To deactivate background music

- Press Clear-key or
- Dial directory number again

For detailed explanation see Background Music (120/155 34-ASB 150 02 Uen).

### Loudspeaker paging

Loudspeaker paging denotes a call from a system telephone that is announced via the loudspeakers in all or in groups of system telephones with loudspeakers.

Guest-room telephones can be included in paging groups. They can only listen to the paging but they cannot answer.

### Direct call (immediate answer) keys

By lifting the handset and pressing one of the symbol keys a direct call is initiated to the service quarter represented by the symbol.

## Capacity

The number of guest-room telephones is limited only by the maximum number of extensions in the system.

## Limitations

The different types of guest room telephones have limitations on certain facilities. See table below.

FACILITY (accessable) | DBC 222 DBC 212 | DBC 211 | DBC 220 DBC 210 | DBC 601 | DBC 199 | ANALOG DBC 146 | ANALOG DTMF | ANALOG DECADIC
Inquiry | No | No | No | No | Yes | Yes | Yes | Yes
Transfer | No | No | No | No | Yes | Yes | Yes | Yes
Do not disturb | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes
Div. on busy | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes
Div.on no reply | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes
Div. direct | No | No | No | No | No | No | No | No
Follow me | No | No | No | No | No | No | No | No
Wake-up | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No
Message | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No
On-hook dial | Yes | Yes | Yes | No | No | Yes | No | No
Group list | Yes | Yes | Yes | No | No | No | No | No
Backgr. music | Yes | Yes | Yes | No | No | Yes | No | No
Louds. paging | Yes | Yes | Yes | No | No | No | No | No
V24 port | No | No | No | No | No | Yes | No | No

## Programming

0118 |  | Guest extension?

8030 |  | Guest instrument key A

8031 |  | Guest instrument key B

8032 |  | Guest instrument key C

8033 |  | Guest instrument key D

8034 |  | Guest instrument key E

8035 |  | Guest instrument key F

8036 |  | Guest instrument key G

The figure below shows the position of the seven keys on the DBC 220 and DBC 222 telephone.

The figure below shows the position of the three keys, on the DBC 210 telephone:

The figure below shows the position of the seven keys, on the DBC 211 and DBC 212 Telephone:

The figure below shows the position of the seven keys, on the DBC 601 Telephone:

The figure below shows the position of the keys on the DBC 199 Telephone:

Key P can be programmed and corresponds to KEY A (= “City”) on the DBC 210, DBC 211 and DBC 212 telephone.

#### For the DBC 222, DBC 212, DBC 631 and DBC 211 Telephones

Step to commands 8031-8036 and repeat the procedure for the keys B-G.

#### Programming of “do not disturb” function

0112 |  | Destination

#### Programming of “diversion on busy” function

First it has to be programmed what kind of incoming calls should be diverted (incoming external or internal calls). Step to command 0111 or/and 0158.

The divertee position for this feature will be the same as used for “Do not disturb”.

0111 |  | Diversion on busy

0158 |  | Diversion on busy?

#### Programming of “diversion on no reply” function

0110 |  | Diversion on no reply ?

0157 |  | Diversion on no reply ?

8004 |  | Hotel answering position

See chapter Wake-Up Facility in this document.

For the programming of MESSAGE prerequisites, see Message System (341/155 34-ASB 150 02 Uen).

## Equipment

Guest-rooms can be equipped with a DBC 220, DBC 210, DBC 199, DBC 211, DBC 601, DBC 222, DBC 212, DBC 631 and analog, cordless and IP telephones.

A VMU-D/VMU-HD/MFU board is required if voice messages are to be supplied for the WAKE-UP facility.

Revision: PI1 © Ericsson Enterprise 2004