BusinessPhone Communication Platform 6.0
Commands > Commands 3000...3999

## 3818
Queue information

This command is used to state in which manner queue information (time or position) is to be presented in the voice message that the caller in the queue to the ACD-group will receive.

If this command has the value “Yes”, the caller will be informed of his current position in the queue. If this command has the value “No”, the caller will be informed of an estimated queuing time.

See commands 3901 First voice answer and 3902 Second voice answer.

Minimum required authority level from telephone: 1

Accessible via BMS: Yes

Revision: E © Ericsson Enterprise 2004