BusinessPhone Communication Platform 6.0
Dialogs

## ACD Groups

In this dialog, you can create and delete an ACD Group. Furthermore, the dialog allows you to change the directory number, the directory name and the parameters of an existing ACD group.

To access the ACD Groups dialog, open the “Facilities” menu in the Configuration directory tree. Then open the “Call Center” submenu and click on “ACD Groups”.

For more information about the Create Group command, see also: 5407 Create Group

For more information about ACD Groups in general, please see the facility descriptions ACD-Group (105/15534-ASB 150 02 Uen) and ACD – System (104/15534-ASB 150 02 Uen).

### Creating a new ACD group

If no ACD groups have been set up for the system yet, the ACD Groups dialog consists only of the Create Group [5407] section. The number in brackets shows the relevant command. If you need more information about a setting or a field, click on the command link.

- Enter the directory number of the ACD group in the Create Group [5407] section’s field.
- Click on the Create button or press the Enter key on your keyboard.

Note

If the entered number causes a conflict with an existing directory number, an error message will appear. Read the error message carefully to solve the problem.

- If the new ACD group was created successfully, the ACD Group dialog will open. For more information, see section ACD Group Parameters.

#### Actions

Create |  | To submit the entered directory number to the system. |

### Changing a directory number and/or directory name

You can change the directory number and the directory name in the ACD Groups dialog.

Note

If you have not set up any ACD group by now, there will be no Edit/Change Groups section.

- To change the number or name, click in the appropriate field. Then edit the number or name that are displayed in the Edit/Change Group section’s fields.
- If you are pleased with the changes, click on the Submit button. The changes are submitted to the system. The entered directory name is displayed in upper case.

#### Actions

Submit |  | To send the settings to the system. |
Reload |  | To load the current system settings and to discard all entered data or changes. |
Create |  | To submit the entered directory number to the system if you want to set up a new ACD group. |

### Editing a group’s parameters

To view and edit the parameters:

- In the ACD Groups dialog, click on the Parameters link of a facility. This will open the ACD Group Parameters dialog.

Note

If you have changed a directory number or a directory name you are asked if you want to discard your changes. To save your changes first, click on Cancel and then click on the Submit button of the dialog before creating the new group.

For more information about a field or a setting, click on the command link in brackets. For example, if you want to know more about ACD group numbers, click on the command link [3801]. See also section ACD Group Parameters.

#### Actions

Submit |  | To send the settings to the system. |
Reload |  | To load the current system settings and to discard all entered data or changes. |
Copy |  | To copy the current parameter settings to one or more ACD groups. This is very useful if you have different groups with similar settings. See also ACD Groups - Copy settings. |
Back |  | To return to the previous window. |

### Deleting a group

- In the ACD Groups dialog, click on a facility’s Delete link next to the directory name. This will open the Delete ACD Groups dialog. See also section ACD Groups - Deleting an ACD group.
- Select all facilities you want to delete by placing a tick in the respective check box(es).
- Click on the Delete button. The facility has been deleted and you return to the ACD Groups dialog.

#### Actions

Delete |  | To delete the selected ACD group(s). |
Cancel |  | To abort the process. |

Revision: B © Ericsson Enterprise 2004