BusinessPhone Communication Platform 6.0
System Overview ASB 150 02 Release 14 (BusinessPhone 6.0)

## Applications

ASB 150 02 can be used for various types of applications either handled internally by the core system or by connecting to an external BusinessLink server/PC via a V.24 interface or a Desktop Adapter. A concise description of the various applications is provided below.

### Operator-assisted PBX system

When ASB 150 02 is used as an OPERATOR- controlled system, all incoming calls will be presented to all operators in one common queue. The OPERATOR then extends the calls to the desired extensions in the system. A maximum of three OPERATOR’s consoles can be connected to the system.

#### Operator Suite, OPS

As an option to the standard operator’s console a comprehensive set of graphical PC-based tools for operator call management can be connected to ASB 150 02.

The flexibility and high functionality of the solution is based on the interworking of three applications all developed to run under the Microsoft Windows NT4.0/ Windows 2000 and Windows XP operating systems. Other than to the PC-Operator, the OPS is a server/client-based full 3rd-party CTI system, working in Microsoft Windows NT 4.0 / Windows 2000 LANs (TCP/IP). OPS consists of the following three main modules:

- Operator Workstation, OWS

- OWS is the administrative tool for operator call management offering an efficient graphical user interface with visible operator queue, busy-lamp field, directory assistance and point-and-click controls for all standard operator functions.

- Directory Manager, DMG

- DMG is the tool for administration and population of subscriber’s extension database.

- DNA Server

- DNA Server is the platform of the whole OPS system. In combination with the central database (Microsoft SQL or MSDE) it serves as common data storage medium and communications interface for the other two modules.

OPS uses the BusinessPhone Software Licensing (WIBU key) concept for controlling the purchased licenses and communicates with the ASB150 02 via BusinessLink for Windows (BLW)

It is possible to install as many OWS clients as desired in order to use free seating functionality, however the amount of OWS clients active at the same time is limited to three (3).

#### PC Operator

As an option to the standard Operator’s console a PC- based Operator’s console with Graphical User Interface can be connected.

The PC-OPERATOR is based on Microsoft Windows 98 and Windows NT 4.0 offering the following features:

- The same functions and call handling procedure as in operator telephones DBC 224
- Improved call handling by using a keyboard and a 3-button PC mouse
- Integrated telephone directory for internal and external numbers with several search options and automatic PC dialling
- Busy-lamp field for up to 150 extensions/trunk lines (including status indication free/ringing/busy/absence information).

The PC OPERATOR is connected via the Desktop Adapter to the OPERATOR’s CONSOLE providing the PC OPERATOR with display information and dialling access. The connection to the CPU‑D5 (CPU‑D4) or AUX3 board provides the PC OPERATOR with status information of the extensions in the Busy-lamp field. A maximum of three PC OPERATORS can be connected to the system.

#### Braille Operator

For telephone operators with impaired vision a special Braille keyboard can be connected to the PC, using the enhanced PC Operator software together with a special software module. The keyboard offers the same functionality as the PC Application (with minor limitations).

### Key-system function

ASB 150 02 can be used completely or partly as a key- system. In a key-system the trunks are presented on keys on the system telephones. An incoming call is presented on all telephones on which the relevant trunk is represented.

Each trunk occupies a programmable key with a lamp that indicates the status of the trunk. The system can be divided into an optional number of call pick-up groups. Each group can be assigned an optional number of trunks and extensions.

### Executive/secretary function

The system can be programmed for an optional number of executive/secretary groups. Each group can be programmed for the following functions:

- diversion direct, on no-reply or on busy
- a dedicated intercom line between executive and secretary offers users a private line
- supervision enables the secretary by means of a pre-programmed key to monitor and answer calls to the executive or to call directly.

### Tenant function

It is possible for several mutually independent companies/organizations to share an ASB 150 02 system. The system can be shared by a maximum of sixteen companies/organizations (tenants). Each company/organization can have its own trunks. If desired, inter-company calls may be prevented.

### Networking

ASB 150 02 Networking provides a way of turning stand-alone ASB 150 02 telephone systems into a fully integrated, networked PBX able to interwork with other PBX systems, both from Ericsson and from other manufacturers.

In effect, ASB 150 02 Networking can link the telephone systems together so that they act like one unified voice network, providing service transparency, cost-efficiency and adaptability to the customer’s organization’s needs.

Networking provides interconnection in a variety of corporate network configurations, such as leased lines, ISDN dial up lines or VoIP lines.

Following Network packages are available

- Standard digital Network package (QSIG Network Package)

- The Standard digital Network Package provides basic connectivity with common corporate numbering plan and supplementary services between ASB 150 02 systems and other vendors’ PBXs over leased lines with QSIG signalling. Support for the ECMA/ETSI standard QSIG interface and services ensures interworking with any compliant system in multi-vendor networks.

- Full Networking package

- The Full Networking package additionally includes a range of proprietary services and applications available between ASB 150 02 and ASB 501 04 (MD110) systems. The ASB 150 02 and ASB 501 04 systems may be linked together over leased lines with QSIG, over switched dial-up lines with DSS1 (Digital Signalling System No.1) signalling, or a mixture of both. The use of dial-up ISDN lines allows the creation of Virtual Private Networks (VPNs), offering full transparency of services and a common corporate numbering plan.

VoIP Networking is based on the H.323 protocol. The implementation of Annex M.1 as part of H.323, the protocol mechanisms allows tunneling of QSIG messages within H.323 call signaling channels. This solution can be used to transparently couple ASB 150 02, ASB 501 04 and 3rd party PBX's through Annex M.1 aware VoIP Gateway equipment over IP backbones.

Using H.323 as IP Networking protocol enables integration of small branch offices including local breakout possibilities. This means that any H.323 (at least version 2.0) trunk gateway can be connected in a branch-office via the corporate IP network, and can be used as local trunk break out.

### ACD-application

ASB 150 02 offers an advanced ACD (Automatic Call Distribution) function for call centre applications.

The ACD System distributes incoming calls evenly among a group of agents (e.g. booking clerks).

The calls are presented to the agents according to the first-in first-out principle.

Several priority patterns can be set in the ACD system to fulfil the requirements of the call centre.

Capacity:

- maximum of 40 agents
- maximum of 48 incoming ACD- trunks
- 8 queues with individual selection
- priority among the various queues answered by the agents
- voice messages to callers supplying queue information.

####

#### BusinessPhone Call Centre Supervisor, CCS

The CCS is a peripheral PC-based application to measure the ACD call centre performance. The system is connected to the exchange via a V.24 interface and enables real-time monitoring of the call centre activities (agent performance, call handling, service level, etc.) and generation of a history report for management information and planning purposes.

#### Information Display Unit, IDU

Up to 5 IDUs can be connected to the CCS Supervisor.

The IDUs allow agents to get relevant call centre status information (queue information, agent group information and messages of a general nature).

#### BusinessPhone Call Centre Assistant, CCA

CCA is a Call Centre 3rd party CTI application (platform), supporting ACD-agents and ACD-supervisors in their essential daily tasks by integrating the ACD functionality of the PBX into a PC-based desktop.

CCA is a Server/Client application that runs under Windows NT4.0/ Windows 2000 and Windows 98 (Clients only). The platform of the CCA is the BusinessPhone TSAPI Link (BusinessPhone BusinessLink for Windows; BLW) to provide advanced call management with screen pops, call centre statistics and abandoned queued calls lists.

CCA provides configuration via integration into the CCS product. It also interfaces with the Operator Suite (Operator Workstation) product to provide a corporate directory of subscribers.

CCA uses the BusinessPhone Software Licensing (WIBU key) concept for controlling the purchased licenses.

### Hotel system

ASB 150 02 can be used very effectively as a hotel system. Guestrooms can be equipped with analog or digital system telephones (DBC 220 or DBC 222).

Guests can order "wake-up" and "do not disturb". Service extensions that are equipped with display telephones receive information (name, check in/out, language, credit card) about the calling guest.

Check in/-out can be logged via an DBC 223 or telephone or a PC-based Hotel Application.

Special hotel functions accessible via an DBC 223 telephone:

- "check in/-out"
- blocking of Guestroom phone for outgoing calls
- reading/altering of status of guestrooms
- ordering/cancelling and verification of "wake up" times for guests
- room-to-room blocking and DID blocking.
- call cabin

#### Hotel computer connection

Hotel computers can be connected to the system via V.24-interfaces.

### Integrated Cordless

The ASB 150 02 can be enhanced by the application Integrated Cordless, based on the DECT standard, to meet the demand of full mobility.

This application comprises the following major units:

- IC-CU2: provides the GAP (=Generic Access Profile) standard, control, roaming and interfacing of the cordless to ASB 150 02, digital speech transcoding, 8 speech channels, feeding and controlling up to 4 base stations.
- IC-LU: provides digital speech transcoding, 8 speech channels, feeds and controls up to 8 base stations
- Base Station: provides communication coverage in a cell with eight speech channels with 32 kb/s ADPCM. The system supports up to 60 base stations
- Cordless Phones: provide typical telephone extension services for each user. Up to 210 cordless phones can be supported.

The cordless phones connected to the system can be used for the following applications:

- Users of cordless phones – have no need for an additional wired phone.
- Users with a wired phone (desktop) and an independent cordless phone.

- Some users need mobile phones only on certain occasions. So these users will have a wired phone on their desks and take a cordless phone from a common pool whenever they need it.
- For this application calls to the wired phone of a user will be diverted to the cordless phone.

- Users with a wired (desktop) and a cordless phone in a Tandem configuration are treated as one logical unit.

- The Tandem configuration enhances the communication for users that have a wired phone on their desk and need to be mobile within the company by using their own cordless phones. Both telephones have the same directory number but independent of classes of service.

In addition to the functionality in the system, the BusinessPhone Integrated Cordless offers the following features to users:

- Smooth hand-over during calls
- Continuous dynamic channel selection (CDCS)
- Roaming functionality.
- Message Waiting Indication
- Idle Display / Information Display
- B/C Number display
- Enhanced WHO CALLED List

### IP-Extensions (H.323 clients)

The IP-Extension function provides an integration of packet switched H.323 compliant clients, residing on an Local Area Network into the circuit switched world of ASB 150 02.

The IP-Extension function is based on two components, a Gatekeeper and an Extension Gateway, which are both located on the IPU board.

Within one ASB 150 02 Media streams are routed directly between two H.323 clients via the LAN (direct media routing), no switching resources from ASB 150 02 are used.

The implementation complies to the H.323 standard with an additional proprietary enhancement supported by the Ericsson IP clients.

Following clients have been tested:

- Dialog 4425 IP-Vision, DBC 425
- Ericsson BackStage Version 4.0 or higher
- Microsoft® Netmeeting Version 3.01 (Standard H.323 PC-Client)

### Computer Telephony Integration (CTI) via LAN

The Computer Telephony Integration link offers an intelligent connection between computers and the PBX to enhance the telephony functionality towards computers and integrate with data.

The ASB 150 02 CTI solution offers a CTI link based on a V.24 (RS232) or IP interface using a proprietary signalling scheme which fulfils the functionality level of the ECMA CSTA standard.

In order to communicate with Windows NT / Windows 2000 servers (BusinessLink for Windows, the CT control platform), a Windows Service (Server side) and an Application Programming Interface (Dynamic Link Library, CSTA.dll) are converting the ASB 150 02 protocol into a Standard TSAPI protocol. Applications compatible to TSAPI will be supported by the link.

TAPI Bridge enables Microsoft TAPI applications to be used with BusinessLink CT system clients. It gives the full flexibility of a Windows network environment while allowing TAPI solutions to be telephony-enabled, and to use the proven BusinessLink platform.

### Computer Telephony Integration via direct Desktop control

The telephone is connected via Desktop Adapter to the exchange that supplies a PC application with the call data and dialling facility. The PC-based applications have to be based upon the Microsoft TAPI (Telephone Application Programming Interface) Standard.

The communication between the PC Application and the exchange is done via BusinessPhone Personal Link.

PersonalLink enables a direct connection between the user’s PC and desktop telephone. The telephony services are installed on the user PC´s. This platform was typically used for a first entry into CT. Personal Link supports the industry-standard Telephony Application Program Interface (TAPI).

### CTI Applications

While working in the Windows environment, the CTI application pops up when a call needs to be handled. All information is displayed on the screen, so that there is no need to pick up the telephone.

The main features are:

- On-screen call handling
- Personal call logging
- Call scheduling
- Telephone directory
- Call notes (screen pop up)
- Interwork with other Windows applications and integration with data.
- Routing

#### Available CTI applications based on BusinessLink for Windows:

- Operator Suite
- Call Centre Assistant
- BackStage
- Slim Unified Messaging (SUM)
- as well as certified products

#### Available CTI applications based on Personal Link:

- BackStage

as well as certified products or Microsoft Applications included in the operating system (e.g. MS Outlook, MS Dialer,...)

### Slim Unified Messaging

The telephone exchange ASB 150 02 can receive and store voice messages (VMs) internally for each user (extension) or in a common Mailbox. To make this internal VMs accessible on a Windows-PC, the Slim Unified Messaging Server (SUMS,) which is acting as a local voice mail server for ASB 150 02 messages, combines such a voice message with a date and time stamped email and sends it to the specified email address.

In case of a common mailbox, the same email (with attached voice message) will be sent to all users of this mailbox, which are defined and licensed with the configuration program in this SUM server.

At any place and any time, the owners/users of this email address can listen to and handle these ’mailed’ voice messages using a Windows-PC with MS Outlook and hear the attached Voice Message by playing it with any WAV-file player program.

Using MS Outlook as Mailbox program and extending it with a small Ericsson program module (plug-in), this makes the handling of the ’mailed’ voice messages very easy. Reading or deletion of such SUMS emails on the PC is automatically reported back to the Voice Memory Unit (VMU) of the ASB 150 02 system. The status of the related voice messages in the VMU will be changed to be always equal to the status of it’s ’mailed’ voice message. A similar status synchronization is also done in the email list on the clients PC, if any of the voice messages are manipulated directly on an extension phone set of the ASB 150 02.

#### Compatibility of the Slim Unified Voice Message

Such emails with attached Voice Message (WAV-file) can also receive and read/heard with an email client program other than MS-Outlook 2000/XP. As usual the WAV-files can be heard on other PC operating systems with any WAV-player.

Using another program than MS-Outlook 2000/XP, then there is no status update and remote functionality possible between the email client and the ASB 150 02.

### Telephone Toolbox

The Telephone Toolbox consists of the Designation Card Manager (DCM) and the complete range of User Guides in PDF and HTML-format.

The Designation Card Manager is a software tool that enables easy creation of Designation Cards for Dialog 4000 and Dialog 3000 telephone sets. The DCM made pre-printed designation cards obsolete and offers numerous options to customize the telephone layout.

The DCM 3.0 or later includes also the BusinessPhone Management Suite 2.x import tool.

### Telephone Online Tutorial

The Telephone Online Tutorial is a computer-based training via an WEB-Interface. The Online Tutorial is offering the same functionality as the BusinessPhone Computer Based Training (CBT) in a WEB-based version according to the functionality of ASB 150 02 R13 or higher.

Revision: B © Ericsson Enterprise 2004