BusinessPhone Communication Platform 6.0
Commands > Commands 3000...3999

## 3832
ACD queue exit position

This command determines the answer position of a queued incoming ACD-call, to which the caller will be connected, by pressing a dedicated key.

The exit queue announcement will be attached to the 2nd (queue) voice announcement. After playing the exit queue announcement, the caller has the possibility to leave the queue and to be connected the queue exit position.

To be connected to the queue exit position, the caller has to press the #-key within a time limit after the exit queue announcement has been played.

The possibility to leave the queue will only be offered after playing the queue exit announcement.

Playing the queue exit announcement depends on command 3833 ACD repetition rate of queue exit announcement.

Minimum required authority level from telephone: No

Accessible via BMS: Yes

Revision: E © Ericsson Enterprise 2004