BusinessPhone Communication Platform 6.0
Dialogs

## CTI Groups

A CTI group facility provides a voice menu that asks every calling person to enter his or her customer ID. In this dialog, you can create and delete a CTI group. Furthermore, the dialog allows you to change the directory number, the directory name and the parameters of a group.

To access the CTI Groups dialog, open the “Facilities” menu in the Configuration directory tree and click on “CTI”.

For more information about how to define a directory number of a CTI group, see also 5428 Create Group.

For more information about the CTI feature in general, please see facility descriptions Mailbox System (340/15534-ASB 150 02 Uen) and Computer Telephony Integration Groups (153/15534-ASB 150 02 Uen).

### Creating a new CTI group

If no CTI group has been set up yet, the CTI Groups dialog consists only of the Create Group [5428] section. The number in brackets shows the relevant command. If you need more information about a setting or a field, click on the command link.

- Enter the directory number of the facility in the Create Group [5428] section’s field.
- Click on the Create button.

Note

If the entered number causes a conflict with an existing directory number, an error message will appear. Read the error message carefully to solve the problem.

- If the new facility has been created successfully, the CTI Group parameters dialog will open. For more information, see section CTI Group Parameters.

#### Actions

Create |  | To submit the entered directory number to the system. |

### Changing a directory number and/or directory name

You can change the directory number and the directory name of a CTI group.

Note

If you have not set up any CTI group by now, there will be no Edit/Change Groups section.

- To change the number or name, click in the respective field. Then edit the number or name that are displayed in the Edit/Change Group section’s fields.
- If you are pleased with the changes, click on the Submit button. The changes are submitted to the system. The entered directory name is displayed in upper case.

#### Actions

Submit |  | To send the settings to the system. |
Reload |  | To load the current system settings and to discard all entered data or changes. |
Create |  | To submit the entered directory number to the system if you want to set up a new CTI group. |

### Editing the facility parameters

You can change the parameters of most of the facilities. To view and edit the parameters:

- In the CTI Groups dialog, click on the Parameters link of a facility. This will open the CTI Group Parameters dialog.

Note

If you have changed a directory number or a directory name you are asked if you want to discard your changes. To save your changes first, click on Cancel and then click on the Submit button of the dialog before creating the new group.

For more information about a field or a setting, click on the command link in brackets. For example, if you want to know more about the greeting announcement reference, click on the command link [8730]. See also section CTI Group Parameters.

#### Actions

Submit |  | To send the settings to the system. |
Reload |  | To load the current system settings and to discard all entered data or changes. |
Back |  | To return to the previous window. |

### Deleting a facility

The CTI Groups dialog is also used to delete a facility:

- In the CTI Groups dialog, click on a facility’s Delete link next to the directory name. This will open the Delete CTI Groups dialog. See also section CTI Groups - Deleting a Group.
- Select all facilities you want to delete by placing a tick in the respective check box(es).
- Click on the Delete button. The facility has been deleted and you return to the CTI Groups dialog.

#### Actions

Delete |  | To delete the selected CTI group(s). |
Cancel |  | To abort the process. |

Revision: B © Ericsson Enterprise 2004