BusinessPhone Communication Platform 6.0
Facilities

## ACD-Group Night Switching

## Definition

The ACD-groups are also equipped with the night service function. When this feature is activated, the incoming calls (for the ACD-group that is night switched) will be rerouted to a programmed night answer position.

## Use

Night switching of ACD-groups is a efficasious way for handling the ACD calls after office hours.

## Operation

See under ACD night switching in ACD-Agent (106/155 34-ASB 150 02 Uen).

## Limitations

None.

## Programming

0101 |  | Facility COS

3827 |  | ACD night answer position

### Authorisation for night switching of the ACD-groups

Authorisation to night-switch all ACD-groups or individual ACD-groups is determined by the extension’s facility category (COS). In this respect the following commands are affected:

3083 |  | Day/night ACD group 0

3084 |  | Day/night ACD group 1

3085 |  | Day/night ACD group 2

3086 |  | Day/night ACD group 3

3087 |  | Day/night ACD group 4

3088 |  | Day/night ACD group 5

3089 |  | Day/night ACD group 6

3090 |  | Day/night ACD group 7

3091 |  | Day/night all ACD groups

## Equipment

None.

Revision: L © Ericsson Enterprise 2004