BusinessPhone Communication Platform 6.0
Facilities

## Voice Message Before Answering

## Definition

If external calls, even those with DID to an extension, are routed to the answering/reroute position of the relevant trunk they will receive voice announcement at first and then Music on Hold (if programmed) or ring tone until the speech connection is established. This function is valid irrespective of telephone types (OPERATOR, or a simple extension).

## Use

External callers will be supplied with two different voice announcements depending on the answering/reroute position’s state. For a free trunk’s answering/reroute position the external caller receives common voice announcement; for a busy position he receives first common voice announcement and then busy voice announcement.

When a DID call rings at a certain extension and nobody answers, the call will be routed after the trunk reroute time-out to the trunks answering/reroute position (extension). The caller will hear a corresponding voice announcement (depends on trunk answering/reroute extension’s state) and both extensions will ring until the call is answered (the logic of time-out is also active).

In several countries it isn’t allowed to answer incoming calls with a voice answer immediately. A certain delay time has to be passed before the exchange is allowed to answer the call. For more information see Delayed Automatic Answer (160/155 34-ASB 150 02 Uen).

The common voice announcement (e.g.: greetings) and busy voice announcement can be recorded by extesions with the correct authorisation.

## Operation

If many simultaneous voice announcements need to be played (many external callers at the same time) and no voice channel is free, a logic timeout of six seconds is applicable. If time out exceeds the corresponding trunk cancels the request and sends ring tone or Music on hold (if programmed) until the call is answered.

If trunk answering/reroute extension answers the external call before the whole busy voice announcement has been played, the current trunk interrupts the voice announcement and establishes the speech connection between the parties immediately.

For the common voice announcement it is programmable if the alerting on the answering/reroute position shall start at the same time as the voice announcement or after the voice announcement has been played. In the first case the common voice announcement is interruptable in the second one not. The busy voice announcement can always be interrupted.

If the answering/reroute position is an ACD- or Operator queue, the caller will not receive the busy voice announcement of the trunk answering/reroute position. He will receive the ACD- or Operator queue announcements instead and then Music on hold (if programmed) or ring tone until the call is answered.

Note

If no voice announcement is played, you usually will be in one of the following situations:

- reference of the announcement group has not been specified, or
- voice announcement has not been recorded, or
- VMU-card is missing or there are other VMU-card problems, or
- the trunk answering/reroute postion is not specified.

## Capacity

For the VMU-HD or VMU-D board storage capacity see Printed Board Assemblies chapter in “System Description”.

VMU-HD offers up to 64 trunk voice references and VMU-D offers up to 32.

See also under Capacity-paragraph of the Facility description “Voice Message” (522/155 34-ASB 150 02 Uen).

## Limitations

In systems equipped with VMU-D or VMU-HD the number of simultaneous calls served by voice functions depends on the number of VMU-D/VMU-HD channels.

See also under Limitations-paragraph of the Facility description “Voice Message” (522/155 34-ASB 150 02 Uen).

## Programming

1105 |  | Common voice announcement at day

1106 |  | Common voice announcement at night

1107 |  | Busy voice announcement at day

1108 |  | Busy voice announcement at night

1109 |  | Common announcement interruptable

Following command is only accessible via system telephone:

4424 |  | Announcements for trunks

## Equipment

This function requires VMU-D or VMU-HD.

Revision: C © Ericsson Enterprise 2004