BusinessPhone Communication Platform 5.1
Facilities

## Programmable And Fixed Keys

## Definition

### A programmable key

is a key on a system telephone that can be assigned various functions by programming.

### A fixed key

is a key on a system telephone that is assigned a fixed function.

## Use

The fact that system telephones possess fixed and programmable keys enables each extension with such a telephone to be assigned precisely those functions that best benefit the extension.

### Functions

#### Fixed keys

For the ECONOMYplus, STANDARD and EXECUTIVE telephone the layout of the fixed keys can be selected from following possibilities (picture below shows only the first column):

Note

for “business layout 2”. Although the Diversion key is on the second layer, the LED in case of diversion or follow me is active.

For the ECONOMYplus and STANDARD telephone also a special ACD-configuration can be programmed.

More information see ACD-agent (document 106/155 34-ASB 150 02 Uen).

#### Programmable keys

Each programmable key can be assigned one of the following functions:

##### Name selection (= default function, value=10)

The possibility to store a 1-4 digit number for internal or external calls.

##### Suffix dialling key (value= 11)

The possibility to store a (any) postdialling digit.

##### External line key (value= 12)

The possibility to have a trunk represented directly on a key.

The lamp indicates whether the trunk is busy.

##### Supervision (value= 13)

The same function as name selection but, in addition, the associated lamp supplies information on the state (situation) of the monitored telephone.

Calls to the monitored telephone can be picked up by pressing the supervision key.

##### Intercom (value= 14)

A direct connection between two parties in the system via a designated key. Used foremost for executive/secretary function.

##### Loudspeaker paging (= Voice paging;value=15)

Initiation of loudspeaker paging requires definition of one key per group.

##### ACD-group key (value= 16)

An extension that is a member of an ACD-group must have one key per ACD-number to be answered.
Not applicable for OPERATOR console

##### ACD-supervision (value= 17)

A supervisor (agent) in an ACD-system can program a key for each supervised agent.

The associated lamp shows the current state (situation) of the supervised key.
Not applicable for OPERATOR console

##### Common Mailbox Supervision-key (value= 18)

An extension that has access to a common mailbox should have this key for e.g. retrieving of messages from the common mailbox.

##### Slave supervision-key (value= 19)

This key is used in conjunction with the TANDEM function in order to have control of the slave extension.

##### Inquiry in a superior system (R-key,value=25)

Is programmed for extensions if the system functions as subexchange to a PBX or is utilised in a CENTREX application.

##### Busy on line 2 key/Free on 2nd access (value= 26)

Is programmed if the extension wishes, temporarily, to prevent or to enable incoming calls on Line 2.

Not applicable for OPERATOR console.

##### Conference key (value= 27)

Instead of using a procedure also a conference key can be programmed.

##### Immediate answer (value= 28)

For activation and deactivation of immediate answer.

Not applicable for OPERATOR console.

##### ACD-ready (value= 29)

Used in conjunction with ACD-function as Log On-/ Log Off-key.
Not applicable for OPERATOR console

##### Account code (value= 30)

Is programmed if, for outgoing traffic, an account number needs to be entered for printouts in conjunction with CIL (Call Information Logging).

Required only if the account number is to be entered during the call.

##### ACD-clerical (value= 31)

An agent in an ACD-system can be assigned a key whereby he/she can indicate unreadiness to accept new calls.
Not applicable for OPERATOR console

##### ACD-help (value= 32)

Is used by an agent to attract the attention of the supervisor.
Not applicable for OPERATOR console

##### OPERATOR Hold key (value= 33)

The key can only be used by the OPERATOR console to park trunks. The same key is used to pick up the parked lines.

##### External voice mailbox key (value= 34)

When a voice message has been deposited in the external voice mailbox the associated lamp will flash rapidly.

##### Common hold key (value= 35)

To be able to use the function parking on common access the user need to program a key for this feature.

Not applicable for OPERATOR console.

##### Transfer key (value= 36)

If the user wishes to avoid pressing two keys, a separate Transfer-key can be programmed (only necessary for business layout 1).

Not applicable for OPERATOR console.

##### Save key/Redial key (value= 37)

If the user wishes to avoid pressing two keys, a separate Save/Redial key can be programmed.

##### Read&-key (value= 38)

If the user wishes to avoid pressing two keys a separate Read&-key can be programmed.

Not applicable for OPERATOR console.

##### Enter-key (value= 39)

An extension doing a lot of programming may program a specific Enter-key in order to speed up the procedures otherwise using 2nd and #.

##### Number secrecy-key (value= 40)

This key is used in conjunction with the supplementary service CIL_/COL_ in order to prevent the own number from being sent out to the public net during a call setup as well after answering an external call.

##### MCID-key (value= 41)

This key is used in conjunction with the supplementary service MCID in order to initiate number tracing of the calling party in the ISDN.

##### Logon Slave-key (value= 43)

This key is used in conjunction with the TANDEM function in order to logon/logoff the slave from the master telephone.

##### ACD-pause (value= 44)

Using the ACD-pause key the agent has the possibility to make a break without logging out. For leaving the pause status the agent needs to press the pause key again.
Not applicable for OPERATOR console

##### Conversation recording (value= 45)

This key has as toggle function and is used to activate and deactivate the conversation recording during the ongoing call.

## Operation

See respective facility in documents xxx/155 34-ASB 150 02 Uen.

## Capacity

The number of programmable keys is for the:

BASIC |  | DBC 210 |  | = 3 |
ECONOMYplus |  | DBC 211 |  | = 4 |
STANDARD |  | DBC 212 |  | = 4 |
EXECUTIVE |  | DBC 213 |  | = 14 |
OPERATOR |  | DBC 214 |  | = 3 |
KEY PANEL |  |  |  | = 17 |
Old telephones:
BASIC |  | DBC 199 |  | = 0 |
ECONOMY |  | DBC 601 |  | = 0 |
ECONOMY |  | DBC 751 |  | = 0 |
STANDARD |  | DBC 631 |  | = 10 |
STANDARD |  | DBC 755 |  | = 10 |
EXECUTIVE |  | DBC 662 |  | = 30 |
EXECUTIVE |  | DBC 753 |  | = 30 |
OPERATOR |  | DBC 663 |  | = 20 |
OPERATOR |  | DBC 754 |  | = 20 |

## Limitations

The functions of the programmable keys can be altered via system programming.

For the system it is also possible to state which functions shall be permitted for individual programming.

## Programming

### Fixed keys

2081 |  | Modified business key layout

0168 |  | Use ACD key layout

### Programmable keys

0201 |  | Number of programmable keys

### Numbering of keys

Programmable keys on system telephones are identified by a number 00-82.

On the figures below the number for an individual programmable key may be located.

BASIC Telephone, DBC 210:

ECONOMYplus & STANDARD Telephone, DBC 211 & DBC 212:

EXECUTIVE Telephone, DBC 213 and up to 4 key panels:

OPERATOR’s Console, DBC 214 and up to 4 key panels:

0301 |  | Key function

0302 |  | Number/ID

0303 |  | Ringing alternative

0304 |  | ACD-group priority*)

*) only relevant in conjunction with the ACD-Group key

### Individual Programming

It is possible to assign the individual extension the possibility to program his keys himself.

The scope of this possibility is determined by assigning the extension a facility category (COS) that includes the desired functions.

For individual programming, see Facility Description (155 34-ASB 150 02 Uen).

## Equipment

System Telephones.

Revision: F © Ericsson Enterprise 2003