BusinessPhone Communication Platform 5.1
Facilities

## Diversion On Busy

## Definition

Diversion on busy means that on a call to a busy extension diversion takes place to a divertee position if one has been programmed.

## Use

The function is used when one wishes to be certain that call attempts will be answered, even when busy tone is encountered.

Diversion can be ordered to the following types of directory numbers:

- CN number
- Common abbreviated number
- Extension number
- Fictive number
- Group – (PBX) hunting number
- OPERATOR number
- Paging number
- Voice answer number
- ACD group (see command 2057 Follow me/Diversion to ACD)

It is possible to distinguish between different cases for diversion on busy, dependent on whether it is an incoming external or internal call.

Example:

Call diversion on busy at a defined extension should only take place for incoming external calls. The internal callers will encounter busy and may activate automatic call-back.

An incoming call from a tie line will also be handled as an external call.

An incoming CN call will be handled as it is programmed via the command 2084 (see also chapter Programming in this document)

Calls to internal directory numbers via the public network or private network have the possibility to be translated into DDI numbers by the individual number translation table.

For further information please refer to the document Individual Number Translation on page 1 (170/155 34-ASB 150 02 Uen).

For more information regarding Corporate Networking,
see Networking (365/155 34-ASB 150 02 Uen).

#### External diversion

In case of a diversion to an external common abbreviated number, the costs for the new outgoing calls will automatically be assigned to the diverting extension.

## Operation

An extension user cannot activate or deactivate the function by himself.

#### Calling party

A caller, having a display, can see that the call is diverted in that called party number and name are shown in the top row and the connected number in the second row.

#### Receiving party

The divertee position receives the following display image with caller on the second row and the party from whom diversion takes place on the top row.

## Capacity

Each extension in the system can be assigned a divertee position.

The divertee position is common for all types of diversion, direct, busy and no reply.

## Limitations

If the divertee position is busy also, there will be no diversion and the caller receives busy tone.

For orders type call-me, voice or text messages and for automatic callback and intrusion the dialled number is monitored always.

Within a Corporate Network the maximum number of Repeated Call Diversions is 3.

## Programming

### Minimum programming

0111 |  | Diversion on busy at internal calls ?

0158 |  | Diversion on busy at external calls ?

0112 |  | Destination of fixed diversion

### Advanced programming

#### Networking

0176 |  | Call diversion to corporate network allowed?

2084 |  | Type of network call handling

### Individual programming

By means of an ECONOMYplus , STANDARD or an EXECUTIVE Telephone the user can her-/himself program the address of the divertee position.

See document Facility Description - General (155 34-ASB 150 02 Uen).

2057 |  | Follow me/Diversion to ACD

See following documents for closer information concerning the specific topic:

- ACD group general (105/155 34-ASB 150 02 Uen)
- Diversion Direct (165/155 34-ASB 150 02 Uen)
- Diversion on No Reply (167/155 34-ASB 150 02 Uen)
- Follow me (202/155 34-ASB 150 02 Uen)

## Equipment

None.

Revision: H © Ericsson Enterprise 2003