BusinessPhone Communication Platform 5.1
Facilities

## Blocking Room-to-Room Dialling and DID

## Definition

The feature enables the receptionist to allow or to prevent that calls between guest rooms are made and that external callers can directly reach the guest rooms by using DID.

The function allowes controlling for individual guest rooms as well as for all guest rooms.

## Use

The feature offers the receptionist the possibility to provide better service to the guest by blocking malicious calls from other guest rooms (as may be done by kids) or by blocking direct in-dialling calls to the guest room (e.g. during night hours).

If a guest room that is not allowed to dial to other guest rooms tries to make a call or a DID call comes into a blocked guest room, routing will automatically take place to the hotel answering position.

## Operation

### Time controlled

At certain times, it is possible to prevent room to room and DID calls generally for all extensions.

Two times, one for automatic activation and one for automatic deactivation, can be programmed.

### Manually controlled

If the function is activated manually, it is up to the receptionist at which time he deactivates the function again.

Calls initiated to guest rooms when the blocking period is activated (room to room, DID or both) will be diverted to the hotel answering position that can interconnect (even blocked) parties if so desired.

The function is called via a directory number, *34#, should be stored stored on name selection keys.

Press INDIV to activate or deactivate individual blocking of specific guest-room extensions, or press SYSTEM to activate or deactivate general blocking of the whole system.

### Individual blocking of specific extensions

After having entered the guest-room number the display shows always the actual status of the system or the individual extension.

RTR block |  | Room_to_room traffic is blocked. Press to allow RTR traffic.

DID block |  | Direct in-dialling is blocked. Press to open for DID calls.

RTR open |  | Room_to_room traffic is allowed. Press to block RTR traffic.

DID open |  | Direct in-dialling is open. Press to block DID calls.

clear |  | Press to go back to idle state

return |  | Press to go back to the previous menu

To confirm the new value press 2nd + #.

### Blocking room-to-room and DID calls in the whole system

RTR block |  | Room_to_room traffic is blocked. Press to allow RTR traffic.

DID block |  | Direct in-dialling is blocked. Press to open for DID calls.

RTR open |  | Room_to_room traffic is allowed. Press to block RTR traffic.

DID open |  | Direct in-dialling is open. Press to block DID calls.

clear |  | Press to go back to idle state.

return |  | Press to go back to the previous menu.

To confirm the new value press 2nd + #.

## Capacity/Limitations

Specific blockings being done on an individual base will not be affected by general blocking or opening.

In case of a checkout all individual settings will be set to the default value (RTR and DID open) at the next check in.

If during the check in a generell blocking is active (time controlled or manually) it will automatically be valid also for the new guest.

## Programming

8004 |  | Hotel answering position

8002 |  | Start time for barring calls between guests

8003 |  | End time for barring calls between guests

8021 |  | RTR/DID time bar. status

3070 |  | Room to room / DID bar?

0101 |  | Facility COS

0163 |  | RTR from extension enabled?

0164 |  | DID to extension enabled?

0302 |  | Associated number

## Equipment

Service extensions and Reception require an EXECUTIVE telephone or/and a special PC-program.

Revision: G © Ericsson Enterprise 2003