BusinessPhone Communication Platform 5.1
Facilities

## Diversion direct

## Definition

Diversion direct means that all calls to physical extensions respectively to fictive numbers are diverted to a preprogrammed divertee (answering) position.

## Use

Diversion direct is used for secretary connection or if a specific person is to deal with ones incoming calls.

Diversion can be ordered to the following types of directory numbers:

- Automated Attendant
- CN number
- Common mailbox
- Common abbreviated number
- Extension number
- Fictive number
- Group – (PBX) hunting number
- OPERATOR number
- Paging number
- Voice answer number
- ACD group (see command Equipment)

It is possible to distinguish between different cases for direct diversion, dependent on whether it is an incoming external or an internal call. Thus it is possible to programm that e.g. all incoming external calls should be diverted to a secretary, but internal calls should not be diverted.

An incoming call from a tie line will also be handled as an external call.

An incoming CN call will be handled as it is programmed via the command 2084 (see also chapter Programming).

Calls to internal directory numbers via the public network or private network have the possibility to be translated into DDI numbers by the individual number translation table.

For further information please refer to the document Individual Number Translation on page 1 (170/155 34-ASB 150 02 Uen).

For more information regarding Corporate Networking,
see Networking (365/155 34-ASB 150 02 Uen).

In case of a diversion to an external common abbreviated number, the costs for the new outgoing calls will automatically be assigned to the diverting extension.

#### Bypass diversion direct

Direct diversion on physical extensions can be bypassed, but not for fictive numbers.

See Bypass Call Diversion And Follow Me (121/155 34-ASB 150 02 Uen).

## Operation

### ECONOMYplus -, STANDARD - and EXECUTIVE Telephones

#### To order diversion

- From idle state press 2nd and Diversion key

- Diversion lamp lights and glows steadily for confirmation

#### Display call forwarding status on idle instrument

If the display set is in idle state, the user will be informed through the display if direct diversion is activated. The feature distinguishes between the following information:

- Call Diversion direct for incoming internal calls
- Call Diversion direct for incoming external calls (Available for DID-calls)
- Call Diversion direct for both incoming internal and external calls.

##### EXECUTIVE Telephone

Direct diversion external: "DIVERSION EXTERNAL"

Direct diversion internal: "DIVERSION INTERNAL"

Direct diversion internal & external: "DIVERSION"

##### STANDARD Telephone

Direct diversion external: "DIV.EXT"

Direct diversion internal: "DIV.INT"

Direct diversion internal & external: "DIVERSION"

#### Cancellation of diversion

- From idle state press 2nd and Diversion key

- Diversion lamp extinguishes for confirmation

#### Call to party with ongoing diversion

The caller receives the following display information:

The top row shows the dialled directory number.

The second row shows to whom diversion has taken place (called party) and the latter's traffic status.

#### Incoming diverted call

The display on the telephone at the divertee position shows the following image before answer:

The top row shows from whom the call has been diverted. The second row shows the caller.

### BASIC Telephones

#### To order diversion

1. Lift handset, wait for dial tone
2. Press programmable Diversion key or dial * 21 #

- Diversion lamp lights and glows steadily for confirmation and special dial tone is received for confirmation.
- If the order is rejected congestion tone will be supplied.

#### To cancel diversion

1. Lift handset, wait for special dial tone
2. Press programmable Diversion key or dial * 21 #

- Diversion lamp extinguishes for confirmation and normal dial tone is received for confirmation.

### Analogue Telephones

#### To order diversion

1. Lift handset, wait for dial tone
2. Dial * 21 #

- Special dial tone is received for confirmation.
- If the order is rejected congestion tone will be supplied.

#### To cancel diversion

1. Lift handset, wait for special dial tone
2. Dial * 21 #

- Normal dial tone is received for confirmation

### Fictive Numbers

#### To order/cancel diversion

Programmable via BMS, see Fictive Number (201/155 34-ASB 150 02 Uen).

## Capacity

Only one divertee (answering) position per directory number can be programmed.

This divertee position must be the same as used for the functions diversion on no reply and diversion on busy.

## Limitations

Calls that have been presented already are not affected on activation of diversion.

Calls via external line keys or intercom lines are not affected by diversion.

An extension with ongoing diversion that is a member of an extension (PBX) group will be marked absent from the group.

A call that has already been diverted once is not affected by diversion direct.

It is only possible to activate diversion while the telephone is in idle state.

No support of S-bus terminals as diversion address, because they are dedicated to be trunk individuals.

It is not possible to activate direct diversion if the individual external diversion is already active.

#### Display call-forwarding status on idle instrument

It is not possible to show all information on the display. Therefore some kind of priority is defined. The following list shows the priority starting with the highest priority at the top to the lowest priority at the bottom:

- Info display
- Direct diversion

## Programming

### Minimum programming

0109 |  | Diversion active?

0112 |  | Destination of fixed diversion

0156 |  | Direct diversion at external calls?

0159 |  | Direct diversion at internal calls?

In case of a call diversion to a common abbreviated number, following command which is belonging to the “Individual external diversion” function, has to be set in addition.

0185 |  | Individual external diversion at external calls

### Advanced programming

#### Integrated cordless

0172 |  | Fixed diversion destination for internal calls, if cordless is not available

0173 |  | Fixed diversion destination for external calls, if cordless is not available

#### Networking

0176 |  | Call diversion to corporate network allowed?

2084 |  | Type of network call handling

#### ACD

2057 |  | Follow me/Diversion to ACD

See the following documents for more information concerning the specific topic:

- ACD group general (105/155 34-ASB 150 02 Uen)
- Diversion on Busy (166/155 34-ASB 150 02 Uen)
- Diversion On No Reply (167/155 34-ASB 150 02 Uen)
- Follow me (202/155 34-ASB 150 02 Uen)

#### Fictive numbers

2530 |  | Diversion address for fictive numbers

### Individual programming

By means a system telephone the divertee address can be programmed individually.

See document Facility Description (155 34-ASB 150 02 Uen).

## Equipment

Direct diversion from fictive numbers is protected by the FECU. Without FECU no diversion is executed and a FECU warning is generated.

For detailed description see Facility Description – General (155 34-ASB 150 02 Uen).

Revision: K © Ericsson Enterprise 2003