BusinessPhone Communication Platform 5.1
Dialogs

## ACD Groups - Copy settings

You can copy the settings of an existing ACD Group to a new group.

### To copy the settings:

- In the Configuration directory tree on the left side, open the “Facilities” menu to view the submenus.
- Open the “Call Center” submenu and click on “ACD Groups”. The ACD Groups dialog is displayed. The Edit/Change groups section shows a list of all available ACD groups.
- Click on the Parameters link of the desired ACD group. The ACD Group Parameters dialog opens.
- Click on the Copy button at the bottom of the window. This will open the Copy ACD Groups dialog.
- Select the ACD group(s) that should get the current ACD Group parameters. There are three ways to select a group:

- Mark the check box “(Un)Select all”. If the box is checked, all ACD groups listed below are selected automatically. To deselect all ACD groups, just click again in the check box to remove the tick.
- Enter the Directory Range in the appropriate fields and click on the Select button.
- Mark the Copy check box for each ACD group in the list manually.

- Click on the Copy button. The parameter settings are copied to the selected extensions.

#### Actions

Select |  | To select the entered directory range. |
Copy |  | To copy the current parameter settings to all selected ACD groups. |
Cancel |  | To abort the parameter settings copy. |

Revision: B © Ericsson Enterprise 2003