BusinessPhone Communication Platform 5.1
VMU-HD & MFU

## Title 6: General Announcements (Command 4401)

### Possibility 1: ACD texts

Number | Filename | Predefined texts
1 | D001D001.001 | All agents are busy. Your call is number ... | (+ position) uses title 4 prompts=hours
2 | D002D002.001 | ... in the queue. Please hold. |
3 | D003D003.001 | All agents are busy. Your approximate waiting time is ... | (+ time) uses title 4 prompts=hours
4 | D004D004.001 | ... minutes. Please hold. |

e.g. “All agent are busy. Your call is number” - “Five” - “in the queue. Please hold ”

e.g. “All agents are busy. Your approximate waiting time is” - “Ten” - “minutes. Please hold”

### Possibility 2: Hotel texts

Number | Filename | Predefined texts
5 | D005D005.001 | You have ordered a wake-up call for ... | (+ time of wake up)
6 | D006D006.001 | Good morning, this is your wake-up call. |

e.g. “You have ordered a wake-up call for” - “eight” - “Oh five”

### Possibility 3: Business texts

Number | Filename | Predefined texts
7 | D007D007.001 | This is your reminder call.

### Possibility 4: ACD texts_enhanced

Number | Filename | Predefined texts
8 | D008D008.001 | If you want to leave the queue, please press HASH now.

Revision: A © Ericsson Enterprise 2003