BusinessPhone Communication Platform 5.1
Facilities

## ACD-Agent Individual Greeting

## Definition

The individual greeting of an agent is the voice announcement sent to the incoming ACD-call just before this agent is connected to the call.

## Use

The agent number is used for the feature “Individual greeting per agent” to distinguish between the different agents.

For recording the individual greetings 255 (1-255) voice announcement references are reserved (see 4425 ACD announcement 1-255).

Thus, the agent number is equivalent to the individual greeting announcement reference number.

If agent number 0 is entered, no individual greeting is announced, even if individual greeting for the corresponding ACD group has been programmed.

## Operation

See under ACD-Agent Logon Procedure in this document.

## Capacity

It is possible to use up to 255 individual greetings ACD-agent’s.

## Limitation

The “Individual greeting per agent” works only with VMU-HD or MFU board.

## Programming

3826 |  | Individual greeting

4425 |  | ACD announcement 1-255

## Equipment

The VMU-HD or MFU board is mandatory for using the feature “Individual greeting per agent”.

Revision: K © Ericsson Enterprise 2003