BusinessPhone Communication Platform 5.1
Commands > Commands 5000...5999

## 5407
Create ACD group

ACD, Automatic Call Distribution, is a facility that permits controlled distribution of incoming calls to those extensions who are members of an ACD-group. The ACD-facility also permits some compilation of statistics with respect to incoming calls.

By this command it is possible to create an ACD-group with the stated directory number. The directory number must be free and must not conflict with existing directory numbers. See command group 56.

Maximum 8 ACD-groups can be created.

At the same time as an ACD-group is created a group identity is generated. The first group to be created receives 0, the next 1 and so on. Command 3801 ACD-group number can be used to verify the identity. The identity is used to program the key functions of the group members’ telephones. See command group 03.

Minimum required authority level from telephone: No

Accessible via BMS: Yes

Revision: C © Ericsson Enterprise 2003