BusinessPhone Communication Platform 5.1
Facilities

## Service Extension

## Definition

A service extension is an administration extension in a hotel system that has a special service function, e.g. room service, restaurant.

## Use

Service quarters can be an individual service quarter for certain types of service.

A central service quarter answers calls that have not been answered by an individual service quarter due to overload or in case the individual service quarter is unoccupied.

Each service quarter can consist of one or more service telephones.

## Operation

Service extensions can use their telephones like normal extensions.

The main task is to answer calls from guests.

An incoming call to the service quarter is presented by the lamp of the answer key flashing rapidly.

The call is answered by pressing the key.

The “&” character indicates that the service extension, can obtain more information about the extension, by pressing the Read & key.

The second row now shows from left to right:

- guest name
- check-in date
- check-out date
- language spoken
- type of credit card

When certain types of hotel computers are connected, the credit card box will display (if any) VIP-information.

## Capacity

none

## Limitations

None.

## Programming

### Grouping of service quarters

In small hotels the service quarter can consist of a single telephone which can be, for example, the Reception telephone.

For large hotels the service extensions can be grouped freely so that different service quarters can be assigned varying numbers of answering positions.

Each service function is represented by a key on the service telephone.

If several telephones exist, they are given the same keys.

For programming of the function see Call Pick Up-common (142/155 34-ASB 150 02 Uen).

## Equipment

Service extensions shall be equipped with an EXECUTIVE or STANDARD telephone.

Revision: G © Ericsson Enterprise 2003