BusinessPhone Communication Platform 5.1
Commands > Commands 3000...3999

## 3825
Overflow time

The incoming ACD-call will be overflowed if the expected waiting time, which is calculated as follows:

in queue is longer or equal than the programmed overflow time.

The time can be any value between 0-60 minutes or seconds. With command 3834 Overflow time in sec for rerouting it can be configured whether the value is in seconds or in minutes. (0 means criteria not active.).

Minimum required authority level from telephone: 1

Accessible via BMS: Yes

Revision: PD4 © Ericsson Enterprise 2003