BusinessPhone Communication Platform 5.1
Facilities

## Transfer

## Definition

Internal or external calls can be transferred to another party.

Transfer can be done before or after answer.

Transfer can also take place to a busy extension.

See also under

- Camp On – Incoming External Traffic (146/155 34-ASB 150 02 Uen)
- Camp On – Inquiry (147/155 34-ASB 150 02 Uen)
- Camp On – Internal Calls (148/155 34-ASB 150 02 Uen)

## Use

The transfer function is used among other things for the simplified OPERATOR function, when the OPERATOR uses an EXECUTIVE Telephone, to extend an incoming external call.

Transfer can also be utilised by normal extensions when it is desired that someone else shall take over an ongoing call.

If transfer is effected before answer, time supervision is started. If no answer is obtained before the programmed time expires the transferring party will be recalled.

See also Recall (440/155 34-ASB 150 02 Uen).

## Operation

### System Telephones

1. Transfer begins with inquiry
2. Transfer request is made by pressing Transfer or going on hook (replacing handset).

- Lamps for both inquiry call and parked call extinguish.
- Extension encounters silence in handset or handsfree mode.

### Analogue telephones

1. Transfer begins with inquiry.
2. Transfer request is made by extension going on hook (replacing handset).

### If transfer is forbidden

- Transfer via pressing the transfer-key.

- The key depression will be ignored and the established speech connection remains.

- Transfer via on hook.

- The party who initiated transfer will be recalled by the previously connected party.

## Capacity

Not applicable.

## Limitations

If there are several individually parked parties, the party who was parked last will be transferred.

Transfer is possible only to a party who, according to the traffic group matrix, can be interconnected to the parked party.

If none of the two conversation parties can provide a clear signal, the call will be cleared down automatically after 10 minutes.

To be able to transfer a call, the called party's Line 1 or Line 2 must be free.

A transferring party is charged for the outgoing external call until the called party answers.

It is not possible to transfer two external parties via on hook from a system telephone, but by pressing the Transfer-key.

## Programming

0101 |  | Facility COS

3002 |  | Transfer before answer

For programming of the facility category list, see also Categorisation (149/155 34-ASB 150 02 Uen).

### Program a separate key for transfer

0301 |  | Function of programmable key

For users extending many calls it is advisable to program a separate Transfer-key.

This command is only relevant for the business layout 1. See document Programmable And Fixed Keys (404/155 34-ASB 150 02 Uen).

Enter function code = 36

2082 |  | Transfer via hookon

## Equipment

None

Revision: F © Ericsson Enterprise 2003