BusinessPhone Communication Platform 5.1
Dialogs

## Call Center

This dialog is used to define the settings for a call center. To access the dialog, open the “Facilities” menu in the Configuration directory tree and click on the “Call Center” submenu.

You can configure the following settings:

2057 |  | Follow me/Diversion to ACD

2083 |  | Terminate ACD calls with group key

2086 |  | Non blocked ACD

3704 |  | Queue tone?

3705 |  | ACD-I/O monitor frequency

3706 |  | ACD-I/O port for PC-graph

3708 |  | ACD-I/O port for MS

3709 |  | New agent=last?

3710 |  | Pause time

3711 |  | Non ACD callcode request?

3712 |  | Display clerical time?

For more information about a field or a setting, click on the command link in brackets. For example, if you want to know more about the modified business key layout, click on the command link [2081].

#### Actions

Submit |  | To submit the changes to the system. |
Reload |  | To reload the current system settings. |

For further information about the Call Center feature, please refer to the following facility descriptions:

- ACD – System (104/15534-ASB 150 02 Uen).
- ACD-Group (105/15534-ASB 150 02 Uen).
- ACD – Agent (106/15534-ASB 150 02 Uen).
- ACD – Supervisor (107/15534-ASB 150 02 Uen).
- ACD – Applications (108/15534-ASB 150 02 Uen).

Revision: B © Ericsson Enterprise 2003