BusinessPhone Communication Platform 5.1
Dialogs

## ACD Group Parameters

The ACD Group dialog is used to configure an ACD group.

To access the ACD Group dialog, open the “Facilities” menu. Then open the “Call Center” submenu, and click on “ACD Groups”. The ACD Groups dialog is displayed. Click on a facility’s Parameters link to access the ACD Group dialog.

The dialog consists of five sections:

- Administrative Data
- Queue Handling
- Queue Announcements
- Agents
- Statistics

Use the BMS navigation bar on top of the dialog to go to each section.

If you need more information about a setting or a field, click on the command link in brackets to open the online help system.

For more information about ACD Groups in general, please see the facility descriptions ACD-Group (105/15534-ASB 150 02 Uen) and ACD – System (104/15534-ASB 150 02 Uen).

#### Actions

Submit |  | To send the settings to the BusinessPhone. |
Reload |  | To load the current system settings and to discard all entered data or changes. |
Copy |  | To copy the settings of the selected ACD Group for another ACD Group. This is very useful if you have different groups with similar settings. See also ACD Groups - Copy settings. |
Back |  | To return to the previous window. |

Revision: B © Ericsson Enterprise 2003