BusinessPhone Communication Platform 5.1
Facilities

## Call Information Logging (CIL) Function

## Definition

Call Information Logging, hereafter referred to as CIL, constitutes the possibility to register (log) call data for all calls or certain types of calls.

Printouts and storage of call data require the connection of a peripheral unit (e.g. 3rd party Hotel Call Accounting software or BusinessPhone AutoAttendant Optimizer - AAO).

## Use

The CIL-function is used in those applications where monitoring of costs for individual calls is desirable or when it is desired to apportion telephone costs within the organisation (company).

An external call accounting software enables stored call records to be sorted according to various reporting concepts.

It is then possible to obtain daily and monthly reports for the entire organisation or individual departments.

The CIL-function also registers entered account numbers, which facilitates the sorting of call records by account. It is possible to decide whether all calls shall be logged or, e.g., external calls only.

Calls to internal directory numbers via the public network or private network may to be translated into DDI numbers by the individual number translation table.

For further information please regard to the document “Individual Number Translation” on page 1.

The CIL-function can also be used in conjunction with hotel systems.

See also facility description Hotel facilities, document 241/155 34-ASB 150 02 Uen.

See also facility description Automated Attendant, document 114/155 34-ASB 150 02 Uen.

### Function

#### Output format

For a detailed description of the various output formats, see the document on the product CD-ROM “Hospitality - Developers´ Kit” (FAS BS 102 217). This document provides information about call information logging data.

You may order it seperatly or you may contract your local supplier in this respect.

All of the call types that have been selected for logging are presented to the output port.

Each call, internal, external or inquiry call initiates a call record in which data relevant to the call is logged.

This table shows the default call records of the
Flexible CIL-Format (from Release 13 onwards) with the following data:

Char | Field | Explanation
1-2 | Message Code | 00
4-6 | Sequence Number CIL4 | (001 - 999)
8-12 | Tag Identifier | If more than one CIL-record is generated, an associated CIL-record can be identified by a TAG identifier number (1 - 65535)
14-19 | Call date CIL4 | Is stated with year, month and day (yymmdd).
21-28 | End time | Is stated in hours, minutes and seconds (hhmm).
30-37 | Caller´s Number DDI | 8 digit field containing caller´s DDI number (0-99999999)
39-43 | Call duration CIL4 | The call duration is calculated when a call ends and is presented in hours, minutes and seconds (hhmmss).
45-48 | Dialled access code CIL4 | 4-digit field containing the dialled route access number of the trunk lines (0-9999).
50-73 | Dialled number CIL4 | Dialled external number with a maximum of 24 digits. Internal number for incoming external traffic or internal call.
75-82 | Information state III | This letter provides status information concerning the type of call (8 characters).
84-85 | ORG/TERM Definition | This letter provides call orginator and call terminator information (2 characters).
87-101 | Account code | Digit combination entered by caller. 1 - 15 digits.
103-110 | Authorisation code DDI | When authorisation code is used for outgoing calls, this 4-digit field will contain the directory number of the extension telephone via which the call is conducted (0-99999999).
112-115 | Queue time, answer | The time from which ringing is registered until the call is answered. Minutes and seconds (mmss).
117-120 | Meter pulses CIL4 | If the public exchange sends metering pulses these are registered here (0-9999).
122 | Cost state CIL4 | One character for cost state information with the following values: - The “cost of the call” is calculated internally by ASB15002. -The “cost of the call” is received from network.
124-134 | Costs CIL4 | 11-digits field that states the value of costs with the range of 0-99999999999.
136-139 | Trunk numberCIL4 | 4-digit field containing the directory number of the seized trunk line (0-9999).
141-144 | Sent access code CIL4 | 4-digit field containing the selected route access number of the trunk line (0-9999).
146-169 | Sent number CIL4 | 24-digit field containing the sent number. If Least Cost Routing is not used, this field has the same content as the field "Dialled number".
171-190 | A-number CIL4 | 20 digit field containing the A-number.
192-193 | Carriage Return | ’CR’

## Capacity

A maximum of two peripheral units (CIL-computer and/or printer) can be connected.

These can have parallel outputs or one bidirectional V.24 interface.

## Limitations

The system is equipped with a number of buffers that can store call records if the output port is blocked temporarily.

Note

Up to 500 calls can be stored temporarily in the exchange.

When a call is transferred, a new call record is initiated for each new completed transfer.

## Programming

The following commands are only accessible via
BMS.

A number of parameters have to be programmed, that connected external equipment to meats individual requirements.

- Output criteria to determine which types of calls are to be printed out.
- Communication channels for outputs
- Output Format
- Flexible CIL - Format

### Output criteria

You can program which types of calls are to be registered and printed out. The following types can be programmed:

- Internal calls
- Incoming external calls
- Outgoing external calls

You can also determine if the output is to take place after a certain call time, or after the reception of a certain number of meter pulses / costs.

The output can also be made dependent on the first digit in the external number.

6201 |  | Log internal calls

6202 |  | Log incoming calls

6301 |  | Log outgoing calls

6302 |  | Log duration time

6303 |  | Log minimum meter pulses

6332 |  | Log minimum cost

6304 |  | Bar outgoing calls ?

6305 |  | Dialled number: suppress

6306 |  | Log dialled numbers beginning with 0

6307 |  | Log dialled numbers beginning with 1

6308 |  | Log dialled numbers beginning with 2

6309 |  | Log dialled numbers beginning with 3

6310 |  | Log dialled numbers beginning with 4

6311 |  | Log dialled numbers beginning with 5

6312 |  | Log dialled numbers beginning with 6

6313 |  | Log dialled numbers beginning with 7

6314 |  | Log dialled numbers beginning with 8

6315 |  | Log dialled numbers beginning with 9

6203 |  | Block log output?

### Communication channels

6006 |  | Device type

6007 |  | Character set

6009 |  | Baud rate

6010 |  | Master/Slave

6011 |  | Autoselect allowed

6012 |  | Route on request

6401 |  | Initiate I/O ports

6402 |  | Activate I/O ports ?

### Output Format

6403 |  | Format table

6404 |  | Lines per page

6407 |  | CIL-Data via CTI-link

#### Alarm functions at output

6405 |  | I/O time supervision

6406 |  | Automatic I/O activation

## Equipment

The CIL-function requires a V.24-port on the CPU-D_ board or an AUX board, and a peripheral unit, that can be a external call accounting software, BusinessPhone AutoAttendant Optimizer and/or printer.

Revision: B © Ericsson Enterprise 2003