BusinessPhone Communication Platform 5.1
Facilities

## Reminder Service

## Definition

A reminder means that the system initiates ringing to the extension at an ordered time.

## Use

The function can be used so that an extension user receives a reminder at a specific time.

This time can be stated in hours and minutes within the coming 24-hour period.

## Operation

### All telephones

#### To order reminder service

An order is placed by dialling the number of the reminder service facility and then stating the relevant time for the reminder.

*32 * 1430#

If the order is accepted the ordering extension will hear verification tone.

If the order is rejected the extension will hear congestion tone.

The call number, *32*, can be stored on a name selection key.

The user then needs only to state the time for reminder and press the #-key.

An order from a telephone with display is shown after the call number, *32*, has been dialled:

The extension enters the desired time of reminder and terminates with #.

Using --key it is possible to erase the digit to the left of the cursor.

#### Cancel all reminders

It is possible to erase all ordered reminders via a command:

1. # 32 #

- The extension hears verification tone.

The display shows:

    “REMINDER CALLS CANCELLED”.

Note

A reminder can only be erased from the extension user's own telephone.

#### Activation of reminder

When the time for an order reminder arrives, the extension will be rung with the same ring cadence as used for automatic callback.

- Call is presented on Line 1 or Line 2
- Call can be answered in handsfree or handset mode
- Extension hears verification tone or voice message

#### The ordering extension has ongoing diversion

If the extension has ongoing follow-me or diversion at time of the reminder, the reminder will be directed to the answering (divertee) position.

#### The ordering extension does not answer

If the extension does not reply within a programmable time, the call can be repeated a programmable number of times.

If no answer is obtained after the last attempt, the reminder will be cancelled.

#### The ordering extension is busy

If the extension is busy at the time of the reminder the call will be presented, if possible, on Line 2. Otherwise the call will be queued.

A call to a telephone with display will show the reminder time:

    “REMINDER    1440 CALLING”

After answer the following is shown:

    “REMINDER    1440 SPEECH”

If the reminder was ordered by an OPERATOR, the call will be placed in the call queue.

## Capacity

The maximum number of concurrent reminders in the system is 100.

Each extension can order an optional number of reminders.

## Limitations

Time can only be stated in 24-hour format: (HHMM).

An order can only be made for the nearest 24-hour period.

Orders are not possible from rotary dial (analogue) telephones.

A recorded voice message is common for all reminders.

In a configuration with programmed supervision keys it can be distinguish whether you are allowed to pick up a reminder call from another extension by a flashing supervision key LED.

If not, the supervision key will show steady light instead of flashing.

## Programming

0101 |  | Facility COS

3069 |  | Reminder ordering

### Programming of reminder ring signal

The following functions can be set for reminder ringing.

8301 |  | Reminder ringing time

8302 |  | Reminder pause time

8303 |  | Reminder attempts

2036 |  | Call pickup of reminder/call back allowed

### To program a voice message for reminder

It is possible to record a voice answer to be played back when the reminder is answered.

Regarding the recording of a voice message, see also Voice Message (522/155 34-ASB 150 02).

A voice answer number must have been created for the system.

5408 |  | Create Group

4701 |  | Reference number for voice answer

8304 |  | Reminder answer anno

### Key for reminder call

The call code, *32*, can suitably be stored on a name selection key.

For programming, see also Name Selection (360/155 34-ASB 150 02 Uen).

## Equipment

Voice answer requires VMU-D/-HD boards.

Revision: D © Ericsson Enterprise 2003