BusinessPhone Communication Platform 5.1
Facilities

## ACD-Agent Identity (PIN)

## Definition

Personal Identity Number (PIN) is used by the agent to log-on to the ACD-system. A PIN is only useful if the system has a connected PC-based ACD Management System (such as CCS or ACD-MIS).

## Use

If the ACD-system has a connected ACD Management System (ACD-MS), the agent's identity PIN (Personal Identity Number), is to be used. Each agent who works with the system can be assigned a PIN that is used when the agent tries to log onto the ACD-system.

The PIN can consist of an arbitrary number between 0-999.

It is programmable per ACD-group whether or not a pin is required.

By means of the PIN an individual agent can work at any agent position. Several agents can use the same telephone at different times of the day.

In any case the statistics will be associated with the individual agent and not the agent position.

The entered PIN is verified by ACD-MS and log-on is not possible, if an incorrect code is entered.

## Operation

See under ACD-Agent Logon Procedure in this document.

## Capacity

Up to 1000 PINs can be used (0-999).

## Limitation

None

## Programming

3821 |  | Operator’s identity number for active

## Equipment

None

Revision: K © Ericsson Enterprise 2003