BusinessPhone Communication Platform 5.1
Dialogs

## Automated Attendant

The dialog is used to create and to delete an automated attendant facility. Furthermore, the dialog allows you to change the directory number, the directory name and the parameters of an existing facility.

To access the Automated Attendant dialog, open the “Facilities” menu in the Configuration directory tree and click on “Automated Attendant”.

For more information about how to define a directory number for the Automated Attendant, see also 5424 Create Group.

For more information about the Automated Attendant feature in general, please see the facility descriptions Mailbox System (340/15534-ASB 150 02 Uen) and Automated Attendant (114/15534-ASB 150 02 Uen).

### Creating a new Automated Attendant facility

If no Automated Attendant facility has been set up yet, the Automated Attendant dialog consists only of the Create Group [5424] section. The number in brackets shows the relevant command. If you need more information about a setting or a field, click on the command link.

- Enter the directory number of the facility in the Create Group [5407] section’s field.
- Click on the Create button.

Note

If the entered number causes a conflict with an existing directory number, an error message will appear. Read the error message carefully to solve the problem.

- If the new facility has been created successfully, the Automated Attendant parameters dialog will open. For more information, see section Automated Attendant Parameters.

#### Actions

Create |  | To submit the entered directory number to the system. |

### Changing a directory number and/or directory name

You can change the directory number and the directory name for the Automated Attendant.

Note

If you have not set up any Automated Attendant facility by now, there will be no Edit/Change Groups section.

- To change the number or name, click in the respective field. Then edit the number or name that are displayed in the Edit/Change Group section’s fields.
- If you are pleased with the changes, click on the Submit button. The changes are submitted to the system. The entered directory name is displayed in upper case.

#### Actions

Submit |  | To send the settings to the system. |
Reload |  | To load the current system settings and to discard all entered data or changes. |
Create |  | To submit the entered directory number to the system if you want to set up a new Automated Attendant facility. |

### Editing the facility parameters

You can change the parameters of most of the facilities. To view and edit the parameters:

- In the Automated Attendant dialog, click on the Parameters link of a facility. This will open the Automated Attendant Parameters dialog.

Note

If you have changed a directory number or a directory name you are asked if you want to discard your changes. To save your changes first, click on Cancel and then click on the Submit button of the dialog before creating the new group.

For more information about a field or a setting, click on the command link in brackets. For example, if you want to know more about the general announcement reference, click on the command link [8701]. See also section Automated Attendant Parameters.

#### Actions

Submit |  | To send the settings to the system. |
Reload |  | To load the current system settings and to discard all entered data or changes. |
Back |  | To return to the previous window. |

### Deleting a facility

The Automated Attendant dialog is also used to delete a facility:

- In the Automated Attendant dialog, click on a facility’s Delete link next to the directory name. This will open the Delete Automated Attendant dialog. See also section Automated Attendant - Deleting a facility.
- Select all facilities you want to delete by placing a tick in the respective check box(es).
- Click on the Delete button. The facility has been deleted and you return to the Automated Attendant dialog.

#### Actions

Delete |  | To delete the selected Automated Attendant facility. |
Cancel |  | To abort the process. |

Revision: B © Ericsson Enterprise 2003