BusinessPhone Communication Platform 5.1
Facilities

## PC Operator Version 1.2

## Definition

The PC Operator is a Windows-based Operator’s console for ASB 150 02.

## Use

The PC Operator presents in graphical format the call-handling information needed by the Operator.

ASB 150 02 has a special telephone for the Operator function (DBC 214) and additionally the PC Operator for faster call handling. The Operator can use the PC for handling the calls and the telephone purely for speech connection.

PC Operator can be operated using the mouse or the keyboard, depending on the Operator’s personal preference. There is a fixed number of pre-programmed on-screen functions and a Busy Lamp Field (BLF) that the Operator can program so that the status of the selected extensions and trunks can be seen. Visual indicators on the BLF show whether lines are busy, free, ringing or have set absence information.

## Operation

### Operator Function Keys

The traffic keys that are provided on the PC Operator are:

- Queue information (common and individual)
- Loop and monitor keys for parked calls
- Notify
- Serial call
- Metering
- Conference
- Bypass diversion
- Identify
- On/Off duty
- Night service

Additional buttons are available for the Operator’s use:

- Set up (for busy lamp field)
- Internal telephone directory
- External telephone directory
- Configuration sequence

### Traffic-handling functions

Calls are initiated in two fields on the PC Operator screen. The left-hand field displays details of incoming calls (internal, external, queued, recall etc.) and the right-hand field shows details of the extension to which the call is extended (free, busy, diverted, absent and so on). Apart from textual information about the extensions, a photograph of the extension user may be automatically displayed, if it has been scanned and stored in a connected directory.

### Directories

PC Operator has two directories: One for internal extensions and one for external numbers.

Details can be entered into these directories by the Operator. Search functions help the Operator find the required external or internal number by name, company or function. Any items that the Operator programs on the Busy Lamp field are automatically inserted into the Internal Directory.

### Mouse access

A 3-button mouse is used. This means that different features can be activated by different mouse buttons under any given traffic situation. It is, for example, possible to use different buttons when extending a call to an extension to determine whether the call is with or without announcement.

### Background operation

PC Operator can be run permanently on-screen or in the background. If it is run in the background, it may pop-up on the screen prompt or delayed (programmable) in case of a new incoming call.

### Busy Lamp Field (BLF)

Up to 150 positions per PC Operator can be monitored to show the status of the selected extensions and trunks. Visual indicators show whether extensions are free, busy, ringing or have set absence information. The positions to be monitored can be programmed by the Operator.

### Function explanations

#### Bypass Diversion

If an extension has activated diversion or follow me, this button allows the Operator to override call forwarding.

#### Conference

The Operator can speak to both the incoming caller and the extension by using this button.

#### Directory, internal/external

Built-in telephone directories for internal and external extensions.

#### Identify

Using this button the Operator can see to whom a busy extension is talking.

#### Images

Scanned bitmaps of extension users can be held within PC Operator so that they are displayed automatically when an extension is dialled.

#### Keypad

A graphical representation of the telephone keypad is always displayed on screen. By clicking on it with the right mouse button, the Operator can maximise it to a large window for easy access.

#### Loop

There are 3 Loop buttons and one Monitor button by which the Operator can park calls that are waiting for extensions to become free.

#### Night service

The programmable key C toggles ASB 150 02 between day and night service via the “* 8 #”‑procedure.

#### Notify

The notify button is used to enable the Operator to announce a previously parked call to an extension that has become free.

#### Off-duty

The Operator can log off from the Exchange by pressing this button.

#### Operator fields

There are two fields for call handling. The left-hand field signals incoming calls, the right-hand field is used for outgoing traffic. Information about the calling line and the state of the extension (free, busy etc.) is shown in these fields.

#### Queue

Incoming call queues are signalled numerically on the screen.

#### Search

The Operator can search both directories to find extension users or external numbers.

#### Serial Call

Callers that need to speak to more than one extension can be put into Serial mode by use of the serial button. Callers will revert to the Operator when they have finished speaking to an extension.

#### Setup

The Operator can configure the PC Operator and add the directory data necessary.

## Capacity/Limitation

Up to 150 positions (extensions and trunks) per PC Operator can be monitored via the BLF.

## Programming

The programmable key “C” has to be programmed as “Night Switch”-key:

- Press prog(see display) to enter phone programming.
- Press key (see display).
- Press respective key.
- Press change (see display).
- Step "forward" or "backward" to NAMECALL.

- Press enter (see display).
- Enter “* 8 #”:

- Press store (see display).
- Press to finish the procedure.

For configuration of BusinessPhone PC Operator, see User’s Guide, chapter “Adjustment To Requirements”.

0301 |  | Function of programmable key

This menu shows the function of the progammable keys for the selected extension.

xxxx indicates irrelevant information for selected function of the key.

This command states which function a key is to have.

6006 |  | Device type

The command defines to which type of connected unit the I/O-port is to be adapted.

Set to 14: PC Operator V1.x.

6009 |  | Baudrate

The command defines the bit speed for the V24 port on the stated CPU-Dx or AUXx boards for the local connection of a terminal, computer or printer.

Set to 9600 Baud.

## Equipment

### Operator’s Console

DBC 214 or DBC 663 has to be used for connection to the PC Operator.

### Connection to the ASB 150 02

The following hardware is required for the connection of the PC Operator to the ASB 150 02.

- Desktop Adapter
- Cable for connection of the Desktop Adapter and the digital system phone
- Cable for connection of the PC to the Desktop Adapter
- Cable for connection of the PC to ASB 150 02.
- CPU-D4 or higher version

- or
- CPU-D3 and AUX 3

### Personal Computer

PC Operator requires the following minimum configuration of personal computers:

- 486 DX2 66 MHz processor, 100% IBM-compatible PC
- 16 MB RAM
- 15 MB free hard disk space
- 256 colours VGA Monitor
- Screen resolutions supported are 640x480, 800x600 or 1,024x768 pixels, with small fonts.
- MS-DOS 5.0 or higher
- MS Windows 3.1/3.11
  MS Windows 9x
  MS Windows NT 3.51 or NT4.0
  MS Windows 2000
- 2 free serial (COM) ports
- PC-bus mouse with 3 buttons (with PC-mouse interface card) or a serial mouse with 3 buttons (additional serial interface required).

Revision: J © Ericsson Enterprise 2003