BusinessPhone Communication Platform 5.1
Facilities

## Wake-Up Facility

## Definition

WAKE-UP facility denotes a facility in a hotel system.

The facility is used to order, read and activate a WAKE-UP time.

## Use

WAKE-UP can be ordered from the guest-room telephone and from the operator or Reception telephone.

The guest-room extension can receive a spoken WAKE-UP acknowledgement that also states the ordered WAKE-UP time.

When the WAKE-UP time arrives, the ordering guest is rung and a spoken WAKE-UP message is supplied.

Both WAKE-UP acknowledgement and WAKE-UP message can be supplied in a maximum of three languages.

The system automatically selects the language noted for the guest on check-in.

If the system has a connected hotel computer, it is also possible to execute orders via this computer.

When WAKE-UP is activated, the ordering guest is rung. If no answer is obtained, a number of new attempts (maximum five) can be made before the call is diverted to a preprogrammed extension, e.g. reception.

Release 13 onwards the new functionality - “Status Wake-Up Call” is implemented. This functions enable the FOS (Front Office System) to make a request, when a customer has not immediately answer the WAKE-UP call.

All WAKE-UPs can be logged and fed to a connected hotel computer or printer.

The WAKE-UP order remains activated during 24 hours after the check-out procedure, then it will be automatically deleted.

In cases when the guest room is needed before the above mentioned automatic deactivation, the WAKE-UP order will be deleted by the new check-in procedure for that room.

## Operation

### Functions from guest-room telephone

### To order or alter WAKE-UP time

#### BASIC-, ECONOMYplus and STANDARD Telephone

An order is executed as follows:

1. Press Wake-up key.
2. Enter required time of day and then press # key.
3. Wake-up lamp lights and glows steadily.

#### Analogue Telephones

1. Enter *55*
2. Enter required time of day and then press # key.

The time of day is always stated using the 24-hour mode (00-23).

The accuracy of the time indication is five minutes, which means that only 00, 05, 10, 15, 20, 25, 30, 35, 40, 45, 50 and 55 minutes can be stated.

If the guest programs a minute number that is not a five-minutes interval, WAKE-UP and verification will be stated as the nearest lower five-minutes step.

Example: 0812 is stored as 0810, 0919 is stored as 0915.

If a voice memory exists, confirmation will be supplied by stating the ordered WAKE-UP time.

The verification is supplied in the language noted during check-in.

WAKE-UP times are stated in hours and minutes.

If no voice memory board exists, verification tone will be supplied.

### To verify WAKE-UP times

1. Lift handset.
2. Press Wake-up key or dial *55*.

- Programmed WAKE-UP time.

1. Replace handset.

### To cancel WAKE-UP time

1. Lift handset.
2. Press Wake-up key or dial *55*.
3. Press # key.

- Lamp extinguishes.

1. Replace handset.

### Activation of Wake-up

When the programmed time is reached, the guest will be rung.

When the guest answers, he/she hears a WAKE-UP message twice in the language noted during check-in.

### Wake up has been ordered from the receptionist telephone

If the wake up has been ordered by the receptionist telephone, it is neither possible for the guest to alter nor to cancel the wake up order.

In that case the guest has to call the receptionist for modification.

#### Functions from reception telephone

Calls to the WAKE-UP function are initiated by dialling *32#, which should be stored on a name selection key.

See Name Selection (360/155 34-ASB 150 02 Uen).

The key is signalled “Wake-up”.

### To call the WAKE-UP function

1. Press the key for Wake-up.

- The display shows:

1. Enter guest-room number and press #.

- The display shows:

1. Press menu key wake-up.

- The display shows:

1. Enter required WAKE-UP time and press #.

- The display shows:

System is ready for a new wake-up order.

### Options during wake-up ordering

During the wake-up ordering procedure there are the following options:

clear |  | The user will leave the wake-up mode. |
return |  | Return will step the wake-up procedure backwards one step on each depression. |
# |  | Always stores the time, shown as the wake-up time. |

### To verify WAKE-UP time

Repeat the procedure described above.

WAKE-UP time ordered, not answered and not erased.

The display shows: “NOT ANSWERED”

#### WAKE-UP time ordered and answered by the guest

    “WAKE-UP TIME 0730    GUEST ANSWER 0732”

#### WAKE-UP time ordered, guest has not answered WAKE-UP, diverted to Reception

    “WAKE-UP TIME 0730    ADMIN ANSWER 0732”

#### WAKE-UP time ordered and erased

    “WAKE-UP TIME 0730    CANCELLED AT 0715”

#### Ordered time was not an exact 5-minute period

    “WAKE-UP TIME 0932    STORED AS    0930”

Terminate by pressing #.

Note

If # is pressed, when for instance verifying an answered wake-up call, a new time will be set. To just leave the information unchanged, press menu key Clear.

### To clear wake-up time

The reception telephone may cancel any stored wake-up time, irrespective of whether the wake-up was ordered by the guest or the reception.

When the ordered wake-up time is shown, the user may press-key to erase the time.

1. Press # to enter.

## Capacity

The system can activate WAKE-UP for an arbitrary number of guests at the same time.

## Limitations

A maximum of five Wake-up attempts can be made.

## Programming

Two commands in the facility category list are used to determine who shall have the possibility to order WAKE-UP.

See also Categorisation (149/155 34-ASB 150 02 Uen).

3062 |  | Wake-up ordering?

3063 |  | Wake-up for others?

### Ring sequence on activation of WAKE-UP

It is possible to determine how many attempts at ringing may be made to the guest-room telephone before diversion ensues.

8006 |  | Wake-up ring time

8007 |  | Wake-up ring pause

8008 |  | Wake-up ring attempts

8004 |  | Hotel answering position

### Voice answer on ordering and on WAKE‑UP

It is possible to program on the one hand a VOICE MESSAGE that is supplied as acknowledgement for WAKE-UP orders and on the other hand a VOICE MESSAGE when the WAKE-UP call is answered.

Both messages can be recorded in three different languages.

The WAKE-UP acknowledgement can also be complemented with the ordered WAKE-UP time announcement.

The WAKE-UP time announcement consists of two separate recorded messages, recorded in three freely chosen languages:

- hour announcement and
- five minutes steps announcement.

The announcements can be recorded in three languages that can be selected freely.

4401 |  | Recording of WAKE-UP acknowledgement and WAKE-UP message

4405 |  | Recording of stipulated time

4406 |  | Recording of stipulated time

4407 |  | Recording of stipulated time

4408 |  | Recording of stipulated time

4409 |  | Recording of stipulated time

4410 |  | Recording of stipulated time

4701 |  | Voice answer for voice answer number

5408 |  | Create voice answer

8012 |  | Voice answer number 1 for wake-up-messages

8013 |  | Voice answer number 2 for wake-up-messages

8014 |  | Voice answer number 3 for wake-up-messages

8009 |  | Enter texts to be used as language reference 1

8010 |  | Enter texts to be used as language reference 2

8011 |  | Enter texts to be used as language reference 3

### WAKE-UP acknowledgements

8015 |  | Voice message reference 1 for wake-up acknowledgement

8016 |  | Voice message reference 2 for wake-up acknowledgement

8017 |  | Voice message reference 3 for wake-up acknowledgement

8018 |  | Time message for wake-up acknowledgement in 1st language

8019 |  | Time message for wake-up acknowledgement in 2nd language

8020 |  | Time message for wake-up acknowledgement in 3rd language

## Equipment

If a voice message is required for wake-up acknowledgements and wake-up messages a VMU-D/VMU-HD/MFU board (ROF 157 5117) will be needed.

Revision: G © Ericsson Enterprise 2003