BusinessPhone Communication Platform 4.0
Facilities

## Delayed Automatic Answer

## Definition

An unanswered external call directed to a facility with automatic answer is answered after a programmable delay time. During the waiting period the external caller hears ringing tone.

## Use

The automatic answering time of functions like AA, Mailbox, DISA and Voice info can be modified, taking into account national requirements.

## Operation

For facilities that provide an automatic answer on incoming external calls automatic answer may be delayed.

During this time period the external party hears ring tone.

## Capacity

Following facilities are effected from this feature:

- AA (= Automated Attendant) (114/155 34-ASB 150 02 Uen)
- DISA (= Direct Inward System Access) With Password Control (164/155 34-ASB 150 02 Uen)
- CTI Groups (153/155 34-ASB 150 02 Uen)
- Information (263/155 34-ASB 150 02 Uen)
- Mailbox System (340/155 34-ASB 150 02 Uen)
- Voice Message Before Answer (523/155 34-ASB 150 02 Uen)

## Limitations

Only the first voice announcement is delayed. The external party hears all following voice announcements without any delay.

When a call is rerouted to a facility with automatic answer due to diversion on no reply, no delay of playing the first voice announcement occurs.

The feature “Delayed automatic answer” does not affect the following facilities:

- Operator queue
- ACD (= Automatic Call Distribution)

For these facilities it is possible to delay the automatic answer via separate commands.

See Operator (380/155 34-ASB 150 02 Uen) and ACD-Group (105/155 34-ASB 150 02 Uen).

## Programming

This command is programmable only via RASC.

2110 |  | Delay voice announcement

This command states the minimum delay time for an external call when the call is automatically answered by a voice announcement.

valid data: |  | 0-30 seconds

default data: |  | 0 (= no delay)

## Equipment

None

Revision: C © Ericsson Enterprise 2003