BusinessPhone Communication Platform 4.0
Commands > Commands 3000...3999

## 3903
ACD agent answer announcement

This command states the reference number for voice answer. When an ACD-operator answers a new call, the stated voice answer is supplied according to the stated reference.

The reference number is entered as: uuvv

where

uu = |  | 01 (always)

vv = |  | 01-32 (VIEW command 4401 Voice Announcements)

uuvv = |  | 0000 (no voice answer)

It is required that the stated reference (uuvv) has been recorded with a system telephone in accordance with command 4401 Voice Announcements.

Whether the operator can monitor the voice answer or not is determined via command 3823 Monitor answer announcement.

It is required that ACD-group numbers have been created via command 5407 Create ACD group.

Minimum required authority level from telephone: 1

Accessible via BMS: Yes

Revision: A © Ericsson Enterprise 2003