BusinessPhone Communication Platform 4.0
System Overview ASB 150 02 Release 11

## Applications

ASB 150 02 can be used for various types of applications either handled internally by the core system or by connecting to an external server/PC via a V.24 interface or a Desktop Adapter. A concise description of the various applications is provided below. For a detailed description of the various functions, see chapter “Facility Descriptions” of the binder EN/LZB 103 1233 Uen.

### Operator-assisted PBX system

When ASB 150 02 is used as an OPERATOR- controlled system, all incoming calls will be presented to all operators in one common queue. The OPERATOR then extends the calls to the desired extensions in the system. A maximum of three OPERATOR’s consoles can be connected to the system.

#### PC Operator

As an option to the standard Operator’s console a PC- based Operator’s console with Graphical User Interface can be connected.

The PC-OPERATOR is based on Microsoft Windows 3.x, Windows 95 and Windows NT offering the following features:

- The same functions and call handling procedure as in operator telephones DBC214 or DBC663
- Improved call handling by using a keyboard and a 3-button PC mouse
- Integrated telephone directory for internal and external numbers with several search options and automatic PC dialling
- Busy-lamp field for up to 150 extensions/trunk lines (including status indication free/ringing/busy/absence information).

The PC OPERATOR is connected via the Desktop Adapter to the OPERATOR’s CONSOLE providing the PC OPERATOR with display information and dialling access. The connection to the CPU-D4 or AUX3 board provides the PC OPERATOR with status information of the extensions in the Busy-lamp field. A maximum of three PC OPERATORS can be connected to the system.

#### Braille Operator

For telephone operators with impaired vision a special Braille keyboard can be connected to the PC, using the enhanced PC Operator software together with a special software module. The keyboard offers the same functionality as the PC Operator (with minor limitations).

#### Operator Suite, OPS

As an option to the standard operator’s console a comprehensive set of graphical PC-based tools for operator call management can be connected to ASB 150 02.

The flexibility and high functionality of the solution is based on the interworking of three applications all developed to run under the Microsoft Windows NT 4.0 operating system. Other than to the PC-Operator, the OPS is a server/client-based full 3rd-party CTI system, working in Microsoft Windows NT LANs (TCP/IP). OPS consists of the following three main modules:

- Operator Workstation, OWS

- OWS is the administrative tool for operator call management offering an efficient graphical user interface with visible operator queue, busy-lamp field, directory assistance and point-and-click controls for all standard operator functions.

- Directory Manager, DMG

- DMG is the tool for administration and population of subscriber’s extension database.

- DNA Server

- DNA Server is the platform of the whole OPS system. In combination with the central database (Microsoft SQL Server/Workstation) it serves as common data storage medium and communications interface for the other two modules.

OPS uses the BusinessPhone Software Licensing (WIBU key) concept for controlling the purchased licenses.

It is possible to install as many OWS clients as desired in order to use free seating functionality. The amount of OWS clients active at the same time is limited to three (3).

### Key-system function

ASB 150 02 can be used completely or partly as a key- system. In a key-system the trunks are presented on keys on the system telephones. An incoming call is presented on all telephones on which the relevant trunk is represented.

Each trunk occupies a programmable key with a lamp that indicates the status of the trunk.The system can be divided into an optional number of call pick-up groups. Each group can be assigned an optional number of trunks and extensions.

### Executive/secretary function

The system can be programmed for an optional num-ber of executive/secretary groups. Each group can be programmed for the following functions:

- diversion direct, on no-reply or on busy
- a dedicated intercom line between executive and secretary offers users a private line
- supervision enables the secretary by means of a pre-programmed key to monitor and answer calls to the executive or to call directly.

### Tenant function

It is possible for several mutually independent companies/organisations to share an ASB 150 02 system. The system can be shared by a maximum of sixteen companies/organisations (tenants). Each company/organisation can have its own trunks. If desired, inter-company calls may be prevented.

### Networking

ASB 150 02 Networking provides a way of turning stand-alone ASB 150 02 telephone systems into a fully integrated, networked PBX able to interwork with other PBX systems, both from Ericsson and from other manufacturers.

In effect, ASB 150 02 Networking can link the telephone systems together so that they act like one unified voice network, providing service transparency, cost-efficiency and adaptability to the customer’s organization’s needs.

Networking provides interconnection in a variety of corporate network configurations, and is available as two different packages.

- Standard digital Network Package (QSIG Network Package)

- The Standard digital Network Package provides basic connectivity with common corporate numbering plan and supplementary services between ASB 150 02 systems and other vendors’ PBXs over leased lines with QSIG signalling. Support for the ECMA/ETSI standard QSIG interface and services ensures interworking with any compliant system in multi-vendor networks.

- Full Networking Package

- The Full Networking Package additionally includes a range of proprietary services and applications available between ASB 150 02 and ASB 501 (MD110) systems. The ASB 150 02 and ASB 501 systems may be linked together over leased lines with QSIG, over switched dial-up lines with DSS1 (Digital Signalling System No.1) signalling, or a mixture of both. The use of dial-up ISDN lines allows the creation of Virtual Private Networks (VPNs), offering full transparency of services and a common corporate numbering plan.

### ACD-application

ASB 150 02 offers an advanced ACD (Automatic Call Distribution) function for call centre applications.

The ACD System distributes incoming calls evenly among a group of agents (e.g. booking clerks).

The calls are presented to the agents according to the first-in first-out principle.

Several priority patterns can be set in the ACD system to fulfil the requirements of the call centre.

Capacity:

- maximum of 40 agents
- maximum of 48 incoming ACD- trunks
- 8 queues with individual selection
- priority among the various queues answered by the agents
- voice messages to callers supplying queue information.

#### BusinessPhone Call Centre Supervisor, CCS

The CCS is a peripheral PC-based application to measure the ACD call centre performance. The system is connected to the exchange via a V.24 interface and enables real-time monitoring of the call centre activities (agent performance, call handling, service level, etc.) and generation of a history report for management information and planning purposes.

The CCS Standard is an enhanced call centre product supporting all demands of a call centre.

#### Information Display Unit, IDU

Up to 5 IDUs can be connected to the CCS standard .

The IDUs allow agents to get relevant call centre status information (queue information, agent group information and messages of a general nature).

#### BusinessPhone Call Centre Assistant, CCA

CCA is a call centre 3rd party CTI application (platform), supporting ACD-agents and ACD-supervisors in their essential daily tasks by integrating the ACD functionality of the PBX into a PC-based desktop.

CCA is a Server/Client application that runs under Windows NT (Version 4.0 or higher) and Windows 95 (Clients only). The platform of the CCA is the BusinessPhone TSAPI Link (BusinessPhone BusinessLink for Windows NT) to provide advanced call management with screen pops, call centre statistics and abandoned queued calls lists.

CCA provides configuration via integration into the CCS Standard V2.x product. It also interfaces with the Operator Suite 3.4 (Operator Workstation) product to provide a corporate directory of subscribers.

CCA uses the BusinessPhone Software Licensing (WIBU key) concept for controlling the purchased licenses.

### Hotel system

ASB 150 02 can be used very effectively as a hotel system. Guestrooms can be equipped with analogue or digital system ( BASIC, ECONOMYplus or STANDARD ) telephones.

Guests can order "wake-up" and "do not disturb". Service extensions that are equipped with display telephones receive information (name, check in/out, language, credit card) about the calling guest.

Check in/-out can be logged via an EXECUTIVE telephone or a PC-based Hotel Application.

Special hotel functions accessible via an EXECUTIVE telephone:

- "check in/-out"
- blocking of guestroom phone for outgoing calls
- reading/altering of status of guestrooms
- ordering/cancelling and verification of "wake up" times for guests
- room-to-room blocking and DID blocking.

#### Hotel computer connection

Hotel computers can be connected to the system via V.24-interfaces.

### Integrated Cordless

The ASB 150 02 can be enhanced by the application Integrated Cordless, based on the DECT standard, to meet the demand of full mobility.

This application comprises the following major units:

- IC-CU 2: provides the GAP (=Generic Access Profile) standard, control, roaming and interfacing of the cordless to ASB 150 02, digital speech transcoding, 8 speech channels, feeding and controlling up to 4 base stations.
- IC-LU: provides digital speech transcoding, 8 speech channels, feeds and controls up to 8 base stations
- Base Station: provides communication coverage in a cell with eight speech channels with 32 kb/s ADPCM. The system supports up to 60 base stations
- Portable Telephones: provide typical telephone extension services for each user. Up to 210 portables can be supported.

The portables connected to the system can be used for the following applications:

- Users of portable telephones – have no need for an additional wired phone.
- Users with a wired phone (desktop) and an independent portable.

- Some users need mobile phones only on certain occasions. So these users will have a wired phone on their desks and take a portable phone from a common pool whenever they need it.
- For this application calls to the wired phone of a user will be diverted to the portable phone.

- Users with a wired (desktop) and a portable phone in a Tandem configuration are treated as one logical unit.

- The Tandem configuration enhances the communication for users that have a wired phone on their desk and need to be mobile within the company by using their own portables. Both telephones have the same directory number but independent of classes of service.

In addition to the functionality in the system, the BusinessPhone Integrated Cordless offers the following features to users:

- Smooth hand-over during calls
- Continuous dynamic channel selection (CDCS)
- Roaming functionality.

### 3rd Party Computer Telephony Integration, CTI

The Computer Telephony Integration link offers an intelligent connection between computer and PBX to enhance the telephony functionality.

The ASB 150 02 CTI solution offers two different Link types:

- BusinessLink for Novell
- BusinessLink for Windows NT

Both CTI links are based on a V.24 (RS232) interface using a proprietary signalling scheme which fulfils the functionality level of the ECMA CSTA standard.
In order to communicate with Novell servers, a telephony driver software (NLM, netware loadable module) converts the ASB 150 02 protocol to Novell’s TSAPI protocol. Applications compatible to Novell’s TSAPI will be supported by the link and the driver.

In order to communicate with Windows NT servers, a Windows NT Service (Server side) and Application Programming Interface (Dynamic Link Library, CSTA.dll) converts the BusinessPhone protocol into a Microsoft TSAPI protocol. Applications compatible to Microsoft’s TSAPI will be supported by the link.

### 1st Party Computer Telephony Integration

The telephone is connected via Desktop Adapter to the exchange that supplies a PC application with the call data and dialling facility.These features support the user with information on the caller and store caller related notes using the internal data base. The PC-based applications have to be based upon the Microsoft TAPI (Telephone Application Programming Interface) Standard.

### CTI Applications

While working in the Windows environment, the CTI application (1st or 3rd) pops up when a call needs to be handled. All information is displayed on the screen, so that there is no need to pick up the telephone.

The main features are:

- On-screen call handling
- Personnel call logging
- Call scheduling
- Telephone directory
- Call notes
- Interwork with other Windows applications.

Available CTI applications:

- Desktop Manager
- Operator Suite
- Call Centre Assistant

as well as certified products or Microsoft Applications available with operating system

Revision: T © Ericsson Enterprise 2003