BusinessPhone Communication Platform 4.0
VMU-HD & MFU > Title 6: General Announcements (Command 4401)

## Possibility 1: ACD texts

Number | Filename | Predefined texts |
1 | D001D001.001 | All agents are busy. Your call is number ... | (+ position) uses title 4 prompts=hours
2 | D002D002.001 | ... in the queue. Please hold. |
3 | D003D003.001 | All agents are busy. Your approximate waiting time is ... | (+ time) uses title 4 prompts=hours
4 | D004D004.001 | ... minutes. Please hold. |

E.g. “All agent are busy. Your call is number” - “Five” - “in the queue. Please hold ”
E.g. “All agents are busy. Your approximate waiting time is” - “Ten” - “minutes. Please hold”

Revision: K © Ericsson Enterprise 2003