BusinessPhone Communication Platform 4.0
Commands > Commands 3000...3999

## 3709
New agent = last ?

If there are more idle agents in an ACD-group and a new one logs him or herself in this member can either be the first one (default) or the last one to receive a new ACD-call.

Value NO states that new agent is placed on first position in freelist.

Value YES states that new agent is placed on last position in freelist.

Minimum required authority level from telephone: 1

Accessible via BMS: Yes

Revision: A © Ericsson Enterprise 2003