BusinessPhone Communication Platform 4.0
Commands > Commands 3000...3999

## 3817
Dynamic queue

It is possible to allow the maximum queue length to vary on the basis of the number of ACD-agents present. This command is used to choose whether a dynamic queue is to be used for calculating the queue length in ACD. If the value is set to 0, the maximum queue will be the value set by command 3816 Queue length.

If Y is set, the maximum queue length is obtained from the function as follows:

Programmed queue length x Number of ACD-agents present |
Number of programmed agents |

Programmed queue length = queue length according to command 3816 Queue length.

The calculated dynamic queue length can never be less than 1!

Minimum required authority level from telephone: 1

Accessible via BMS: Yes

Revision: A © Ericsson Enterprise 2003