BusinessPhone Communication Platform 4.0
Fault Tracing ASB 150 02 > Procedures

## Fault reporting

Fault reporting, in accordance with current SAR-routines, shall be made to the support instance and the warning log shall be enclosed either as printout or on diskette. To enable suitable action it is essential that the correct information is provided describing in the best possible way how the fault was initiated (sequences), under which circumstances (state) it occurred (traffic situation and time), how the fault revealed itself and whether it was repeatable. Also state the PBX configuration, which can be obtained by reading out the revision states (see Translation and verification of revision states).

Revision: F © Ericsson Enterprise 2003