BusinessPhone Communication Platform 4.0
Facilities

## BusinessPhone Management Suite

## Definition

BusinessPhone Management Suite is a tool for configuration, administration, upgrading and maintenance of the ASB 150 02 business telephone systems. It is self-contained, simple to install and use, and has a very wide range of configuration alternatives:

The server software can be installed either at customer or dealer/service centre premises, and can be accessed locally or remotely by using a web browser interface. The package supports multiple users and multiple ASB 150 02 systems.

## Use

BusinessPhone Management Suite (BMS) is a powerful configuration and administration tool. It combines the ease of use and access flexibility of a web-based tool with the efficiency of Java programming optimized for ASB 150 02 system configuration and management.

This approach brings many benefits over conventional configuration packages:

- there is no need to install a client software
  the Management Suite server can be located either at customer or dealer premises and accessed using a standard web browser as a client
- flexibility of access
  users can access the ASB 150 02 system from any PC with an Internet/intranet connection, as well as via local or remote V.24 dial-up connection
- stable web platform improves reliability
  and the intuitive user interface, with familiar directory tree structures, reduces training needs and leads to fewer programming, configuration and administration errors
- Java servlet technology
  increases speed and efficiency of system configuration and administration over the Internet/intranet
- multiple access rights
  allows appropriately authorised users to configure certain settings, and technicians to make more fundamental system changes and upgrades, all from within the same system.

## Operation

### Overview

#### Installation and configuration options

The Management Suite software is installed on a PC that acts as the Operations and Maintenance server. An "install wizard” guides the user through the installation procedure. The server includes required web services and an SQL 7 database to display web pages and store configuration details; an existing database can also be used.

##### The BMS server can access ASB 150 02 systems in the following ways

- locally via v.24 interface on the CPU-D4 board
- remotely via dial-up modem on the CPU-D4 board
- locally or remotely via Internet/Intranet using BMS V.24 agent connected to the CPU-D_

##### Technicians can access the BMS server in the following ways:

- at the server (local web browser graphical user interface)
- locally or remotely via LAN,
- locally or remotely via Internet/Intranet.

The use of a web browser graphical user interface (GUI) and the wide range of ASB 150 02-to-BMS server connection alternatives gives great flexibility in the use of the Management Suite. For instance,

- a dealer can make a dial-up connection and use the web-GUI from his own PC to access the BMS server at a customer’s premises;
- a dealer can manage the set-up of several different customers’ ASB 150 02 systems using a BMS server at his premises. This is particularly useful for large dealers with many ASB 150 02 customers;
- a technician at the customer’s site can make system changes from any PC with a browser on the LAN; it is not necessary for the technician to carry a laptop loaded with the Management Suite software;
- a system manager can administer all nodes of a network of ASB 150 02 systems with a single BMS server at the head office. This would be appropriate for networks of small offices – such as branches of a financial service organization;
- many different users can access relevant parts of the ASB 150 02 system to carry out routine administration.

#### System functions

BusinessPhone Management Suite enables the following functions to be performed

- Configuration
  of ASB 150 02 boards and system parameters, trunks, extensions, features and directory numbers. On-line and off-line configuration is possible. Off-line configuration means that there is no interruption of service. Changes to configurations can be transferred to ASB 150 02 during the night, for instance.
- Fault management
  activity logging: server logs and access to logs of V.24 and modem connection usage.
- Maintenance
  including backup, restore and tracing.
- Upgrading
  remote software and firmware upgrading via V.24 or modem connections, of many of the system boards (MFU, BTU-B, BTU-D, ELU-D3). Technicians do not need to visit customer premises to perform upgrades.
- Security management
  authorization to configuration functions is allocated on a per ID basis, with password protection to authenticate user ID.

Context-sensitive help is available for all functions.

### Installation

#### BMS installation sequence

The BMS has to be installed in a TCP/IP LAN network.

For detailed information, see BusinessPhone Management Suite Installation Guide and BusinessPhone Management Suite Start of Operation Guide, which can be found on the BMS CD-ROM, article number FASBS 102 213.

Sequence of installation:

1. Database

- At first a database is required. The database may run on an other PC in the network. It is not necessary, that the database is located on the PC where the BMS server is running.
- The SQL 7.0 MSDE database for Windows applications is included in the BMS SW package. The customer can decide during the installation sequence of the BMS server which database should be used.

1. JAVA runtime environment

- To run the BMS server the JAVA runtime environment has to be started. The file “Jre.exe” is included in the BMS SW package. It will be started automatically during the installation sequence of the BMS server.

1. BMS server

- All necessary files will be unzipped and copied to the desired directory on the hard disk of the PC. The “Setup.exe” is created which can be invoked to start the BMS.

#### BMS Remote v.24 Agent installation sequence

The BMS Remote v.24 Agent has to be installed on different PC’s in the network to which the ASB 150 02 is connected via V.24 or MODEM.

Sequence of installation:

1. JAVA runtime environment

- To run the BMS Remote v.24 Agent the JAVA runtime environment has to be started. The file “Jre.exe” is included in the BMS SW package. It will be started automatically.

1. BMS Remote v.24 Agent

- All necessary files will be unzipped and copied to the desired directory on the hard disk of the PC. “Setup.exe” is created, which then can be invoken to start the BMS Remote v.24 Agent.

### Connection principles

Single installation means that the BusinessPhone is connected to a standalone PC e.g. a laptop. It distinguishes between:

- Direct serial: the BusinessPhone is connected directly via a V.24 cable to a standalone PC.
- Direct modem: The BusinessPhone is connected via a standard modem to a standalone PC.

Network installation means that the BMS is installed in a LAN network. Several BusinessPhones are connected to PCs somewhere in the network. The connection between the BMS and the BusinessPhone will be established via the BMS Remote v.24 Agent.

- Remote serial: the BusinessPhone is connected via V.24 to a PC on which the BMS Remote v.24 Agent is installed and from the BMS Remote v.24 Agent via LAN (TCP/IP) to the BMS.
- Remote modem: the BusinessPhone is connected via Modem to a PC on which the BMS Remote v.24 Agent is installed and from the BMS Remote v.24 Agent via LAN (TCP/IP) to the BMS.

Below the connection from the user interface (GUI) to the BusinessPhone is illustrated:

### Standalone configuration:

### Network configuration (via v.24 agent)

###

### O&M from remotely connected computer

A computer (PC) where the BMS program is installed can be remotely connected to the system. In principle there are two alternatives for remote connection:

With the PBX's built-in V.32bis modem:

Via the Internet

Note

Installing the BMS on a MS Windows 95 system, database, JAVA runtime environment and BMS Server must be installed on the same PC !

### BMS Main Menu

After successful user login, the BMS main menu, consisting of five separate display areas, will be shown. Each of the areas represents a special view which is used for navigation and/or data presentation.

- Info View

- Consists of the Ericsson Logo and the Logout Information in the top-left corner of the display. The Logout Information shows the remaining minutes/seconds until automatic user logout is performed. The automatic logout time will be automatically reset to maximum when the user starts an action which results in loading a new document into the Data View (see below).

- Tree View

- Is located below the Info View and is used to display submenus and/or data content in a hierarchical tree structure. The content of this view depends on the actual user selections in the Menu View (see below).
- When the Security Menu, Configuration Menu or Tools Menu is selected, the Tree View presents relevant actions and/or data on that subject to the user. Depending on user actions the data shown in this view may dynamically change and adapt to the user's needs.
- Items of the hierarchical structure in the Tree View typically reflect corresponding data available in the BMS and selecting one of these items results in loading and presenting its data in the Data View (see below).
- The selection of an item is generally done by clicking on it, which will result in an immediate loading of data. In many cases an item in the tree structure offers several operations different from pure data access. In such a case a list of possible actions is presented to the users in the form of an additional pop-up menu, from which the user may select the required option.

- Menu View

- Contains the Menu Bar consisting of Security, Configuration, Help System, Tools and Logout menu items. Available submenus are shown in the Tree View (see above), if applicable. The Menu View is located in the top-right corner of the display.
- In addition to the Menu Bar, an Index Bar right below it will be displayed. The Index Bar is always connected with the current document shown in the Data View below. Strictly speaking, the Index Bar in the Menu View is a result of a document loaded into the Data View.
- Not all documents in the Data View require an Index Bar. If only a small amount of data is presented in the Data View and it is clearly arranged, the Index Bar is not required. However it is a big advantage if a great amount of data is presented in one document, and the data is/can be arranged in several groups, so that an overview can be given by means of the Index Bar.
- But not only the overview of the data is achieved, also quick navigation to e.g. data groups is simplified by using the Index Bar. Depending on the data content, the number of items in the Index Bar may vary. For larger dialogs even several rows of items in the Index Bar may be displayed.

- Data View

- Is used to read, write, modify, create and/or delete data in the BMS. Data is accessed via the Menu View and Tree View, respectively. The data presentation and the possibility to read, modify, create, etc. is given in this view.
- Typically, data is presented to be used in form of dialogs, which – depending on the current operation context – offer the user some control options, like submit, reload, delete, etc. If control options can be applied on the displayed data, these options are given as well by means of the Control View below.

- Control View

- Is located below the Data View and its content is defined by the Data View. If the Data View loads data on which the user can perform context-specific actions, these actions are also provided in the Control View in form of a button row behaving similarly to the Index or Menu Bar, in which each control operation is reflected in a separate button.

The advantage of the Control View is the immediate overview of executable operations on the currently shown data presentation. The operations are also executable on the bottom of the data dialog, so that the user can decide whether he or she wants to scroll down within the Data View or choose the faster way via the Control View.

## Capacity

Number of users and systems is limited only by database capacity.

## Limitations

Up to 50 simultaneous log-ins.

## Programming

none

## Equipment

### ASB 150 02 system requirements

BusinessPhone 50 or BusinessPhone 250, version 4.0 ( = ASB 150 02 R11 ) or above.

### PC requirements

#### Management Suite software installation (BMS server)

IBM-compatible PC with (at least)

- Pentium II 233MHz processor
- MS Windows 98 / NT4 (Service pack 4 or higher) / 2000 / XP
- 128MB RAM
- 250MB hard disk space
- Microsoft Internet Explorer 4.01 (Service pack 1), or higher
- V.24 interface (optional)
- V.32 bis modem (optional)

#### PC requirements for user (GUI)

- Any connected PC with Microsoft Internet Explorer 4.01 (Service pack 1) or higher
- 1024 x 768 screen resolution, 65536 colors

Revision: A © Ericsson Enterprise 2003