BusinessPhone Communication Platform 4.0
Commands > Commands 2000...2999

## 2086
Non blocked ACD

The command defines if the system should work with the feature Non block ACD or not.

Valid data:

NO |  | Every time en ACD-agent gets an incoming call, he must fetch all resources.

YES |  | The ACD-agent reserves his resources at that time he gets active and holds them as long as he gets passive (logs out). For this case the possibility of congestion in cause of no PCM-channels, no buffers or no timer are available for an active ACD-agent is not given.

Minimum required authority level from telephone: No

Accessible via BMS: Yes

Revision: A © Ericsson Enterprise 2003