BusinessPhone Communication Platform 4.0
Commands > Commands 0000...0999

## 0304
ACD-group priority

This menu shows the function of the programmable keys for the selected extension. xxxx indicates irrelevant information for selected function of the key.

This command states the priority to be used by the ACD-operator for answering calls to the ACD-group.

0 = |  | Highest priority

1 = |  |

2 = |  |

7 = |  | Lowest priority

If several operators serving a group are free when an incoming call arrives to the group, an operator is selected among those operators who have the highest priority for the group.

If several calls are queuing when an operator goes free, then a call will be selected in a group for which the operator has the highest priority.

If incoming calls to a group shall be distributed evenly between all operators, the same priority is assigned to all operators.

If incoming calls as a first choice shall be served by specific operators and as a second choice by other operators then different priorities are assigned to the operators.

Minimum required authority level from telephone: 1

Accessible via BMS: Yes

Revision: A © Ericsson Enterprise 2003