BusinessPhone Communication Platform 4.0
Commands > Commands 3000...3999

## 3072
Silent intrusion

This command specifies the ACOS (A-categories) that are allowed to request silent intrusion, i.e. intrusion without warning tone. Silent intrusion can only be requested from logged-on ACD-operators.

If silent intrusion shall be executed, all conditions for normal intrusion must also be fulfilled, i.e. intrusion must be allowed for the calling party (command 3004 Intrusion) and it must be allowed to intrude upon ACD-operator (command 0107 Break-in allowed ?).

Minimum required authority level from telephone: 1

Accessible via BMS: Yes

Revision: A © Ericsson Enterprise 2003