BusinessPhone Communication Platform 4.0
Facilities

## Follow Me

## Definition

Follow me means that calls to an extension can be diverted to an individual directory number in the system.

If follow me is activated to an extension or operator, the user has the possibility to change the diversion address from any other telephone a to a new diversion address. All further incoming calls to the own extension will then be diverted directly to the new diversion address.

## Use

Follow me allows an extension user to “take the telephone” to wherever he/she goes on the company premises.
Follow me can also be effected to an optional number in the public telephone network by utilisation of a common abbreviated number.

It is possible to set up a Follow me to:

- Automated Attendant
- CN number
- Common abbreviated number
- Common mailbox
- Extension number
- Fictive number
- Group - (PBX) hunting number
- Paging number
- OPERATOR number
- Voice answer number
- ACD group (see command 2057)

If an extension user sets up a follow me to the own directory number, it is possible to utilise follow me to move the telephone from any answering position.

It is possible to bypass follow me:
See Bypass Call Diversion And Follow Me (121/155 34-ASB 150 02 Uen).

### Display call forwarding status on idle instrument

If the telephone is in idle state, the user will be informed by the display whether or not individual diversion is activated.

## Operation

### To order/cancel from all types of telephone

Note

On ECONOMYplus -, STANDARD - and EXECUTIVE Telephones, the user doesn’t need to lift the handset or press the Loudspeaker-key.

#### To order from own telephone

- Lift handset or press Loudspeaker-key and, when dial tone is heard, dial following code:
  * 21 * New directory number #

- Special dial tone is heard as verification.

As long as the follow me is activated the user will hear a special dialtone.

#### To order from the diversion address or any another telephone

Prerequisite: “Follow me” must be activated on one’s own telephone set.

- Lift handset or press Loudspeaker-key and, when dial tone is heard, die following function code:
  * 21* Own directory number * New directory number #

- Special dial tone is heard as verification.

#### To cancel from own telephone

- Lift handset or press Loudspeaker-key and, when dial tone is heard, dial following function code:
  # 21 #

- Normal dial tone is heard as verification.

#### To cancel from diversion address or any another telephone

- Lift handset or press Loudspeaker-key and, when dial tone is heard, dial following function code:
  # 21 * Own directory number #

- Normal dial tone is heard as verification.

### To order/cancel from system telephones

#### To order from own telephone

- Lift handset or press Loudspeaker-key and, when dial tone is heard, dial following key sequence:
  Diversion-key + New directory number + Diversion-key.

- Diversion-lamp lights as verification and ordering party hears special dial tone.

As long as the individual diversion is activated the user will hear a special dialtone.

#### Display call forwarding status on idle instrument

In idle state the display shows that “Follow me” is activated and to which directory numbers incoming calls are diverted.

#### To cancel from own telephone

- From idle state press Diversion-key

- Diversion-lamp extinguishes as verification

## Capacity

All extensions can program follow me. Only one follow me position per extension can be programmed.

## Limitations

### Rules for individual diversion/repeated interception

A call that has been diverted by the follow me procedure, will not be diverted again using follow me.

A call to X is presented at Y.

However a diverted by direct diversion, on no reply and on busy call will be redirected by means of follow me, when the divertee position is moved by means of the follow me procedure.

A call to X is presented at Z.

#### Call from the divertee position

If the party serving as divertee position (Y) calls the person who effected follow me (X), the call will not be diverted via follow me.

Instead Y's telephone will be rung.

A call from Y to X is presented at X.

### Unaffected traffic functions

Only calls that are directed to the extension's directory number are affected by follow me.

Calls that are presented on the following traffic functions are not diverted by using the follow me procedure:

- External line keys
- Supervision keys
- Intercom keys

### Restrictions on follow me

Follow me is not possible to:

- Trunks
- Routes

Follow me cannot be ordered from analogue rotary dial telephones.

Note

Follow me of an external call to an external abbreviated number will be disconnected automatically after approximately 10 minutes if the caller is a trunk without disconnection signal.

### Restrictions on display of call forwarding status on idle instrument

If in addition to Follow me an absence info is programmed, the absence information will be shown on the display instead of the Follow me addess.

## Programming

An order for follow me is initiated directly from the respective telephone.

See chapter Operation.

0113 |  | Follow-me destination

2057 |  | Follow me/Diversion to ACD

See following documents for closer information concerning the specific topic:

- Diversion Direct (165/155 34-ASB 150 02 Uen)
- Diversion on Busy (166/155 34-ASB 150 02 Uen)
- Diversion on No Reply (167/155 34-ASB 150 02 Uen)
- ACD group general (105/155 34-ASB 150 02 Uen)

## Equipment

None.

Revision: E © Ericsson Enterprise 2003