BusinessPhone Communication Platform 4.0
Commands > Commands 3000...3999

## 3824
Overflow position

This command is used to state the alternative answering position for an ACD-group. External (& internal) incoming calls to the ACD-group are rerouted to the alternative answering position when the maximum queue length has been reached, and, also, when all ACD-operators are marked passive.

If no alternative answering position has been programmed, rerouting will instead take place to the alternative answering position that has been programmed for the incoming trunk (for external calls only).

Minimum required authority level from telephone: 1

Accessible via BMS: Yes

Revision: A © Ericsson Enterprise 2003