BusinessPhone Communication Platform 4.0
Facilities

## Night Service

## Definition

Night service denotes a different pattern for incoming trunk (external) line traffic than that normally applicable.

There are three types of night service:

- Night service-system
- Night service-trunk (external) line group
- Night Service-ACD-Group(s) (105/155 34-ASB 150 02 Uen)

## Use

System night service is employed when for example the company closes for the day and it is desired that all calls be directed to extension users still working e.g. doorkeeper or watchman.

System night service also affects TCD-(Trunk Call Discrimination) analysis whereby the extension's night service category (COS) applies.

Night service for a trunk line group is used when the company consists of various departments with own trunks that can be night-switched groupwise.

Night service for ACD-group(s) is used to distribute incoming ACD calls after office hours ACD‑Groups (105/155 34-ASB 150 02 Uen).

The function can also be utilised when several companies share the same PBX (Tenant-function).

## Operation

### Night service-system

1. Enter night service command *8#.

#### Alternatively

1. Press programmed night service key.

- Night service lamp lights and glows steadily.
- Verification tone is heard.

### Day service

1. Enter night service command *8#.

#### alternatively

1. Press programmed night service key.

- Night service lamp extinguishes.
- Verification tone is heard.

### Night service-trunk line group

1. Enter command for trunk line group 1-8 to be night switched *81#-*88#.

### Day service

Repeat the above mentioned precedure to switch onto day service the night-switched trunk line group.

### Activation of functions for night-switched trunk line groups

As night switching of trunk line groups only affects the answering position, it is necessary to enter a special command to activate functions that normally are activated for system night service.

An example of this is night service category for TCD‑analysis.

To activate the already night-switched trunk line groups:

1. Enter *80#.

## Capacity

For night service each trunk can be assigned an individual answering position for manual incoming calls and a reoute position for automatic incoming (DDI) calls.

The trunks can be divided in up to eight groups with an optional number of members per group.

## Limitations

Night service can be activated only by the or those extensions that possess a facility category which includes night service.

## Programming

### Programming of answering positions

Each trunk is to be assigned both an individual answering position and alternative answering position for night service.

1102 |  | Answering position at night

Enter answering position's directory number.

1104 |  | Reoute position at night

To be programmed as individual answering position. See above.

1019 |  | Night switching trunk group

It can be stated for every trunk line to which night service connection group it belongs.

### Authorisation for night switching

Authorisation to night switch the system or individual groups is determined by the extension's facility category. In respect of the night switching, the following commands are affected:

3001 |  | Day/night initiation

3022 |  | Day/night system

3023 |  | Day/night trunk group 1

3024 |  | Day/night trunk group 2

3025 |  | Day/night trunk group 3

3026 |  | Day/night trunk group 4

3027 |  | Day/night trunk group 5

3028 |  | Day/night trunk group 6

3029 |  | Day/night trunk group 7

3030 |  | Day/night trunk group 8

0101 |  | Facility COS

See also Name Selection (360/155 34-ASB 150 02 Uen).

## Equipment

None

Revision: C © Ericsson Enterprise 2003