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<a name="wp1087820"> </a><h1 class="pTitle">
About Smart Call Home

</h1>
<a name="wp1087821"> </a><p class="pBody">
Smart Call Home is a component of Cisco SMARTnet Service that offers proactive diagnostics, real-time 
alerts, and personalized web-based reports on select Cisco devices. 

</p>
<a name="wp1087822"> </a><p class="pBody">
Smart Call Home provides fast resolution of system problems by analyzing Call Home messages sent 
from your devices and providing a direct notification path to Cisco customer support. 

</p>
<a name="wp1087823"> </a><p class="pBody">
Smart Call Home offers the following features: 

</p>
<div class="pSmartList1"><ul class="pSmartList1">
<a name="wp1087824"> </a><li class="pSmartList1">Continuous device health monitoring and real-time diagnostics alerts. 
</li>
<a name="wp1087825"> </a><li class="pSmartList1">Analysis of Call Home messages from your device and where appropriate, automatic service request 
generation, routed to the appropriate TAC team, including detailed diagnostic information to speed 
problem resolution. 
</li>
<a name="wp1087827"> </a><li class="pSmartList1">Web-based access to Call Home messages and recommendations, inventory and configuration 
information for all Call Home devices. Provides access to associated Field Notices, Security 
Advisories and End-of-Life Information.
</li>
</ul></div>
<a name="wp1087831"> </a><p class="pBody">
Table&#160;4-1 lists the benefits of Smart Call Home.

</p>
<a name="wp1100561"> </a><p class="pBodyRelative">
</p><div>
<table border="2" cellpadding="2" id="wp1100513table1100508">
  <caption><a name="wp1100513"> </a><div class="pTableTitle">
Table&#160;4-1	Benefits of Smart Call Home Compared to Autonotify&#160;

</div>
</caption>
  <tr bgcolor="#CCCCCC" align="left" valign="middle">    <th><a name="wp1100519"> </a><p class="pCellHeading">
Feature

</p>
</th>
    <th><a name="wp1100521"> </a><p class="pCellHeading">
Smart Call Home 

</p>
</th>
    <th><a name="wp1100523"> </a><p class="pCellHeading">
Autonotify

</p>
</th>
</tr>
  <tr align="left" valign="top">    <td><a name="wp1100525"> </a><p class="pBody">
Low touch registration

</p>
</td>
    <td><a name="wp1100527"> </a><p class="pBody">
The registration process is 
considerably streamlined. 
Customers no longer need to 
know their device serial 
number or contract 
information. They can 
register devices without 
manual intervention from 
Cisco by sending a message 
from those devices. The 
procedures are outlined at 
www.cisco.com/go/smartcall

</p>
</td>
    <td><a name="wp1100529"> </a><p class="pBody">
Requires the customer to request 
Cisco to add each specific serial 
number to the database.

</p>
</td>
</tr>
  <tr align="left" valign="top">    <td><a name="wp1100531"> </a><p class="pBody">
Recommendations

</p>
</td>
    <td><a name="wp1100533"> </a><p class="pBody">
Smart Call Home provides 
recommendations for known 
issues including those for 
which SRs are raised and for 
which SRs are not 
appropriate but for which 
customers might want to still 
take action on.

</p>
</td>
    <td><a name="wp1100535"> </a><p class="pBody">
Autonotify raises SRs for a set of 
failure scenarios but no 
recommendations are provided for 
these.

</p>
</td>
</tr>
  <tr align="left" valign="top">    <td><a name="wp1100538"> </a><p class="pBody">
Device report

</p>
</td>
    <td><a name="wp1100540"> </a><p class="pBody">
Device report includes full 
inventory and configuration 
details. Once available, the 
information in these reports 
will be mapped to field 
notices, PSIRTs, EoX 
notices, configuration best 
practices and bugs.

</p>
</td>
    <td><a name="wp1100542"> </a><p class="pBody">
No.

</p>
</td>
</tr>
  <tr align="left" valign="top">    <td><a name="wp1100544"> </a><p class="pBody">
History report

</p>
</td>
    <td><a name="wp1100546"> </a><p class="pBody">
The history report is 
available to look up any 
message and its contents, 
including <span style="font-weight: bold">show</span> commands, 
message processing, analysis 
results, recommendations 
and service request numbers 
for all messages sent over the 
past three months.

</p>
</td>
    <td><a name="wp1100548"> </a><p class="pBody">
A basic version is available that does 
not include contents of message.

</p>
</td>
</tr>
  <tr align="left" valign="top">    <td><a name="wp1100550"> </a><p class="pBody">
Network summary report

</p>
</td>
    <td><a name="wp1100552"> </a><p class="pBody">
A report that provides a 
summary of the make-up of 
devices and modules in the 
customer network (for those 
devices registered with Smart 
Call home)

</p>
</td>
    <td><a name="wp1100554"> </a><p class="pBody">
No.

</p>
</td>
</tr>
  <tr align="left" valign="top">    <td><a name="wp1100556"> </a><p class="pBody">
Cisco device support

</p>
</td>
    <td><a name="wp1100558"> </a><p class="pBody">
Device Support will be 
extended across the Cisco 
product range. See the 
supported products table at 
www.cisco.com/go/smartcall

</p>
</td>
    <td><a name="wp1100560"> </a><p class="pBody">
Deprecated in favor of Smart Call 
Home in October 2008.

</p>
</td>
</tr>
</table>
</div>
<p class="pBodyRelative">
</p>
<hr /><br><p class="pBody">Copyright 2010-2013, Cisco Systems, Inc. All rights reserved.</p> 

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