> # About Smart Call Home

> Smart Call Home is a component of Cisco SMARTnet Service that offers proactive diagnostics, real-time alerts, and personalized web-based reports on select Cisco devices.

> Smart Call Home provides fast resolution of system problems by analyzing Call Home messages sent from your devices and providing a direct notification path to Cisco customer support.

> Smart Call Home offers the following features:

> - Continuous device health monitoring and real-time diagnostics alerts.
> - Analysis of Call Home messages from your device and where appropriate, automatic service request generation, routed to the appropriate TAC team, including detailed diagnostic information to speed problem resolution.
> - Web-based access to Call Home messages and recommendations, inventory and configuration information for all Call Home devices. Provides access to associated Field Notices, Security Advisories and End-of-Life Information.

> Table 4-1 lists the benefits of Smart Call Home.

> Table 4-1 Benefits of Smart Call Home Compared to Autonotify
> Feature | Smart Call Home | Autonotify
> --- | --- | ---
> Low touch registration | The registration process is considerably streamlined. Customers no longer need to know their device serial number or contract information. They can register devices without manual intervention from Cisco by sending a message from those devices. The procedures are outlined at www.cisco.com/go/smartcall | Requires the customer to request Cisco to add each specific serial number to the database.
> Recommendations | Smart Call Home provides recommendations for known issues including those for which SRs are raised and for which SRs are not appropriate but for which customers might want to still take action on. | Autonotify raises SRs for a set of failure scenarios but no recommendations are provided for these.
> Device report | Device report includes full inventory and configuration details. Once available, the information in these reports will be mapped to field notices, PSIRTs, EoX notices, configuration best practices and bugs. | No.
> History report | The history report is available to look up any message and its contents, including show commands, message processing, analysis results, recommendations and service request numbers for all messages sent over the past three months. | A basic version is available that does not include contents of message.
> Network summary report | A report that provides a summary of the make-up of devices and modules in the customer network (for those devices registered with Smart Call home) | No.
> Cisco device support | Device Support will be extended across the Cisco product range. See the supported products table at www.cisco.com/go/smartcall | Deprecated in favor of Smart Call Home in October 2008.

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