Firmware Versions 8.2(2)SR3 for Cisco IP Phone
Models 7970G and 7971G-GE

The 8.2(2)SR3 firmware image within the installation
program supports the Skinny Client Control Protocol (SCCP) for the following
Cisco IP Phone models:

Cisco
IP Phone 7970G

Cisco
IP Phone 7971G-GE

This firmware version is supported on Cisco Unified CallManager Release 5.0 and higher, and Cisco Unified CallManager Releases 4.2, 4.1, 4.0, and 3.3.

Release Notes

For a list of Resolved Problems and Known Problems with this firmware
version, you can obtain the Firmware Release Notes in English by clicking the
following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7970/relnote/index.htm

For a list of Release Notes for other Firmware versions, click the following
URL:

Choose other languages by clicking this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Image Authentication Support

Cisco
provides image authentication with its various IP phone protocols.  Image
authentication allows the phone to detect if the image has been tampered with
before it is programmed into the phone. If the image fails the authentication
process then the phone will reject the image.  Image authentication occurs
through signed files.  All Cisco 7970G and 7971G-GE IP Phone loads are
signed and can only be upgraded or downgraded to other signed releases.

The
8.2(2)SR3 firmware uses signed (authenticated) files.
This step improves IP phone security on the Cisco IP Phone model 7970G and
7971G-GE.

Installing the Firmware Load

Before using
the Cisco Unified IP Phone models 7970G or 7971G-GE with Cisco Unified
CallManager release 3.3 or later, you must install the
latest firmware on all Cisco Unified CallManager
servers in the cluster.

Note: If
you have a Cisco Unified CallManager on Release 3.0,
3.1, or 3.2, do NOT install this firmware.  You must first
upgrade your Cisco Unified CallManager to the
compatible releases listed in Table 1.

Table
1: Compatible Cisco Call Manager Release – 7970G and 7971G

Call
Manager Version

Executable
on Software Page

3.3(5)SR1 or
later & ciscocm.3-3-DevPack-64.exe

ciscocm.3-3-5-sr1.exe;
ciscocm.3-3-DevPack-64.exe

4.0(2)SR2b
or later & ciscocm.4-0-DevPack-43.exe

ciscocm.4-0-2a-sr2b.exe;
ciscocm.4-0-DevPack-43.exe

4.1(3)SR1 or
later & ciscocm.4-1-DevPack-23.exe

ciscocm.4-1-3-sr1.exe;
ciscocm.4-1-DevPack-23.exe

Cisco
Unified CallManager Voice Software download page: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

The 8.0(1)
firmware release has been made available on Cisco Unified CallManager installation CDs; however, it will not be made
available on Cisco.com due to additional bugs filed during final testing. Cisco
recommends that you instead use the updated 8.2(2)SR3
firmware load, which is now available on Cisco.com. This recommendation is
limited to this specific firmware release and has no bearing on any other
software or firmware available on Cisco Unified CallManager CDs.

The 8.2(2)SR3installation programs for the 7970G and 7971G-GE are
listed below.

Note: For the Cisco IP phones 7970G and 7971G-GE, you should
not add the .loads extension to the firmware version name in the Cisco
CallManager database.

Firmware Upgrade caveats for the Cisco IP phones 7970G
and 7971G-GE:

·               If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone 7970G or 7971G-GE and want to upgrade to 8.0(x), you must

first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid

lengthy upgrade times (see next item).

·               If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone 7970G or 7971G-GE and want to upgrade to 8.0(x), you can do so

directly. However, expect the upgrade to take twice as long as usual.

Cisco
IP Phone Model 7970G/7971G-GE Installation Instructions

Perform
the following procedure:

Click
the following URL: http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Download
the file that is listed in Table 2 to your hard drive.

Table
2: Cisco IP Phone Models 7970G/7971G-GE Firmware Loads

Cisco IP
Phone Model

CallManager Version

Executable
on Software Page

MD5
hash

7970G and
7971G-GE

5.0 and
later

cmterm-7970-7971-sccp.8-2-2SR3.cop.sgn

81bd73cd181810001b71a2f13f2a7896

7970G and
7971G-GE

5.0 and
later

cmterm-7970-7971-sccp.8-2-2SR3.cop

b6d217f47d61ab2236309921f0440488

7970G and
7971G-GE

earlier than
5.0

cmterm-7970-7971-sccp.8-2-2SR3.exe

N/A

Please
note that different versions of the installer are needed for different Cisco
Unified CallManager releases.  Cisco Unified
CallManager releases earlier than 5.0 are based on a
windows server platform.  For Cisco Unified CallManager release 5.0 and later are based on a Linux
server platform.

When
using Cisco CallManager Release 5.0 or later

For
Cisco Unified CallManager 5.0, you must do all
software installations and upgrades by using the Software Upgrades menu options.
The system can upload and process only software that Cisco Systems approved. You
cannot install or use third-party or Windows-based software applications that
you may have been using with a previous version of Cisco Unified CallManager with Cisco Unified CallManager 5.0.

Using
your web browser, login to the Cisco IPT Platform Administration web
page

Under
the Software Upgrades menu, select Install/Upgrade.

Fill
in the appropriate values in the Software Location section for the file
you downloaded above, and click Next.

In
the Available Software drop-down box, select the file you downloaded
above, and click Next.

After
validating the MD5 has the correct value, click Next.

In
the Warning box, verify you have selected the correct firmware, then click Install.

Check
that you received a Success message.

When
Using Cisco Unified CallManager earlier than Release
5.0

Login
to the console of the Cisco Unified CallManager
Server where you downloaded the installer.

Note
the location where you saved the downloaded file.

Double-click
the file to start the installation.

In
the Welcome window, click Next.

In
the License Agreement window, click Yes.

If
a Read Only File Detected window pops up, click Yes.

After
the installation finishes, click OK.

Reset
all corresponding devices.

Cisco
IP Phone Model 7970/7971 Alternate Firmware format

The
Cisco IP Phone Model 7970G/7971G-GE Firmware version 8.2(2)SR3 is also supplied
in a zip file, as an alternative in case a Cisco Unified CallManager is not available to run the executable installer
program. The name of this file is cmterm-7970-7971-sccp.8-2-2SR3.zip.

After
unzipping the firmware files, they should be manually copied to the appropriate
directory on the TFTP server.

Copyright
© 2006 Cisco Systems, Inc.  All Rights Reserved